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everything you need to know about order management [Music] [Applause] [Music] explained what earth order management it's the process of receiving tracking and fulfilling customer orders the order management process begins when an order is placed and ends when the customer receives their package it's probably that you will use an order management system that is a one stop shop to view and manage all customer orders in one place you can track the entire journey of a customer order from the buy button to delivery and even returns in short an order management system organizes and automates everything that needs to happen to get customers what they ordered on time and in good condition now that you know what order management is let's dive into the six steps of the order management cycle the process requires several moving parts often controlled by separate entities to come together to provide a cohesive customer experience step one your order is placed orders are placed by customers from different places at different times across every available channel to streamline this process on the backend you need a multi-channel order management or omni-channel fulfillment tool that can automatically push the relevant information from your ecommerce store to your order management system step two the order is received once the order is placed the information is passed to the fulfillment center where the processing of the order begins three the order is picked picking generally refers to following a picking list by retrieving products from the available inventory and delivering it to a packing station 3pls often have warehouse picking teams or pickers dedicated to this task 4 the order is packaged once the order is delivered to the packaging area it's packaged in a way that minimizes the dimensional weight while still providing sufficient protection five the order ships once the item is packaged it's shipped to the customer carriers usually pick the orders up straight from the 3pl's warehouse each order is assigned a tracking number which is then shared with the customer allowing them to see the status of their order every step of the way six the item is delivered finally items are delivered to the end customer but it's important to ask these questions were they the right items and were they delivered on time if order management has been on point this entire time your odds are significantly higher seven what we do staying in constant contact with loyal customers can help you figure out why people keep coming back to your online store and how you can increase the lifetime value of each customer and lastly measure what could have been improved order management should offer a holistic way of analyzing the entire e-commerce logistics process by tracking strategic kpis you can improve the process to increase customer satisfaction and cut costs at the same time as you grow your business you may fall behind trying to fulfill every single order on your own here are just a few of the problems solved by accurate order management keep from overstocking and under stocking the effects of overstocking or storage costs tied up cash and possible product expiration with under stocking you risk making customers wait splitting shipments or losing easy sales entirely from customers who are ready to buy now but will probably end up giving that money to your competitor instead using an order management system ensures your business never runs out of products keeping the business profitable and customers happy make fewer mistakes on fulfilling orders when your e-commerce business takes off you most likely will have orders coming in 24 7 from all over the world through multiple channels it's only human to start making mistakes when dealing with a high volume of orders and level of complexity that's why it's so important to have a streamlined order management system in place more automation and synchronicity means less human error it provides reliable information that helps you make data-driven decisions it's hard to make sense of data when it's scattered across multiple platforms order management systems allow you to see all sales order data in one place making it easier to analyze the available information and make data driven decisions less wasted time if you run an e-commerce business chances are that you're a creator entrepreneur or visionary sometimes all three but you know what probably doesn't appear on that list e-commerce fulfillment expert and rightfully so every hour spent troubleshooting fulfillment issues is an hour that could be spent on growing your business through more strategic activities like product development or building your brand with shipbob you can streamline order management ecommerce merchants who want to reduce the time spent on managing orders should consider outsourcing order fulfillment to shipbob here's how order management through shipbob works first connect your store and import your product information to shipbob's dashboard shipboard's order fulfillment software integrates with every major e-commerce solution and takes just a few minutes to sync your store and import products and skus to the shipbob dashboard step 2 send us your products once you connect your store to shipbob you need to send inventory to the fulfillment centers you would like to ship from once shipbot receives your inventory it is processed and stored in designated locations and bins on shelves or on pallets three happens when ship bob receives an order when you connect your ecommerce store to shipbom every order a customer places will be automatically forwarded to shipbop's order management system which will in turn assign it to the most strategic fulfillment center based on inventory levels and the customer's location in step four let shipbob do the rest shipbob will pick pack and ship the order as well as provide you and your customer with an order tracking number so that they can check the order status themselves throughout this process you can keep track of the progress of every order through the shipbob dashboard to learn more about shipbob's order management system and fulfillment services click the link in the description below to request a quote you can check out the dashboard tell us more about your ecommerce store and see how a partnership with shipbob can help you grow your business [Music] so [Music] you