Streamline your sales order flow for Administration

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welcome back in this video i will talk about order management system this and next videos are on how the customer order is processed by the order management system while talking about registration and activation i told you that the services to be activated for a customer are inserted into respective network elements but apart from the service details the product and other details of the customer must be inserted or fetched to or from multiple systems so in this video i will talk about order management system which helps in this task order management system performs customer order entry and processes customer order we already understood the registration and activation process to recap customer details are collected during registration process which is performed using crm and services are activated during activation process using provisioning system in between the crm poisoning system and many other systems there is a system called order management system let's understand the necessity of order management system during registration and activation process the crm system must communicate customer data to multiple systems to complete the activation of services for example to register and activate services of a postpaid mobile connection crm system must contact credit bureau system to get the customer credit rating because based on the credit rating itself csp will set the credit limit for a post paid customer csp may deny the service if the customer is a defaulter or if customer has negative credit rating if the customer has good credit rating then only csp sends the service details to provisioning system so that the services are activated in the network and then inserts customer details into charging and billing system the details inserted into charging and billing system are related to customer product why do you want to send the product details to charging and billing system because charging and billing system must know which product is associated with the customer as these systems will have to look into customer product to know the price while calculating usage charges and while creating the bill what we observe from this is that there is an order that must be followed while communicating to these systems in this case order of contacting the systems is first contact the credit bureau system verify the customer credit worthiness if the credit worthiness is good then decide the credit limit for the customer after that enable the services in the hlr network by sending the service details to provisioning system and then send the customer details to charging and billing system what happens if this order is not followed let's say csp decided to first contact prisoning system to enable the services in the network after that contact credit bureau so as per the order first the services are enabled in network after that credit bureau is contacted now what happens if the customer is found to be defaulter in the credit bureau system will the csp go ahead and provide services to such customer certainly not because no csp will be willing to provide service to a customer having bad credit rating so what should be done now csp has already activated the customer service in the first step itself obviously customer will start using services as services are already active and that will eventually lead to revenue loss for csp since csp don't want to provide service to this customer csp will have to revert all the steps that is remove the customer details and services from hss which was already carried out as a first step so it is important that csp carefully manages the order in which the systems must be contacted that is where the order management system will come into action in the next video i will talk about how the order management system works