Enhance Sales Performance Evaluation for Communications & Media with Signnow

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whoa.good so with that we should watch these vision values is something you know we focus on a great deal here and specifically some things that I'm seeing they're not congruent with that don't line up with the mission blocks the vision values is dress code for example many times that seen on professional dress in jeans sometimes and you know we've had some conversations about this no but you know well one of the things we're going to discuss today specifically is the to change so let's keep that in mind going forward in this conversation we're going to focus on what you can do differently to maintain your performance here at UNCP what actually I'd like to take the conversation from here share some information with you there will be an opportunity for you to speak but in the meantime let's focus I want that listen allow me that she needs to talk to you about some particular performance issues that we have very concerned about specifically I'd like for you to hold off for just a moment I was just going to mention the thing about the dress code let's come back to that dress code so we've had conversations about it before I've seen improvements over a period of time and then I will see you arrive to work in jeans again that needs to you know to prevent a disciplinary action that needs to or they stay consistent but if you remember when we discussed that I said to you that the reason that wasn't in dress code that days because I they over to you know watch marche grubs and you know it only happened a couple times well son you said that you know a couple of times in this organization is not acceptable we have to present everyday to our patients and our customers in a professional way and so that means every day regardless of your personal circumstances you need to take care of those things and look professional or equal to work so I'm gonna break it again and I'm gonna bring this again in the back to our original agreement and I'm going to share some of the things with you okay so in addition to that your colleagues are giving me feedback about your membership as a team and some concerns that they have about your performance of the team examples leaving earlier for the shift before the shift is complete well we have some documents at times that people get your furnace time at its system before you leave before the end of shift leaving your colleagues with additional work I'll share those with you what that does to your team is feel like it makes them feel like you're not a member of the team and that you're not contributing in the same way that they are so they kind of create some negativity among the team in addition to that I've had conversations with you about it and and and your responses to have that behavior continue and of course that is basically insubordination to eat so that definitely needs to change in the future and you know your end of shift time is your end of shift time and that's the time you should be working up until that moment but it's other things that I've seen that are against the policy procedure is your timeouts for lunch to get out for that 30 minutes you need that time and you need to get back within 30 minutes I've seen this punches as it relates to that on your furnace time card I have also seen some Layton's leaving your team members without a full team well though man those things happen is because I mean really it seems a bit nitpicky but there was a patient that I was trying to you know direct them to the right place and I mean what do you want me do that welcome well although although I appreciate the need for customer service and customer satisfaction you need to manage your time in such a way that you are able to get out for your lunch with the appropriate amount of time and not just sometimes every time that's the difference between a little performer and a higher performer and you need to be committed to and to meet our goals for this department you need to be committed to changing those things so just kind of in a summary some areas that I see need improvement definitely Layden's for lunches leaving at the appropriate time for shift end and dress code all of these things impact your team and impact your patient care so they need to need to continue impact by patient care I get plenty of positive comments from patients all the time I think I'm a very very skilled employee and so I'm not really understanding how of that all time the standards here are that all of your associate behaviors are consistent with the mission philosophy vision the values even with good communication so although you're feeling confident in some areas we're looking for all of those areas to be at 100% 100% of the time so that's what I want you to focus on going forward we're gonna have some more conversations about this probably monthly well for today's conversation is really about you and your performance everybody does evaluations but today's focus is going to be about you and your specific performance because that's what we have control over right so we're gonna focus on that today well I'm okay I mean I saw Linda she had jeans on the other day you know you talk to her so I'm gonna go ahead and bring his right you know back to our conversation together this sit-down is about your performance no one else's so with that just kind of in review of this conversation do these do these things feel like something that you are ready to improve on and and look at in the coming months because we will be scheduling regular meetings so let's talk about that surely not I promise to guess I won't walk patients to places they need to go because obviously that's gonna screw up my meals and time to get out and all that kind of stuff so yes well I think that the main things here is that we you look daily at your time allotment for what you need to do to get the job done that you need to get them done get them done well it's your lunches to get out at the appropriate time I think that would make a big difference in your performance so going forward you and I will schedule regular appointments to talk about those particular items okay so I feel like I'm hearing some resistance to that based on your comments can we talk more about that I hear you just I'm just well what we're gonna do going forward is to have these month conversations and we'll visit the same content every time and we'll see where we're going because in truth the consequences for some of this behavior is disciplinary action we want you to succeed in our department and that's something that I'm definitely committed to and I hope that you are as well but if not there's some very clear consequences for that that's supported by state policy and procedure so I'll be putting a meeting invite on your calendar going forward and if you have any questions you're welcome to contact me again but I think these are some really important things to look for in the future