Empower your organization with sales process analysis for organizations

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let's define business process analysis consider its benefits and learn about the five step structure to implement it oh and we're going to tie this into a 600 billion emerging industry stick around to hear which one so first up we are talking about business process analysis here that is b p a not to be confused with b p m that's business process management of which bpa is one such discipline nor is it to be confused with b a b a is business analysis and ba relates to high level operational analysis i think financial forecasting and budgeting whereas bpa focuses on specific analysis of processes now bpa can be used to increase efficiency and it increases efficiency in existing processes a better employee on boarding process for example and it can also create better governance and that's for governance of practices by revealing where compliance measures have faltered and then set an improvement plan in place and look hege can even strengthen your company's culture and it can do that by breathing new life into employee experience we've all had bad processes sell our experience like oh i don't know a terrible travel expense submission tool for example so i've heard now there are two predominant philosophies that guide bpa mythology the first is called six sigma and there's also lean six sigma what are those well six sigma is a five to seven step methodology that most businesses today use to analyze efficiencies and restraints and lean six sigma differs significantly in that it's a combination of the six sigma approach and the lean philosophy it's a collaborative approach that focuses on eliminating tasks and resources that don't provide defined values so if i have my own process for baking a cake well then lean six sigma would aim to optimize and streamline that process by for example reducing the number of cooking steps or eliminating an ingredient that sort of thing now there's a five step structure for bpa and we'll get to that in just a sec here in this video studio i've presented on all sorts of topics from machine learning to information management some pretty complex stuff and do you know what the most commonly asked question i get is how do i write backwards well here's the thing i don't i just write facing me and then in post-production they flip it look i'm i'm actually right-handed and yes please do consider subscribing let's get to that five-step process for bpa and it starts with step number one define define as in defining the process you want to analyze and let's begin with as is processes which is to say how things work today and that could be a formalized documented process or otherwise then with the process defined we move to step two step two is to measure and we measure by reviewing how the process functions against defined metrics such as key performance indicators kpis provide indications of things like effectiveness quality productivity and value kpis are process specific so for instance customer engagement workflows might be measured by kpis for quality and effectiveness versus kpis for efficiency now step three is analyze and here business process analysts might run a value analysis a gap analysis or a root cause analysis a gap analysis that reveals what's missing in the process a value analysis conveys what is the value within the process and therefore also what's considered waste and a root cause analysis applies certain why questions and methods that help you to work backwards to the root cause of the problem you know like a like a seven-year-old child at bedtime it's time for bed so you're not tired in the morning because you have to go to school yeah you get the idea now with a process defined measured and analyzed it's time to make it better business process managers and analysts create and execute plans to improve the problem errors in a process and improvements may mean remapping a process increasing resources or shifting communication approaches and channels and then the final step that is control whereby decision makers can use all of this analysis to better manage resources responsibilities and processes and also to monitor these changes for future analysis oh and that 600 billion dollar industry i teased at the beginning that industry is called hyper automation and hyper automation is the use of advanced technologies like ai or artificial intelligence and robotic process automation to automate tasks that are currently performed by human beings and bpa can help your organization create a documented mapped path to integrating automated processes and moving towards a goal of hyper automation a good example of that is how customer service centers can lower costs and optimize customer support by moving to fully automated chatbot support look the the net of all this is that bpa defines an approach to perform a detailed multi-step examination of each part of a process to identify what is working well in your current process what needs to be improved and how any necessary improvements can best be made improvements do you hear me travel expense tool if you have any questions please drop us a line below and if you want to see more videos like this in the future please like and subscribe thanks for watching