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good morning I think it's morning for nearly everybody on the call my name is Miki Ferran and I'm a Content Manager here at Bonita soft and this week I get to be your host for the Bonita life tour 2019 so welcome to the first session of our first live tour this is an interesting new format we're trying with a live interview with me and with our guest today he's online with us now and that's you son Wang and you son is the lead digital capability manager at bristol-myers Squibb he's going to talk with me today about how bristol-myers Squibb has trend has applied digital transformation to processes in drug discovery and how this has allowed their scientists and their analysts to focus on research instead of focusing their time on manual and administrative tasks so whether you're in pharma or not there's some definitely some things that are applicable to digital transformation in other industries as well what we will do now is I'm going to bring in you son and let's talk a little bit about what you have done at at bristol-myers Squibb so you son let's start with the just the very beginning why don't you tell us a little bit about what bristol-myers Squibb does and in drug discovery and what your group does for them okay so hi everyone my name is you son when I'm working as the lead digital capability manager in bristol-myers Squibb as you know crystalman script is a powerful pharmaceutical company and are always working with our patients to fight disease for their lives so and in the research operation group and we always want to help our studies to improve their productivity and in their than their work so what were some of the challenges that that you're team had to face when you were looking at transforming your processes your manual processes yes so in there are many different labs in a typical farmer research environment so in each lab scientists work with their expertise in the different domains to find a solution for a disease study therefore a scientist need to collaborate and work with other scientists in the different labs the challenge LFS are not only doing their daily lab work but also to spend significant time to do administration work such as an email created Excel report and magics and then data entry in the different prices and so on so but for us we just try to help our scientists to spend more time in study instead of automation work so what kind of things did your sign what kind of manual processes were your scientists doing I remember you saying something about them actually having to share drawings with the analysts how did that that back and forth work between the scientists and the analysts right so so as I mentioned right we are in the research operation group we want to help our studies to work more productive and defective yes the other diagram you can see that scientists have to do a lot of work in their lab so in order so we build a BPM perform based on the penita ppm to do the lab process process digital transformation for helping our scientists to focus on drug study instead of to do these programming tedious works and so in the second section you can see that we used to have a research lab using the manually process for their daily work this lab received around 700 requests from the chemist using paper before every day and the analyst has to read and Angela data to layer electronic notebook they have to write email or call a chemist when they complete the experiment and they think about that the handwriting paper for so it's very if you can sometimes it's a challenge for enemies to read the handwriting data because you know the horizon writes unbound to is to is 8 or 9 so it's because a lot miss mist act between the capitation between the chemists and Alice so it's he may take a lot of time back and forth between a chemist and Alec the data they would have to call the chemist to get them correctly by what they had done so there is communication happening back and forth about something that's been already transmitted correct and even they completed experiment they have to call that chemist and the chemist if they don't understand some I mean if they don't find their information they have call back again so let's a lot of time just doing this kind of communicate back and forth communication so after we have this lab to do the process digital transformation instead of the chemistry to write the requested information on the paper for both the chemist and the analyst using a web form provided by the process web application so right now they can read information but it cleared through the web form because they are reading the same data on the same places that auto the automated process were sent that the notification to the right person who needed to work on Agis process step so after several process automation improvement analyst does not needed to go to web phone to complete their experiment process the process will check the file repository to find the resort report and complete the process automatically and the for the top managers they can find the real time operation metrics from the visualization tool tab on the KPI database so now that studies are very productive and the happy after this digital transformation and is it self around about 5ft every year which is equal to a million dollars a year that's a significant savings and I'm sure that the scientists and analysts both appreciate the fact that now they don't have to spend all this time trying to decipher the information that's supposed to be going back and keep checking to see if it's something and an hour analysis has been completed they get an automatic notification if I understand your saying correctly yes yeah and this is our first lab process digital transformation in our VPN platform and after that we have automates the other 17 process in our product production environment and we right now we have about more than two thousand users cooperate to leverage our ppm perform to do layers tell you later job and and so we and for each process they can said many coast at a time for work and and are these people you have a very large company these people are located around the world though correct yeah so so that means we have the support our users 24 hour yeah so you you said the this process that we're talking about right now was your first process and how long how long have you been has has it been in in use at BMS right so we have been using but it has since 2013 and we leveraged Bonita as the infrastructure to build a VPN platform in our research environment and since we need to integrate with many applications in data source in our environment we have to our own business logicals their tap on the padilha engine so we always want to use many other features out of box on the Bonita however sometimes they don't have the features for our requirement but the good thing is bumpin it appears that they have a very robust and engine API for us to view our implementation if you need so and the lab also allowed us to view our BPM platform to provide generic features for our BPM projects instead of building the process app from scratch each time so each project were the only folks on this time how dare you I needed to collect the data how they process to run their business logic and then leverage the rest of generic function provided by our VPN platform to do the work so that will conserve a lot of time to beaut application on a scratch right so you're using the engine even you've integrated the engine and built your own user interface on top and you're using the benita engine as an orchestration tool around all the let the equipment and the the inputs that the various scientists and analysts need to use did I understand it right correct yeah so so the the the more up the object in our in our prepare for it to orchestrate the different event I mean in a depth different devices applications in our lab environment because you think about that some scientists they are they used to using their lean system which is lab lab system to do their work so if we just using queer the other web phone for led to fulfill their data that means they have less double their work just a guesstimate yeah that'll help they just acted and more work so the way we have we implement the orchestration is that during the process each human step right the biggest BPM process is involved in humans so each human positive human step we can if the user has their own devices or application already we can integrate with this their device or application instead built for or sometimes the user they don't have a user afford then we just pure form for them and that means that use in the users in the first step you don't you can have different force I mean the user interface for the end user to indicate in interact with your process so so that's that's where we help us to orchestrate some different labs and reduce the time I mean so the users want to so we can make it user to more productive so you started this in 2013 you said so you were you were integrating Internet of Things before we had an Internet of Things your things being equipment and and analysis equipment and so forth yeah because think about that user I mean one tiny thing you can see the government they can handle so many stuff if you like interviews there there there environment where current devices or applications and they they were where they were very happy to use it to I mean for the process otherwise more work that user have more resistance to use to leverage it your process yeah I think you put your finger on another key key aspect of success in implementing something like digital transformation which is you're really thinking about the users and what the users need they don't want to do a second set of inputs they want to just work with the machines and the equipment and so forth that they're already familiar with so you really thought about them and put them at the at the heart of what you were doing I think that's an important aspect of success correct so we have some other uses is that more like ah maybe we have an implement yet but since we have this many about 10 ISM processing our use every department so some requester who is working chemistry or any status they have to submit or five different requests to different groups so we instead so right now we have more process in so we when we review all our processes we find out say actually they are all related so instead of they we so we start a project to do some kind of orchestration a process which means that the requester or the the question can just submit a study I mean which a request in our main process so when in the maybe the third of the other step or the whole process they can break down to the other sub process to assign that request to different current process that has all rights is that they have to enter all the information four or five times so it's that's right so they when they start they can say okay I needed to to these kind of studies and downstream of the process in some step that the science can can design say Oh in this step I need to put this couple samples to this lab for to some and analyzed and this send hosts you go to the second lab or experiment the sensor this way instead of they have to respect or afford in that step that you buy firmware provide up string already say they can group the different tempos two different thought process and so the matrix show you write the metric we're sure you show that that is what the end-to-end how they handle their samples for their study so because you've you've integrated so many what did you say seventeen processes yeah locations right you've you've and you've been doing this since 2013 so you have quite a bit of experience with building on the Bonita platform so can I ask you if you might have some advice that you can offer to other companies or other IT teams that might be thinking about digitizing some of the processes they have right so yeah my otherwise is start simple and easy heavy process and they they you iterate but it would improve the process I heard many most VPN project failed is because they make to complicate when they start so so that's in the if you think about the BPM process you always have Sony's material happy Pez first then you start to put some kinda a different scenario in and the others are devices don't do everything from scratch lab it's the correct application your users using current so you is that you build everything then uses leverage integrate and the couple so we have a use case that we have passed indicate with a vendor in for the event and we we using a mesh the tubes AWS asked us right and they using the queue to talk to each other because in each left the in system they may have their own wardrobe is less water so so we we use the Bonita processes men because of roles and when in the certain steps they needed to push the theta actual edema system so we therefore we in we instead of with direct call it meant vendor we using a messenger to communication 15 issues with our list system so after two years we want to repress this vendor limbs with other limbs so the good thing is since with the couple we don't direct connect to this the poor vendor so even we refresh a new vendor dreams which still can be use our current process because we have a define what the data between the vendor and our main process so we just need a twist our data model in the de la step so that's the otherwise I have to I mean don't you square and from scratch leverage whatever you have for it so you're saying that you didn't start with 17 interlocking process it started with something simple and built out from there yeah so yep so even yeah so yeah so keep simple and build out how about we use started talking about reusability we're using the the modules that you've built what kind of reusability other things have you built into your system that are using reusable right so like I mentioned we have a ppm pipe phone in our environment the BPM platform means that we all the project we're using these pray for us which just like I think about you have Apple iPhone you have iOS and you have many different options to leverage your iOS so which means that that you own a generic function provide for iOS or our ppm per phone each project and savages and they just focus on their business logic phone and processor and every time a new project have special features that can we always decide it the more generic because we want to build the features on the pay phone instead view for the projects which means that that Sinabung when we start we only one an until process our platform is very simple and with this function after 60 years every time we have a new project coming in we build a new feature and the feature will be auto make part of the platform and all the application project patients can leverage it as well so it's just like an iOS right you have new new enhancement you also make a fried to order your apps it's awesome this is it's super interesting to hear what you've done there especially since I got to see it just as it was starting so to see how much work you guys have done and how useful this has become for you it's super interesting so I really appreciate you sharing this with us today I want to ask you though before we before we finish our session today if there's anything else that you would like to add yes so yeah I will add one more like comment I mean or otherwise here is that VPN Roger always involved a human with the pro best process so when you design a BPM project make sure use a different actor views to review your requirements because these different from regular software development so I think the objective of the BPM project is to make sure the right person should do the right tasks at the right time very well put and it's very interesting here that's because when we talk about technology when we talk about information systems we talk about technology we don't talk about people as much and you're putting like I said earlier you're talking about the people first I think that makes a huge difference in in success as I said so thank you very much you son I really appreciate you taking the time with us to to share your experience this morning cool so I had the first question is for you you son and it's about embedding the engine and the question is what did you find it difficult to embed the Bonita engine instead of creating the entire application on Bonita yes so in our case I think the good thing is Bonita engine has a very robust API so we I think it's not it's not too if we understand the api's and you understand what do you you need so you can just create your own logic for them but in our case we have called application concept in our BPM platform and so we we just so using our own logic to under the process because you think about it with you using the penita portal for example and if you have five different processes right so based on the user roles you log into the printer portal and you find out that you may be one there are five process and each process maybe have different version of the process from a user perspective they may not know which one should they have to start so that's the way we use in our own logic to bundle up I mean to - it's only show ladies the version of a process in our own portal which is we do a custom portal in our concept so this way but on a user perspective they don't see link is direct to find out which person they can start for that process and that and that when we click on execute the task or start our process we just leverage the API provide by Anita so we using the Java library and our platform is used in the sprint platform and so I think it is for for me since we have been working for many years so it's very stressful for forward to leverage their API if you just want to let run you up your process and in the meantime which they're using us but in a studio to build a process then we deploy it okay thank you our next question is for Delphine the question is can I do custom developments with the community edition of Bonita yes of course you can yeah well basically with community or edition you won't have as much as wizards as you would like but for example you can still use REST API extensions you can develop custom widgets you also can do christian developments but be careful when you do that try to respect best practices of the use of Bonita and read carefully there's a lot up for example if you are using API methods okay thank you you son question for you yeah I like this one did you have citizen developers on your team yes so actually we have a VPN research research beacon team and I we have that whole I called up process a ppm process engineer to to build a process so the engineer will be working with our pieces and an analyst and the main user and based on the requirement we write we using a printer studio to to transfer the water'll or the process into the PPM 2.0 so this way because this way we can very easily to complicate with our end user or a pH and and this developer engineer will be accumulate more and more experience when they do the project so so this way we and so this way when we working with any BPM projects we can provide the right information and implement the right time so it sounds like what you just said is that you have somebody who's actually specialized in communicating between the two to this analysts and the developers yes they are the developer as well so the exhibitor that kind of engineer so they are the rapper also they know how to build a process and they know the job answer they know how to build services or any connectors thank you I think it's for Delphine what version of Bonita is available in the cloud we start with 7.9 in the cloud and we are going to grade each mandolins version okay which just came out so yeah it's our supervision our summer version there's another question right answer how can I use pretty docile for BPM for an ERP system built on Oracle technology like Oracle DBMS Alex if you want to connect to the IP I mean I guess that you might want to connect through the database that way you have connectors database connectors and we have an Oracle database connector otherwise you have to check the API for the communication but I guess that the easiest is to connect through the database okay so I think with that we'll bring this session to a close I'll say thank you to you son and to Delphine and hopefully we'll see some of you tomorrow and everybody have a great day thank you thank you thank you your son Thank You Miki bye