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hello this is dawn dawn is CEO of a textile factory a multinational company dedicated to the manufacturing of clothing and accessories john is finding the income is down while cost and performance time is increasing dramatically in addition he's been forced to borrow money from the bank excessive amounts of documentation are being generated due to inefficient internal administration but John doesn't understand where the problem is so therefore he can't find a solution here's an example of the company's management we're going to track the sales and supply team process where a customer places an order for clothes and accessories with textile factory we will observe how the customer request is handled within the stores and factories Paul is the owner of a wholesale clothing business he's been a customer of textile factory for years Paul needs to place a call in order to supply smaller retail stores he consults the textile factory 2011 product catalog on the 3rd which is the last catalog he will sent after selecting the items and their sizes he sends an email to textile factory requesting the cost and time of the delivery the receptionist a textile factory receives the email from Paul on accessing the database of suppliers she notices that Matt he is the sales manager for all clothes so she forwards the email to Matt on the sixth after few days of vacation Mara tends to work and opens the email surprised he discovers that one of the products that Paul has applied for has been discontinued it's possible that he wasn't sent the last catalog the first thing that man has to find out is whether or not they're stocking the company's warehouse which are located in different geographical locations Matt as the warehouse managers if they have stock available and if so how long would it take to send the order to the customer for this the where how managers can sold the ERP they have the stock for most of the requested items but there's not enough stock to cover the entire order after four days the warehouse manager informs Matt that in ten days the customer will receive the material they have in stock the material that's nine stock will have to be manufactured and therefore the production manager will have to be contacted two days later Matson's an email to the head of production with the requirements the production manager has to contact two factories located in different countries the factory managers report to the head of production that orders with higher production volume are necessary with the aim of optimizing the use of machinery the station is that in 20 days they'll be enough orders to start production the production manager informs Matt about the manufacturing of the items now matt has the necessary information to submit an offer to Paul within three days Paul receives the offer after setting the price and delivery time he chose us to set Matson's an email to the warehouse to reserve the material he then sends an email to the head of production to begin manufacturing the items and to administration for them to control that the invoice is sent and payment is received the days pass and Paul has no information of the status of his order after the 30-day period has passed Paul discovers annoyed that his order has not arrived the following week he decides to contact Matt who informs him that his order will arrive shortly Paul finally receives his order this delay and the lack of information has caused Paul to lose money therefore he will not work with textile factory again unless a solution is found - its inefficient Process Management we can highlight the lack of internal and external communication the delocalization of information the use of isolated programs the lack of control in the process and the excessive amount of time required to manage tasks and this is just one single process these problems multiply when dealing with high number of processes each day and not to mention the company's other business processes therefore without a system to automate business processes which analyzes the process implementation and results it's almost impossible to eliminate errors reduce costs and improve business productivity this affects businesses of all sizes and all sectors the technological solution that enables companies to be productive and efficient is outer portal advanced software for enterprises