Streamline sales process management for higher education

How to create outlook signature

foreign everybody I wanted to you know welcome you to our our webinar today we really appreciate everybody joining us and it's an introduction to business process modeling and notation for higher ed you know funky texts as we call it so hopefully you can identify with with that moniker um but with that a couple of just you know housekeeping items that we want to be able to cover today so it you know in webinars like this you know we're gonna have everybody on listen only mode of course we're working to get the chat thing resolved but um so once that gets resolved you know use the chat feature you know for questions and you know if you're not familiar with where it's at in Zoom it's down in the control bar and you should be able to you know access it from there um if you have a question you can raise your hand have a you know raise your hand feature in in Zoom so please do that and we'll try I'll be sure to monitor that and you know pose questions ingly um and please do ask questions and that's that's what makes these webinars great yeah we want to you know get lots of input get the dialogue outgoing so so please don't be bashful there and then and finally you know you can adjust your audio settings by clicking on the little carrot you know on the the arrow next to the audio settings label so just if you're having any issues with hearing things just fine you know please click there I think I fixed the chat uh how to try let's do that okay yeah if anybody wants to you know throw something out there like where they're from where they're joining us from that'd be great to just have some of that Community share going on there but um so everybody I'm Kevin Mullen I am the director of of higher education sales here at process maker and again very much you know appreciate you joining us today for this introduction to process modeling and rotation for you know uh higher ed funky Tech so um the uh the the webinar is going to be we'll we'll we'll be you know good about time we're going to go right up to uh the the top of the hour and we'll get you free after that but the the person of the uh of the show here is really Joy Youngman she's there the presenter that's going to take over controls here for just a second she's our product manager for the higher education division at process maker just 25 years of experience working in higher education so you know a great resource for us and honestly for you know for all of our customers out there we you know they love to have chances to you know share stories and just you know connect with joy and and talk strategy which has worked directly in the institutional setting doing enrollment and admissions operations you know financial aid and it Enterprise applications so just covered the gamut um she's worked indirectly with hundreds of Institutions while working for data integration you know document management and workflow automation vendors who you know who serve higher education customers just like you so when Joy wasn't on the institutional side she was on the vendor side right here so never far away from it she joined process maker in in March of this year and so with that you know she really brings a lot of knowledge on packaging automation solutions to higher education and that's really what we want to explore today so with that I'm going to turn it over to Joy thank you Kevin thank you very much well welcome everyone thank you for joining me today um what we're going to talk about is um first I'm going to give you just a little bit of background I know a lot of um uh we're still getting our name known in higher education as process maker so I'll tell you a little bit about who we are and then I'm going to talk about um what is bpmn which is business process modeling I think people probably have heard that piece but the and notation piece of it was new to me when I joined process maker and so I thought you know what I bet it's probably new to um some people in higher ed as well we're going to talk about some of the common tools free tools that are out there and um some that have licensing and are paid uh and they run the gamut of being kind of low in introductory to very sophisticated and then uh as part of the the webinar today I'm going to draw um and if you met us at either the sea Greg conference or an educause you might have picked up one of our little whiteboard um and dry erase markers that has the exercise well there we go um uh has the exercise um design uh design panel on it if you will and if you don't have one of those a sheet of paper and a pencil or a pen will work just fine too so or you can follow along if you want to try it in PowerPoint Google Sheets or any other tool you can follow along with those but I won't be able to um I will not be able to assist with any kind of Technology that's why we're going old school analog paper and pencil uh today for you guys um all right then so process maker oh I see Kevin said that we're gonna to remind you that we're gonna have a prize giveaway at the end so a lot of you may have uh registered for the webinar so that you can get in the drawing we're going to be um doing a drawing at the end of this presentation for the Sonos Bluetooth speaker so stick around to the end for that um so when I joined process maker like Kevin said I worked I worked um I actually worked twice at the University of Tampa I call myself a a swirling uh higher ed person because I've I've kind of gone back and forth sometimes they call us boomerangs right gone back and forth between the institution and Ed Tech but when I when I came to process maker and we talked about our mission vision and purpose I thought you know what I can resonate with that as someone coming out of higher ed um so our mission at process maker is to empower change makers I consider my myself a change maker if you're thinking about process Improvement then you're a change maker um but we Empower change makers to simplify the way customs business processes are built and run and our vision is that that there's always a better way to do something um and the reason that we do this is because we have to make every second count and I do think that that's important in higher ed our students have an expectation our faculty have an expectation of um you know the best use of our time as possible so we like to enable our change makers to build and automate complex Enterprise level processes in order to make every second count um our timeline and kind of our corporate history uh we're actually founded in 2000 we had our first University customer in 2011. um but the big game changer for us happened in 2019 when we uh partnered we are a platinum partner with ellucian and we are ellucian's workflow product so if you anybody on the on the call today that's an ellucian customer um let us know that but we are what what they uh term ellucian workflow our system is agnostic it does not matter what what systems you connect to but uh ellucian we are a platinum partner with them so we now have probably a little over approaching 250 um universities um using process maker today um in 2021 we raised some funding and got some venture capital and this year uh process maker has put a focus on creating a higher education practice and that's where Kevin and I have joined the company to um create awareness and a larger reach inside higher ed and not just not just through ellucian all right so let's get into why we're here today so the other thing that I realized um when I when I came here I my last role at the University I was the director of Enterprise applications and one of the things that we did was we helped the functional departments um select software and a lot of times we were having to shop our own closet and see what kind of tools we had already in-house before we went and bought something but many of those things were were business they were they needed a a way to automate business processes for their students and faculty and staff so joining here I I started hearing a lot of course because we are a business um process modeling platform and so I you know I kind of heard about that and I've drawn diagrams as part of my roles um in the past and I've worked with different document Imaging systems that had workflow components to them um and so I think a lot of us have been kind of used to this idea um but a business process Gartner defines as an event driven end-to-end processing path that usually starts with a customer request and ends with some sort of a result for the customer or the student right the customer could be a faculty member it could be staff and it could be students so a lot of times these business processes are often cross departmental and um sometimes even across organizational boundaries so for example um at ellucian live last year we talked to um one of the customers using using workflow that was they had multiple campuses all over the United States and so they had specific business units within each of those campuses but then they often had had to have processes that crossed the different campuses and the different entities so that's kind of what we're talking about so what are some higher education business processes that you perform every day and it might give you thinking feel free to put those in the chat too but some of the things that come to my mind and some of the things that we've seen um within our customers is transfer credit evaluation is a big one and we have a we've done several webinars on that we have one tomorrow if you're interested let us know in the chat we'll get you um the link to that as well um but some of the things that I would have uh used in my role was like event management a lot of you colleges and universities rent out their space either to the public or or internal constituents uh like students and clubs and organizations and and so the event has to be managed with facilities um with room scheduling with audio visual requirements equipment requirements catering things like that um and that certainly would be across organizational cross-departmental type process uh very popular on our platform and is but just day-to-day stuff that we deal with in higher ed uh grade changes major changes class schedule changes travel and expense reporting HR onboarding and off-boarding in the I.T Department user account requests or for facilities maintenance requests things like that we have a list I'll show it to you a little bit later but over 150 different types of processes are around the campus that have been built on our platform um so where generally is the institutional knowledge of these processes so oftentimes the business process within our functional areas especially are in people's heads it's in that institutional memory sometimes it's in like Word documents um might be in SharePoint Somewhere With You Know by in terms of like procedure manuals or rules worksheets so these types of things inevitably get created and exist in any business not just higher ed and a lot of times without very with very little governance around them in terms of documenting it in a correct way um if people even know that it's there undocumented it's not lost in some shared directory or SharePoint or something like that um and there's probably not enough governance about keeping them up to date and making sure they're maintained long-term so that's kind of where business process management comes in um it is the product the practice of codifying optimizing and continuously improving for you know operations or processes um especially those that would be kind of considered institutional knowledge institutional IQ that a lot of times and we've seen this in the last couple years in hiring that walks out the door when people leave and higher ed was impacted you know like every other business um over the last couple years with people who change jobs because of the pandemic or they retired took that is the opportunity to go ahead and retire um the great resignation um certainly has impacted uh those kinds of things when when we have churn and turnover and the people who are the ones that really know what the processes are so when you're thinking about the ways that you would document your processes you know think about what's easier to quickly grasp and um you know is it I mean which one would it be for you right the procedure manual that's in a book or some long like ongoing Word document that's kept on a shared drive or a visual representation like what's on the right over here of what this is a business process um diagram so I I believe that this is certainly something and in my last role we had a lot of types of processes that or procedures if you will and some of them were um some of them were are kind of audited because we were we were in ISO 27001 certified um it shop and so we had a lot of things that were in procedures manuals that were documented you know textually and then we had some where we had gone ahead and we had used Microsoft Vizio and and created the business process uh diagram and and we referenced those all the time we actually had it for our vendor selection um process how we you know what we went through for all of our departments to uh select new software and onboard them have Security reviews done accessibility reviews and things like that so we did draw a swim Lane diagram and we um used it as a reference to make sure that you know someone didn't keep it in their head and forgot to do a step so that kind of brings me back to what is BPM in so business process modeling and notation so I hadn't heard this before when I came to process maker and maybe I'm behind the time that's possible but I thought to myself well if I didn't really had never really heard of it in those terms maybe other people hadn't either um let me know in the chat had you heard of bpmn the and notation piece of it um very long ago or have you known about it for a while um so it is a Common Language a common taxonomy if you will um to document business processes so I think we probably everybody's at some point probably seen you know one of those diagrams that says you know this is the step and this is who that who's done it but I didn't know that there's actually an industry standard called bpmn it's actually bpmn 2.0 at this point um you can it provides a way for us to pictorially represent our business processes the symbols are used are the industry standards or they mean very specific things but they're also super easy for business users as well as technical users to understand so I did a little bit of research on this and it's used a lot by business analysts it's used by project managers a lot to document a process and so there is an industry standard and you can you can learn about the industry standard one of the first courses that I took about it when I first heard about it was on LinkedIn learning and um you could you could learn a certain amount on LinkedIn learning for free and if you wanted to you know learn take the entire course you had to pay for it but we also and I'll give you we'll send you all uh this we also have a free certification course that you can take for free to learn the taxonomy or use the learn the notation so what are the elements of BPM and 2.0 well it's a pool so a pool is this big outer Square okay on the on your piece of paper um if you if you picked one of these up at educause or C rug it's got that you know it's already pre-printed with the the pool if you're if you're gonna do this um exercise with us today um manually get your sheet of paper and just draw a big Square you know around around your paper okay and um so then these Lanes each one of these is called a swim Lane all right and then over here you have events so there's a start event intermediate events and end events and they're colored and uh green yellow and red um you have tasks which is the rectangle box a Gateway which is like a decision point is the diamond and data objects obviously it's like a little sheet of paper with the corner folded over and the data store is a um is your typical icon for a data archive so these are probably there's a lot more of the standard symbols that you can learn about but these are the most common ones that are used all right so what I'm going to do is we're going to we're going to document a change of major process as an example today so get your paper or get your whiteboard I've got mine here and I'm going to use um Google Sheets or Google um the Google Presentation yeah Google Sheets um as as an example now be prepared I'm going to tell you in advance I am going to Fumble my way through this because I have a magic mouse on my apple and it does crazy things and then Google Sheets also does crazy things so I'm I may Bumble through this but this is the reality of using one of these tools now other tools that are out there there's there's free tools that are out there um lucidchart is an example you can get a free subscription to lucidchart to draw these kinds of things uh I think kamunda actually let me go forward here you can you can do it on pen and paper right right PowerPoint Google Slides um if you a lot of Institutions have Microsoft licenses you can see if you have access to Vizio um so those are some of the free things that you can use to draw process diagrams so in a change of major and I already got kind of got us started on this but in a change of major process um you so what you do is you name your pool so if you if you're doing this at home name put it put the name of your pool over here to the left side and I'm going to write that change major okay and then the first thing that you have to do when you're getting ready to draw one of these is you have to think about who are the people and who are the systems and not necessarily like a specific person but what is their roles so in a change of major process of course it's going to start with the student right the student is the person who is requesting the the um the change and so we're going to have that top swim Lane go ahead and add student as the name of the first one and if you can see I'm just kind of writing this into I know that's a little blurry here I'm writing it into my um my sheet as well um the other person that's usually involved in a change of major process would be probably their academic advisor and the registrar's office now we're gonna go and make this kind of short and sweet some probably could argue that maybe the current advisor with the current major if advisors are assigned by like a college or a program like maybe if they were a nursing student that they were trying to change into or out of is what I can think of where you might want to have two advisors and in that case you would just add another Lane for the second advisor so I'm but we're just going to do with one approval by the advisor and then the registrar who is going to actually make the change in the student system so I've got my three lanes named by the three personas or the people or the systems who would be interacting in this process all right so then what I'm going to do is I'm going to see there goes my magic mouse okay so I'm going to draw on my um in my diagram in the First Swim Lane for student I'm going to put a start event which is a circle so I'm going to actually here I'm going to take this off of presentation mode okay just just make this bigger so we can see all right all right so now I'm gonna just I'm going to copy this and I'm going to paste it over here and I'm going to drag the start event into the student lane and then the advisor already had one here the advisor is going to have a task so the student um the start of it is going to be um filling out a form we can actually do that here too so this the student starts it and then they fill out a form and I'm going to put this on here as a web form and then the advisor is going to have a review screen and um and then what you do is you draw arrows between them so I'm going to choose um an arrow and I'm going to go from the start of it to the web form and from the web form to the Rev to the advisor for the review screen and then so the advisor is going to review the request of the major change and then they're going to make a decision so that's a Gateway so the decision is either going to be are they going to yes they're going to approve it or no they're not so I'm going to um I'm going to copy and paste that Gateway and drop it over here with the advisor so the steps that each one of them are doing goes into their Lane so so from here I am going to add an arrow that goes from the review screen to the decision and this decision is approved make it a little bit bigger so we can see it okay all right and so if it's a yes approved then we would have a review screen then for particularly for the registrar's office so I'm gonna copy this and go to review screen here at this step and from here I'm going to take an arrow oops an arrow and I'm going to go from here to here and this Arrow I'm going to call um I'm going to put a text box here and this is yes approved and if it's not approved then I'm going to send an email the student uh here so then I'll draw an arrow from this Gateway whoops from this gateway to the email and then um if it's if it's not approved then this will do an end event with the student oops so that's an end all right oops and then if it is approved then it's going to route for to a review screen to the registrar the registrar um if they approve it we could have another approved Gateway here for the registrar oops told you the Magic Mouse hold on I'll use my arrows so from here and if this one's yes then we will but another task over here and this one will be now I'm going to do what's called a what I call low code we're going to enter to the sis right so if it's a yes here we're going to enter it to the sis and if it's not then we can um so let's see this would be the yes and the no maybe the no we um send it back to the advisor so I will copy this and from here I'm going to go ahead and this is actually going to be instead of a review screen this is maybe this is going to be an email to maybe email to this well it's making me an email to the student let's do that and then from here that would also be the end okay and then down here I would enter this into this sis and then I would just here and this yes then would end the process at an end event Okay so that's kind of a low what I call a low code and using Microsoft Visio and on your screen you can draw the same thing right or if you want to if you have other steps then add additional swim lanes and add all of those steps this is usually the hardest part I think in building out some sort of a process is getting all the people this maybe not necessarily students but but you could ask the students what they you know how they want to do this reply is probably going to be well is it mobile can I do it on my phone can I do it in my you know from my um from wherever I'm at um the advisors are going to want to know the same thing but they're you know they're going to need to see what the student is requesting they may have some additional steps in here that might be things like set an appointment with the student and then they meet with the student and then they approve it or deny it um you could even have another start event with the advisor so maybe the student walks in and so they would start on behalf of the student right so they maybe the student walks into their office and meets with them and they make a decision to you know to change so that maybe the student the advisor also can start and then it would pick up into the um the rest of the workflow whether the student started it or if the advisor started so you could do different things like that so this would be an example of um of a simple workflow you can get very um you get very granular in this workflow um but this is a simple diagram that you could then uh use as documentation for your process all right so we talked a little bit about um let me go back to slideshow so we talked a little bit about some of those free tools that are out there um if you guys don't mind if you use something to do this that I don't have listed here enter it into the chat and maybe other people might be interested in finding some of these free tools that are a little bit more sophisticated than Google Google Slides or PowerPoint vizios a lot nicer the lucidcharted as well because they kind of snap to the canvas and it's easier to draw things um than in inside Google Slides but Google Slides is free um also just sometimes you know when we're in a meeting with our different functional groups we can meet with them and actually use a whiteboard in a classroom as well to do some of these things so like to to work on a process and the whiteboard's nice because you can erase it and rearrange things but let me show you um what a true process automation platform would look like so process maker is an example of one a lot of times um different um some of your document Management Systems may have some workflow capabilities in there but I wanted to show you what the same process would look like inside of process maker so I'm gonna I'm gonna I'm logged in here to my little sandbox and I'm actually going to create a new process so this is I'm going to draw the same one so this is change of major and this is I'm just going to put webinar practice on here and I'm going to categorize it so I can find it later this would be registration records and I'm going to save that okay all right and so it is going to prepare me a canvas so this is you've seen this here I have a few more um different types of bpmn components that are over here on this um left hand side like sending an email doing a PDF generator I didn't use them in my example because they're hard to draw with a with a dry erase marker in in Google Sheets but let's say we're going to do the same thing here so I'm going to draw a pool and this will show you kind of how easy it is uh versus using it in Google Sheets and I am going to name my pool over here change major and then I'm going to add us a lane for a student and whoops here so this Lane is um going to be student and this Lane is going to be advisor and then I'm going to add another Lane here and this one is going to be registrar foreign event on here and my start event here this is kind of nice so so the difference between drawing this process and paper or in one of those low what I would call still an analog yes it's digital where you can draw the diagram like we did um you know in in our little Google Slides here right the difference between this and then true automation platforms is I'm actually going to have this do the work so as I'm drawing my process diagram I'm also building the automation aspect to it behind the scenes so in this case my start event here is going to be I can have it be an actual start event I can have it be a timer so it starts on a particular date and time it can be a signal coming from another workflow it can be a signal coming from an outside system it can be a message start event something coming in from an email from another system so maybe you have a form already built you want to have it uh you put a web hook on it and it can start the process you can also have it be a conditional like it only starts if certain conditions are met so in this case I'm just going to have it be a regular start event and then my next field is going to be a task for my advisor and actually on this particular start let's go back to the start of it because on this start event I'm going to have it be a web entry and the web entry if I have um I can have it be authenticated behind my firewall so it actually authenticates the user or I can have it Anonymous if I need this to be posted on my public website I'm just going to do an anonymous one here and then you build screens so I can use a screen um and if I have the screen already built I can actually choose it from this list and if not then I'll just I'm just going to put a I'm just going to select a a thank you screen here so I have the actual screen that I would um create I'll just pick one here but um and so so this actually now has become you can see it's got checklist and I actually can see which screens or I can build a new screen using the screen designer and I'll show that in a moment um but this this then becomes the actual thing and then once once you have the the web entry it gives you the URL that you can use and that you can paste on your website right so that's how easy it is to kind of start adding a form to be starting and kicking off a workflow so then the form task for the advisor could be the same thing you can copy and create a screen for that and you can then you would select it here um and then you can have different timers you can have uh various email notifications that are having oh so all the all the configuration for what's happening here at the advisor step or at the student step is being configured in the panel over here this is meant to be what we call a low or a no code platform that is easy for people who are not technical users I'm no programmer I'm not writing scripts I'm not writing JavaScript I'm not writing a bunch of of things I just want drag and drop events to to build my process so I am going to have a different form here for my advisor um and then I'm going to add my Gateway a Gateway there's a couple there's several different types of gateways in Via pmn um there's an exclusive Gateway that means that the answer is either a yes or a no and it has this little symbol of an X in the middle it could be an inclusive Gateway which means that it's got um kind of like if then else if if this is true then it goes to goes down this path if if not then it looks and sets the next bit of logic so that's an inclusive Gateway I can also have um a parallel Gateway a parallel a parallel Gateway has the little plus and that means that for every different branch it has to go through each one but you can have them go simultaneously the inclusive Gateway is what you would use if you needed to go through one and then go through another but go through all of them the parallel Gateway goes multiple branches at the same time and then an event based Gateway means that it waits until a certain thing has happened it could be a timer it could be that another task has happened and then the next one goes actually I said that I said that wrong earlier about the inclusive the event based Gateway and it looks it has a different simple here and and it has different rules but we're just going to do uh the exclusive one just a yes or a no and then if it's um if it's not approved then it goes back to the student and I'm actually going to do the send email up here to the student and then I'm going to add my connectors so here I'm going to add my flow I'm just going to go from here from here to here and from here to here and then you can actually call your flows so like this is a no and this one um we would have another task for the registrar's office here and this one would be the yes you can notice here we this is where we would have the expression so if you know if you were doing something that had if then logic you would do the expression here um and then the form task for the registrar's office and then we did a Gateway for them and that was a yes or no we'll do another task and we'll connect them all together and then we'll put this over here what are you doing on time all right we'll add that last task which was um this one was enter sis this is actually I need I got too many here let's do this one this is enter sis and then the end event all right so each one of these tasks then is configured and then the platform actually makes it um makes it run so then in this process then you could have um you could build then the forms that are associated with each one of these and then kick off the entire process you can also have like uh the emails each one of these can have an email notification at each step and you can configure those right in the panel as well so not only have you very quickly drawn a process but now you've made it do all the things that you that you want it to to actually do and it becomes a little mini application that you don't have to be a programmer in order to build this so that's kind of the benefit one of the benefits of having a digital process automation with the BPM and taxonomy so that you can either you can start with documenting your processes but then also take it through onto a platform that can actually do the tasks um because you can configure it right in the same platform so I'm going to stop here and see if if anyone has any questions you can do it through the question panel you can add it through the chat um before we kind of wrap things up for today no I don't see any I don't see any questions if you think of something go ahead and do that otherwise what I'm going to do is I'm going to go and select right back here to my slideshow and I want to just kind of talk a little bit about um some resources that we will send you so I have um a bpmn tutorial and examples um and also the bpmn 2.0 standard I've got an access to a class where you can take a free bpmn certification course it's going to give you a series of exercises business processes to build and it's very it's very beneficial today was just kind of a take a taste um and then I'm going to show you the list of 150 processes built on the platform so we do have some questions do we have to use no you don't um we have the ability to connect also to Adobe sign and then we have signatory capabilities within the platform ourselves so we could actually um we we have the ability to do a digital signature but then because we're authenticated but using your saml or your active directory that would also count for authentication of the user so you don't necessarily have to have a signature um so you would we have the capabilities of building forms the same way does um and then but we would authenticate a user for the signature piece of it we are looking at adding um that capability uh for our banking segment so I expect to have it within the next six to eight months on the education side as well the other question is can we hook into different connectors such as grab sign or sign net as long as there is a API capability for those or web hooks then yes we can connect to them so if you have specific things I can I can look into that with our product management team on our platform side but we connect to so many different things as long as there's an API it's generally pretty easy to make a connection to different systems all right so some of the different use cases we will send you a link to this in PDF form um it's a two-page document that kind of just gives you an idea of all the different types of things that higher education customers have built using our platform so I showed grade change we do a a webinar pretty extensive uh transfer credit process but we've had uh most of the most of the business processes around student records and HR um but then there's pretty much every other department facilities I.T Finance and Accounting student affairs academic Affairs um one thing that I found that was interesting especially if you're on the text like if you're on the technology side a lot of the customers who had our platform in place prior to the pandemic they actually had a really easy time of building out a lot of forms and workflows related to covid because they had it they had us already in place and so they were very quickly able to throw together a process with a workflow approvals and and routing and then create the forms that they could post from their website um for asking for accommodations remote work um vaccinations statuses and all of those things so having a platform that when you get a request coming in to do some process and you want to automate something you have a toolkit in your closet that's pretty sophisticated to build these types of things and if not it's still a good idea because of the attrition and turnover it's still a good idea to to use the BPM and taxonomy and draw out those process diagrams so that that's actually something that you becomes a living and breathing document with that with that business process to keep it up to date and accurate all right so Kevin do we want to go ahead I'm gonna stop share if we have other questions feel free to do this but I think Kevin's going to be decking up our little drawing for the Sonos speaker and I appreciate everyone who's stayed with us today I'm gonna I'm gonna stop show y'all uh I will share the screen and you all can uh see the drawing happen live so it can if everybody's ready on the edge of their seats yep yep I'm I'm ready to spin I think I have everybody loaded in here there's a few other folks that had registered and I think they popped in but maybe had to leave but I'm gonna kind of yeah we're gonna get somebody that's that's here real time ideally and and spin it again if we don't catch somebody that's physically in the room yeah okay so let's see Beth Or No Diane Diane P sorry I almost misspoke is Diane in the room in the house do we see Diane I don't see Diane okay I would go ahead and I can remove her then right and I can spin again hopefully this uh goes fairly quickly do we have Joseph G in the house do you see Joseph yeah yeah I do see Joseph Joseph uh comment in the chat if you're there bud you there I see him he's he's i'll I can uh unmute him right yes he's there he just commented in the chat okay great we have a winner so I'll message you offline and get instructions on where to ship that we really appreciate your uh participation Joseph and everybody I wish everybody could be a winner but it didn't quite work out that way today um but we really thank you for for joining us we'll send out the follow-up information on the you know the links that Joey referenced and and just feel free to reach out with any questions um anything that comes up after the fact we'd love to have more dialogue with you and just you know help help you solve for challenges that you're um you know experiencing there on your end so with that have a great day enjoy if you have any closing words go ahead and uh throw those in there now just thank you and if anybody has questions on bpmn if you want to take our training course it's free otherwise there's resources out there for on LinkedIn too feel free to to follow up with us I'm open to having any kind of discussion thank you for joining us today and uh you guys have a great weekend all right congratulations uh Joseph all right bye-bye [Music]