Ways to improve selling skills in Australia

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morning guys today I would like to give you three tips that are going to drastically improve your ability to sell now whether we're talking about the product or the opportunity it is all selling but today I'm going to be talking about selling as it relates to our products now very few people are born amazing sales people some people have this innate ability and they are part of a rare breed they like or be unicorn brigade for the rest of us we really need to work on these skills and with a bit of growth mindset we can learn everything that we need to become really strong sellers and it's my belief that if you can sell if you are a good seller you will never have to do a nine-to-five ever again it's an incredible skill to have now sometimes in network marketing you hear people say the product sell themselves in a bid to get people into their teams I don't agree with this at all products and never sell themselves even the most well-known most luxury most well-respected brands don't sell themselves take Mercedes Benz or BMW for example they are an incredible brand they're very well known but even they have incredibly skilled salespeople to guide their customers through to a buying decision so no products don't sell themselves that is down to us and the tips that I'm gonna give you today again I help you both with closing brand new customers but also and more importantly in a lot of ways retaining their customers that you already have now the first tip that I want to give you is all about empathy and connection people do not care how much you know until they know how much you care so be a heart led seller be a giver not a taker the best salespeople in my team have been lifelong givers not takers and people know that and they trust the and that's what brings them back again and again and again are you just reaching out to your customers on the 1st of the month when they're new kudos is revealed are you just reaching out to your customers when you have a promotion to hit or do you have genuine relationships with them do you care about them are you engaging with them about their life outside of just the sale so that's the first tip it's simply to give a damn care about people care about their needs care about their results if you have a product in your range and you know it's not going to be right for them be honest with them tell them that point them in a direction another company or another brand that will be good for them but your customer's needs has to come before your needs to get a sale now in network marketing we have a lot of scripts because people need guidance when they first start out and the kind of things to say and and how to approach selling but the truth is if you are a strict adherent to scripts then you could be damaging your connection with people I don't personally use scripts there there like I said for guidance but I don't use them myself I like to let the conversation flow and I prefer a more authentic approach and if you're using scripts and you're being robotic and you're sticking exactly to what you've been told to say then likelihood is you're not being genuine and you're not being authentic so yes use the scripts as guidance but be you now the other thing that I want to mention about building a connection and trust with your customers to have them coming back to you time and time again is make sure that you follow up with them make sure you're following up as soon as you've seen that their products has been dispatched let them know that it's on its way keep them updated once they've received it check in with them in a couple of days to make sure they're happy with the products do not be scared that they're gonna say no we have a love it guarantee it's not the world but that customer service level is gonna be what keeps them coming back to you and check in with your customers to find out if they need any tips on application or if they're looking for any guidance on how to get the best out of their makeup if they want advice on new looks like I said before be a giver don't just be a taker give value to people people hate feeling sold they love to feel looked after and supported and when you provide a service as well as a product it is going to immediately immediately improve your ability as a salesperson immediately now my second tip to become a really good salesperson is to improve your ability to uncover your customers needs and once we do not sell we diagnose we consult that is our job as presenters again to give value now when most people first start out in sales what they do is they learn as much as they can about product knowledge and then when people inquire about a product the sales person literally will spouts ingredients and features and benefits without actually asking any questions about what the customer is looking for and they tend to assume the customers needs I was worst for that because I love a really strong coverage foundation and so when I'm speaking to other people in the beginning I just assumed that when people were looking for a foundation they wanted strong coverage I have learned that that is absolutely not the case in fact most people like a very light moisturizing coverage it is handy to have product knowledge for sure but just remember this saying people don't buy into something people buy their way out of something so people don't want to buy a drill they want to buy a hole on the wall so how does this relate to our business let's take a moisturizer as an example people aren't buying into the features and ingredients of our moisturizer what they're buying into is smoother karma more glowing skin with our waterproof mascara they're not buying into the features that make it waterproof they're buying into the idea that they can go to the gym and they can sweat all they want and they're not gonna come home looking like an unhappy panda if you can't diagnose people's problems then you literally can't help them so my second tip is really to consult people when they come to you asking about a product consult with them make sure that that product is right for them so if they want a foundation ask them what is their skin type ask them what are they looking for in a foundation ask them what are their skin challenges because the product that they come to you looking for and will not be the right one for them and with that when you can give them that product knowledge and that expertise and give value to them they're gonna love you forever for that there's many options within our range there's powders foundation there's a stick foundation there's a liquid foundation there's a BB cream and they all do something very very different but they all have their own a foundation ultimately it's our job to match the person to the right product for them I hope that makes sense so my third and final tip is that people buy based on emotion and they've back up their decision with logic so good salespeople always appeal they arouse emotion rather than selling people on logic so what does that look like in our business how does that relate to our products to understand that first you need to understand what people's basic primary human needs are people want to feel happy people want to feel successful significant love and connection they want to feel attractive they want to fit into a certain lifestyle a lot of the time people buy based on the emotional connection to their stature you know keeping up with the Joneses they buy based on the primal emotion of fear the fear of missing out when everybody else has something and they don't people buy based on a need for escapism some people buy these extravagant holidays they're not buying the holiday they're buying into their need to get away from their nine-to-five so a good example of this is a state agency does a good estate agent sell a house order they sell a home they saw the home they sell the memories they they sell the idea of family and connection and love all within this home a house is just a collection of reams now there's a really good example of this from the TV program friends in the episode where Chandler and Ross are buying their tuxedos for Chandler's wedding I think it was let me just play this clip for you Ross is Batman well he did manage to keep his identity secret for a long time ritual God Ross the tuxedo that Val Kilmer wore in Batman okay Batman is so much cooler than James Bond all those gadgets Batman has a utility belt double-oh-seven has a fancy car Batman has the Batmobile double-oh-seven gets all the ladies Batman is Robin we get ESPN right this is such a good example of buying emotion logically logically Chandler and Ross both knew that by buying this suit they weren't going to view Batman and they weren't going to be James Bond but the salesperson took them there they took them there emotionally and that's why they bought those suits no other reason so a really good way that you can appeal to human emotion is to make your customers feel so darn special I like my customers when they come to me to feel so appreciated and they also like them to feel like they're buying into a lifestyle when they buy from us that they get a luxury experience as well as products that are gonna fulfill their needs so when my customers receive their deliveries I don't just send it in a box I will wrap it up really nicely for them I will give them the latest catalog I will give them samples there's foundation samples in there as well there's my business card with a little thank-you on it and chocolate and little sprinkly there that sprinkly stars that I did in size just so that when they open that package they feel like they have had a really wonderful luxury experience with me so I hope that helps guys I hope that these three very quick tips have given you a lot of value and will then enable you to give value to your customers and not only improve your selling skills but also represent our brand in the way that it deserves to be represented if you enjoyed this video don't forget to subscribe doing my bowel so that you get notifications every time I post and pop me a like below thanks guys bye