Sign Patient Satisfaction Survey Electronically

How to eSign a document: Sign Patient Satisfaction Survey electronically

Susan Edgman-Levitan: Welcome, everyone. My name is Susan Edgman-Levitan, and I am the - one of the Pls on the CAHPS Consortium, and I will be presenting briefly and moderating our speakers today. The topic for our Webinar today is Strategies for Improving CAHPS Health Plan Survey Scores. This is part of the CAHPS Webcast series. And CAHPS, the acronym, stands for Consumer Assessment of Healthcare Providers and Systems Program. This is an initiative that has been funded by the Agency for Healthcare Research and Quality since 1995. We celebrated our 20th anniversary last fall. And the purpose of the CAHPS Consortium is to develop standardized surveys and related products such as the Improvement Guide, which we'll talk a little bit about today, as well as maintaining and managing the CAHPS National Database. The CAHPS surveys are known for assessing patient experiences with care, and we have instruments that are developed to measure the experience of care in both the ambulatory setting, as well as in various types of health care facilities. And one thing just to make people aware of is that everything in the CAHPS domain is actually in the public domain, available for use by anyone. The next slide is a brief overview of our family of surveys. We have HCAHPS, which measures care in the hospital, In-Center Hemodialysis for dialysis centers, Nursing Home and Hospice care CAHPS. In the ambulatory setting, we have the Clinician-Group CAHPS Survey, which also has segments that focus on aspects of the patient-centered medical home. We have the Health Plan Survey, which is what you're going to be hearing about today. We also have a survey that looks at surgical care; the ECHO, which measures care with behavioral health services; a dental survey; an American Indian Survey; Home Health Care; and then an instrument that looks at outpatient and ambulatory surgery care. I also just want to call attention to the CAHPS Health Plan Survey 5.0. And what you see on the screen now is a brief summary of data from the 2015 National Adult Medicaid Health Plan 5.0 Survey results, and all the composites that reflect what is measured by this instrument. I'm not going to go through all the results, but these are the top-box scores. So our focus today is going to be an overview of the updated CAHPS Ambulatory Care Improvement Guide, and also, I think very importantly, we're going to hear from two Medicaid health plans about how they improved their Health Plan Survey scores. And they will focus on the strategies they used, how they overcame barriers, their results, and again, I think most importantly, what are the key lessons that they learned from these improvement activities. A couple of quick housekeeping comments: If you need help and you don't have any sound from your computer speakers, please join us by phone. Please see on this slide the conference ID number. If you have trouble with your connections or slides not moving, select F5 to...