Enhance your workflow with seamless call center integration
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Keep contracts protected
Enhance your document security and keep contracts safe from unauthorized access with dual-factor authentication options. Ask your recipients to prove their identity before opening a contract to call center integration.
Stay mobile while eSigning
Install the airSlate SignNow app on your iOS or Android device and close deals from anywhere, 24/7. Work with forms and contracts even offline and call center integration later when your internet connection is restored.
Integrate eSignatures into your business apps
Incorporate airSlate SignNow into your business applications to quickly call center integration without switching between windows and tabs. Benefit from airSlate SignNow integrations to save time and effort while eSigning forms in just a few clicks.
Generate fillable forms with smart fields
Update any document with fillable fields, make them required or optional, or add conditions for them to appear. Make sure signers complete your form correctly by assigning roles to fields.
Close deals and get paid promptly
Collect documents from clients and partners in minutes instead of weeks. Ask your signers to call center integration and include a charge request field to your sample to automatically collect payments during the contract signing.
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Your step-by-step guide — call center integration
Steps to utilize call center integration in airSlate SignNow
- Open your web browser and navigate to the airSlate SignNow landing page.
- Register for a free trial or log into your existing account.
- Select and upload the document that requires a signature or needs to be sent for signing.
- To facilitate future use, convert your document into a reusable template.
- Access your document to make necessary edits; this includes adding fillable fields or inserting relevant information.
- Complete your document by signing it and designating signature fields for recipients.
- Click on 'Continue' to finalize settings and dispatch the eSignature request.
By leveraging airSlate SignNow, businesses can expect a significant return on investment due to its rich feature set tailored for small-to-mid-sized businesses. It is not only easy to use but also scalable, ensuring that it adapts to your growing needs.
Enjoy clear and transparent pricing without any hidden fees, complemented by exceptional 24/7 support available for all paid plans. Start streamlining your document processes today!
How it works
Create your account
Upload and prepare documents
Integrate with your call center
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FAQs
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What call center software integrates with Salesforce?
Aircall. Aircall is a cloud phone system that integrates directly with Salesforce. It allows making calls, logging notes, and accessing history from the CRM without switching tabs. Ideal for large teams needing speed, control, and real-time analytics. -
What does Computer Telephony Integration do?
What is Computer Telephony Integration (CTI)? Computer telephony integration (CTI) means linking a call center's telephone systems to their business applications, typically so that their business software can have more control over call management. -
What is computer telephony integration in call center?
What is Computer Telephony Integration (CTI)? Computer telephony integration (CTI) means linking a call center's telephone systems to their business applications, typically so that their business software can have more control over call management. -
What CRM do call centers use?
13 Best Call Center CRM Software Call center CRM softwareStarting price (Monthly)Free trial Freshdesk $15/user/month Free plan for up to 10 users HubSpot $15/seat/month Demo available Pipedrive $14/seat/month Yes LiveAgent $9/agent/month 7 or 30 days9 more rows • May 2, 2025 -
Which of the following are benefits of Computer Telephony Integration?
CTI benefits Companies employing CTI enjoy benefits like: Improved customer experience: CTI lets agents quickly access customer information, leading to more personalized and efficient interactions. By automating tasks and reducing wait times, CTI helps businesses deliver superior customer service. -
What is the difference between CTI and IVR?
What is the difference between CTI and IVR? Computer telephony integration (CTI) enables support agents to take phone calls from their computers. Interactive voice response (IVR) is a feature included in CTI that automatically answers incoming calls and offers options for the next steps via a menu. -
What is the 80/20 rule in a call center?
The 80/20 rule is used as a benchmark in call center operations, meaning 80% of calls are answered within 20 seconds. While effective, this metric doesn't account for customer satisfaction ratings, wait times, and call abandonment rates. -
What is the full meaning of CTI?
CTI is the abbreviation for the technical term Computer Telephony Integration. It refers to a communications solution that, with the assistance of computer software, allows functions of the phone system to be used in conjunction with information stored in the computer system, such as phone numbers.
What active users are saying — call center integration
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Frequently asked questions
What is call center integration in the context of airSlate SignNow?
Call center integration refers to the ability of airSlate SignNow to streamline document signing processes within call center operations. This means that agents can easily send, track, and manage eSignatures directly during calls, enhancing efficiency and customer satisfaction.
How does airSlate SignNow improve the efficiency of call center integration?
airSlate SignNow improves call center integration by automating the document workflow, allowing agents to focus more on customer interaction. With intuitive tools, agents can quickly generate and send documents for eSignature while on calls, reducing turnaround times and minimizing errors.
What features are included in the call center integration of airSlate SignNow?
The call center integration of airSlate SignNow includes real-time document tracking, customizable templates, and multi-party signing capabilities. These features equip agents with the tools needed to enhance their productivity while ensuring a seamless experience for customers.
Is there additional pricing for call center integration with airSlate SignNow?
No, call center integration is included in the standard pricing plans of airSlate SignNow. The platform is designed to provide an affordable solution for businesses, ensuring that features like call center integration are accessible without additional costs.
Can airSlate SignNow integrate with other call center software?
Yes, airSlate SignNow offers compatibility with various call center software through its API and built-in integrations. This ensures that businesses can implement call center integration seamlessly within their existing systems for enhanced functionality.
What benefits does call center integration offer for customer service teams?
Call center integration streamlines the document signing process, leading to quicker resolutions for customer inquiries. It empowers customer service teams to manage contracts or agreements efficiently during calls, ultimately driving higher satisfaction and retention rates.
Is training provided for using call center integration with airSlate SignNow?
Yes, airSlate SignNow provides comprehensive training resources and support for users, including those implementing call center integration. This ensures that agents are well-equipped to utilize the platform effectively, maximizing its benefits in call center operations.
How secure is the call center integration feature in airSlate SignNow?
The call center integration feature of airSlate SignNow adheres to the highest security standards, ensuring safe document handling and eSignature processes. All transactions are encrypted, providing protection for sensitive customer data during call center operations.