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FAQs
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How expensive is ManageEngine?
Pricing On-PremisesCloud Device Range (with 1 technician) Annual Annual 25 Free Free 50 $495 $645 100 $945 $119515 more rows -
What is the use of ManageEngine ServiceDesk Plus?
ManageEngine automates ticket management for the IT help desk and the end user. Users can raise their tickets through emails, websites, and calls. The queries or user concerns are automatically converted into tickets, which are then assigned to the IT professionals based on their expertise and availability. -
What is the purpose of ManageEngine?
ManageEngine serves as a robust solution that manages your on-premises and cloud-based workflow efficiently. Most IT help desk service providers use ManageEngine to make their agents' lives easier while providing top-notch service to the end user. -
What is ServiceDesk used for?
A service desk empowers support teams to provide exceptional technical service to customers, employees, suppliers, partners, and more. With a service desk IT solution, your teams can track, manage, update, and respond to service requests from one place to deliver a fast, helpful, and personalized support experience. -
How much does ServiceDesk Plus cost?
The Standard plan is priced at $120 per user, the Professional plan at $248 per user, and the Enterprise plan at $598 per user. The On-Premise plans offer the same features as their Cloud-based counterparts but provide more control and customization options. -
How much does service desk cost per user?
In the United States, the average cost to outsource help desk services is between $80.00 and $150.00 per month per user. That means if a company has 100 employees who need help desk support, it could cost them anywhere from $8,000 to $15,000 per month. -
How much is ServiceDesk Plus?
ManageEngine ServiceDesk Plus also offers managed service with a perpetual license. The Professional plan costs $1,445, and the Enterprise plan costs $2,545. The price depends on the number of technicians and managed nodes. For 200 technicians and 1,000 nodes, the Enterprise plan can go up to $43,195. -
What does ServiceDesk Plus do?
ServiceDesk Plus helps businesses across various industries and domains build and deploy custom service management practices to deliver a better service experience for their end users.
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Frequently asked questions
What is ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus is a comprehensive IT service management software designed to help businesses manage their IT assets, incidents, and service requests efficiently. It provides a user-friendly interface, enabling teams to resolve issues faster and improve overall productivity. Leveraging ManageEngine ServiceDesk Plus can lead to streamlined operations and enhanced user satisfaction.
What are the key features of ManageEngine ServiceDesk Plus?
Key features of ManageEngine ServiceDesk Plus include incident management, service request management, asset management, and a knowledge base. The platform also offers self-service options and SLA management, allowing organizations to optimize their IT support processes. Understanding these features can help businesses maximize their IT service delivery.
How does ManageEngine ServiceDesk Plus benefit my business?
ManageEngine ServiceDesk Plus boosts operational efficiency by automating IT processes and providing actionable insights through analytics. This leads to reduced downtime and improved response times for IT support teams. Ultimately, it enhances customer satisfaction by ensuring timely resolution of service requests.
Is ManageEngine ServiceDesk Plus affordable for small businesses?
Yes, ManageEngine ServiceDesk Plus offers competitive pricing structures that cater to businesses of all sizes, including small businesses. It provides various licensing options, allowing smaller organizations to choose a plan that fits their budget and needs. This makes it an accessible solution for IT management without compromising on features.
What integrations are available with ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus integrates seamlessly with a wide range of third-party applications, including popular tools like Slack, Microsoft Teams, and G Suite. These integrations enhance the overall functionality of the software and help streamline workflows across various departments. Utilizing these integrations can help your team stay connected and productive.
How easy is it to implement ManageEngine ServiceDesk Plus?
Implementing ManageEngine ServiceDesk Plus is designed to be straightforward, with detailed documentation and customer support available to assist you throughout the process. The intuitive user interface allows for quick onboarding and minimal disruption to your existing IT operations. This ensures that your team can start benefiting from the software in no time.
Can ManageEngine ServiceDesk Plus be customized to fit my needs?
Yes, ManageEngine ServiceDesk Plus offers extensive customization options, allowing organizations to tailor the software to meet their specific requirements. You can modify workflows, forms, and dashboards, ensuring that the system aligns with your business processes. Customized settings can significantly enhance user experience and efficiency.
Does ManageEngine ServiceDesk Plus provide support and training?
Absolutely, ManageEngine ServiceDesk Plus provides various support options, including tutorials, community forums, and technical support. Additionally, training sessions and webinars are available to help your team become proficient in using the software. This support ensures that you can fully leverage the capabilities of ManageEngine ServiceDesk Plus.