MFA and SSO
Support for SAML-based SSO and multi-factor authentication to centralize identity controls, reduce credential sprawl, and enforce consistent access policies across CRM and eSignature services.
Organizations integrating eSignatures into CRM workflows need clear visibility into both cost and security controls. Comparing signNow and Insightly helps identify which platform offers the right balance of compliance features, user authentication, and predictable pricing for a given regulatory environment.
IT administrators assess integration points, API rate limits, authentication methods, and encryption practices to ensure the chosen eSignature solution fits existing infrastructure and security policies across CRM and document repositories.
Compliance managers review vendor attestations, audit logging capabilities, data residency options, and contractual commitments for HIPAA, FERPA, and ESIGN/UETA compliance to verify legal defensibility of signed records.
Support for SAML-based SSO and multi-factor authentication to centralize identity controls, reduce credential sprawl, and enforce consistent access policies across CRM and eSignature services.
Granular admin and user roles that permit separation of duties, limit template creation, and restrict sensitive field visibility for lower-risk users.
Use of AES-256 for stored data and TLS 1.2 or higher for data in transit, with clear documentation of key management practices and encryption scope.
Provision of a Business Associate Agreement for organizations handling protected health information to meet HIPAA contractual requirements.
Detailed, exportable logs that capture signer identity verification steps, IP addresses, and document lifecycle events for compliance and legal support.
OAuth 2.0 support, token scoping, and rate limits to protect programmatic access and integration points with CRMs and other systems.
Native or API-based CRM integration that automates document creation and attaches signed documents back to contact or opportunity records, reducing manual steps and potential data exposure from ad hoc transfers.
Ability to send the same document to many recipients while tracking individual audit trails and delivery status, useful for mass agreements without sacrificing per-recipient security or logging.
Reusable document templates with predefined fields and roles that reduce setup errors, ensure consistent data capture, and support controlled access to sensitive fields within CRM workflows.
Comprehensive event history showing timestamps, IP addresses, and authentication methods for each signer to support legal defensibility and internal compliance reviews.
| Setting Name | Configuration |
|---|---|
| Authentication Method | SSO with MFA |
| Reminder Frequency | 48 hours |
| Retention Policy | 7 years |
| Audit Log Export | Daily export |
| API Rate Limit | Per vendor caps |
Ensure client devices and browsers meet platform requirements to preserve secure signing flows and prevent compatibility issues when integrating eSignatures into CRM workflows.
Regularly update browsers and mobile apps, enforce secure network connections, and maintain integration certificates so CRM-originated signing remains stable and protected across user devices.
A midsize clinic needed secure, auditable eSignatures for PHI forms and preferred a solution with HIPAA support and strong authentication
Resulting in fewer privacy incidents and faster patient onboarding while keeping signing costs predictable.
A university sought an integrated eSignature experience through its CRM for consent and administrative forms while preserving student privacy
Resulting in clearer evidence of consent decisions and streamlined administrative workflows with manageable licensing expense.
| Security Criterion | signNow (Recommended) | Insightly | Paper-Based |
|---|---|---|---|
| Encryption in transit | |||
| Audit trail completeness | Detailed | Limited | Manual only |
| BAA available | N/A | ||
| Remote identity options | Advanced | Basic | Manual verification |
7 years typical for contracts
Follow state and HIPAA rules
Daily encrypted backups
Regular exports for audit
Tested restore procedures
| Plan / Metric | signNow (Recommended) | Insightly | DocuSign | Adobe Sign | HelloSign |
|---|---|---|---|---|---|
| Entry-level monthly price | Starts around $8 per user per month, billed annually | CRM plans include limited eSignature capabilities or require add-ons | Entry-level plans often start near $10 per month | Adobe bundles eSignature with Creative Cloud enterprise pricing | HelloSign entry tier around $15 monthly for individuals |
| Business tier security features | Includes AES-256 storage, TLS, and SSO options | Security features vary by CRM tier and may need third-party integration | Business tiers include advanced authentication and compliance options | Enterprise tiers include SSO and advanced controls | Business plans include basic SSO and audit logs |
| API access and limits | API available with business plans; developer support and token-based OAuth included | API access typically via CRM platform or higher tiers | Robust APIs and SDKs with enterprise support | Comprehensive APIs with enterprise support and SLAs | API access available with business subscriptions |
| BAA and regulated use | BAA available as contract addendum for healthcare use | CRM vendor may not provide BAA for eSignature directly | DocuSign offers HIPAA support and BAA options | Adobe Sign can be configured for HIPAA with appropriate agreements | HelloSign offers HIPAA-ready configurations on enterprise plans |
| Enterprise add-ons and costs | Add-ons for advanced admin controls and higher API volumes at additional cost | CRM customization may increase total spend | Enterprise packages include advanced security and support at premium pricing | Enterprise packages include identity and governance add-ons | Enterprise pricing includes priority support and security features |