Audit Trail
Comprehensive, tamper-evident audit records capture signer IPs, timestamps, and action history to meet documentation needs in clinical and regulatory processes.
ESIGN and UETA support the legal validity of electronic signatures in the United States; choose a solution that documents intent, consent, and intent-to-sign while providing auditable records.
Responsible for configuring study templates and approval workflows, coordinating site onboarding, and ensuring signed consent records meet audit and monitoring requirements across clinical sites. Works with IT to enforce access controls and retention policies.
Maintains compliance with applicable regulations, reviews retention schedules, and verifies that signed documents include necessary metadata and audit trails for submissions and inspections, coordinating remedial measures if issues are identified.
Comprehensive, tamper-evident audit records capture signer IPs, timestamps, and action history to meet documentation needs in clinical and regulatory processes.
Availability of Business Associate Agreement and controls to support protected health information handling within eSignature workflows for covered entities and partners.
Reusable, pre-approved templates reduce preparation time and ensure consistent data capture for consent forms, purchase orders, and regulatory filings.
Send identical documents to many recipients with individualized tracking to speed large-scale enrollments or mass vendor acknowledgements.
Programmatic access to send documents, retrieve signed PDFs, and trigger downstream processes for integration with LIMS, clinical platforms, and CRMs.
Native or connector-based links to Google Workspace, Dropbox, CRM systems, and document repositories to centralize records and minimize manual uploads.
Native add-ons or connectors allow sending and signing directly from Google Docs and Drive while preserving a signed PDF in the source folder for recordkeeping and audit.
Automatic archiving of executed documents into cloud storage with metadata tagging enables centralized retention and easier retrieval for compliance reviews.
Link signed documents and status back to CRM records to maintain a complete customer or study participant history and automate downstream processes.
Create locked templates with required fields, preset routing, and approval checks to ensure consistent data capture across sites and studies.
| Feature | Configuration |
|---|---|
| Reminder Frequency for Signers (default) | Automated reminder every 48 hours until signed |
| Sequential or Parallel Signing Order | Choose sequential routing for approvals, parallel for simultaneous signing |
| Bulk Send Limit per Batch | Configure limit to meet license allowances and throughput |
| API Rate Limit and Throttling | Set integration quota consistent with vendor SLA |
| Template Retention and Versioning Policy | Retain previous template versions for audit purposes |
Use signNow and Insightly on common desktop and mobile platforms; ensure browser and OS versions meet vendor minimums and support secure connections.
For regulated environments confirm device management policies, enforce device encryption and passcodes, and verify that any mobile use meets your institution’s security and retention requirements before deploying.
A research site needs digital informed consent for study participants, maintaining versioned consent templates and signatures
Leading to faster enrollment timelines and clearer regulatory evidence.
A procurement team manages recurring supplier contracts across multiple sites with standardized templates
Resulting in lower procurement cycle times and improved supplier accountability.
| Feature | signNow (Recommended) | Insightly |
|---|---|---|
| Built-in eSignature | ||
| HIPAA BAA | Available | Not available |
| Native CRM functionality | ||
| REST API Access |
Retain clinical and regulatory documents based on study type and jurisdictional requirements
Daily backups of signed artifacts and metadata with encrypted storage
Define RTO and RPO targets for document availability
Cold storage for long-term retention with secure access controls
Controlled deletion following retention schedules and legal holds
| Plan / Feature | signNow (Recommended) | Insightly | Billing Model | Typical Target | eSignature Included | |
|---|---|---|---|---|---|---|
| Entry-level offering | Business plan focused on eSignature workflows | Plus CRM plan for basic CRM | Per-user subscription | Small teams and startups | Yes | Requires integration |
| Mid-tier offering | Business Premium or advanced signing features | Professional CRM tier with expanded CRM features | Per-user subscription | Growing teams needing CRM | Yes | Requires integration |
| Enterprise offering | Enterprise with advanced security and SSO | Enterprise CRM with advanced CRM controls | Custom enterprise contract | Large enterprises and regulated orgs | Yes | CRM-native, eSign via connectors |
| HIPAA-ready option | Available with BAA and administrative controls | No advertised BAA or HIPAA program | Custom contract or addendum | Healthcare and clinical research | Yes | No |
| API and integration access | Included in paid plans with documented REST API | API available in higher CRM tiers | Subscription tiers and optional add-ons | Developers and system integrators | Yes | Yes |