Créez Une Proposition De Projet CRM Gagnante Pour L'hôtellerie En Toute Simplicité

Crm project proposal for Hospitality

personalized deliver and delight your guests with hospitality CRM a CRM solution designed for your hospitality business based on Microsoft Dynamics 365 platform hospitality CRM offers six predefined modules dedicated data model with intelligent guest identification and a central guest profile full omni-channel reservation center support event based personalized marketing campaigns for before during and after your guests stay full support for b2b sales processes loyalty program support advanced reporting and analytics [Music] use hospitality CRM to deliver a truly special and personalized experience at every step of your guests journey travel inspiration decision priest a communication personalized check-in upon arrival personalized offering during the stay departure activities loyalty and customer care after your guests leaves begin building your relationship with your guests from the very beginning make an impact with full omni-channel support and engage your guests using their preferred channel of communication use chat pot for example the chat bot is there to help your guests find the right offer answer additional questions and direct them to the final step if the conversation gets too complex a human agent takes over the entire process is tracked in Dynamics 365 to ensure the agent continues the conversation without disruptions leverage the data you have on your guests before they arrive at your property deliver personalized and relevant messages you already have all the information you need to make an arrival personal offer additional services to your guests and make them feel welcome and special [Music] regardless of the channel your guest views get ready to respond within seconds with hospitality CRM you can easily identify the next best offer based on your guests preferences and interests your guests are the most reliable source of information take advantage of every opportunity to capture their preferences consents and opinions with all the information in one place it's easy to stay in touch customer care and loyalty activities will keep your guests memories alive focus on making your guests happy happy guests are the best promoters of your business and will more likely return [Music] hospitality CRM create meaningful relationships and exceed your guests expectations at every touch point on their journey [Music]