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Fill and Sign the Statement of Work What it is and How to Write One Form

Fill and Sign the Statement of Work What it is and How to Write One Form

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Contract Manufacturing Statement of Work Page 1 of 17 Contract Manufacturing Statement of Work Program Statement of Work for XYZ Company I.Overall Program Understanding of Business being OutsourcedA. Introduction; B. Program Understanding; C. Program Overview; D. Scope of Program; E. Objective; F. Program and/or Service Description; G. Geographic Coverage; H. Service Bundle; I. Sales Channel; J. Target Customers; H. Marketing and Advertising; I. Process Overview; Contract Manufacturing Statement of Work Page 2 of 17 J. Service Model; K. High Level Process Description; L. Terms; M. Estimated Volumes; N. Contracts and Escalations; O. Business Management; P. Management Structure; Q. Project Implementation; R. Day to Day Program Management; S. Communications; II. Financial ManagementA. Financial Overview; B. Financial Management; C. Acceptable Payment Methods; Contract Manufacturing Statement of Work Page 3 of 17 D. Credit Card Transactions; E. Bank Order and Check Transactions; F. Purchase order Transactions; G. Acceptable Currencies; H. Over and Short; I. Refunds and Returns ; J. Banking Relationship; K. Cash Remittance; L. Bank Account for Remittances; M. Foreign Exchange Rates; N. Accounts Receivable; O. Background Information; Contract Manufacturing Statement of Work Page 4 of 17P. Operational Requirements; Q. Establishing Initial Lines of Credit; R. Periodically Reviewing Existing Accounts; S. Invoicing Customers; T. Payments Received on Account; U. Collection of Accounts and Bad Debt; V. Issuance of Monthly Account Statements; W. Reports; X. Taxes; Y. North American Tax Requirements; Z. Reporting; AA. Tax Exemption; BB. International Tax Requirements; Contract Manufacturing Statement of Work Page 5 of 17 CC. Financial Reporting; DD. Customized Customer Reporting; EE. Revenue Reporting; FF. Returns Reporting; GG. Expenses Reporting; HH. Miscellaneous Financial; II. Auditing; JJ. Inventory; KK. Invoicing; III. Handoff ManagementA. Handoff Management Introduction; B. Physical Handoffs; C. Documentation Control; Contract Manufacturing Statement of Work Page 6 of 17D. Print Files; E. Masters; F. Artwork Hand-off; G. Labels; H. Configuration Management; I. BOM1 Uploads and Updates; J. Customer Provided Information; K. BOM Discrepancies; L. Product Descriptions; M. BOM Changes; N. Product Level Screening; O. Release to Manufacturing; P. Files Management; 1 Bill of Material Contract Manufacturing Statement of Work Page 7 of 17 IV. Front End OperationsA. Introduction; B. Product List and Availability; C. Customer Database of Products; D. Product List Management; E. Marketing Collateral Publication; F. Front-End Operations and Response Center Management Introduction; G. General Requirements; H. Languages; I. Hours of Operation; J. Fulfillment Locations; K. Customer Handoff and Reporting Management; L. Communication Material; M. Training; Contract Manufacturing Statement of Work Page 8 of 17N. Customer Service and Inbound Requests; O. Manage Customer Inquiries; P. Inquiry Log; 1.Call Length: Average call length for inbound inquiry calls 2.Calls to Order Q. Product Information; R. Content of Product; S. Product List; T. Product Availability; U. Prices Points and Pricing Management; V. Account Maintenance; W. Address Changes; X. Shipping and Delivery Inquiries; Y. Billing and Account Inquiries; Z. Amend Orders; Contract Manufacturing Statement of Work Page 9 of 17 1.Refunding Orders2.Canceling Orders 3.Exchanging OrdersAA. Customer Service and Outbound Telemarketing; BB. Order Management; CC. Order Receipt and Arrival Information; DD. Order Types; EE. Order Form and Order Form Maintenance; FF. Validation; GG. Escalation Process; HH. Entry ; 1.Information Collected2.CapabilitiesII. Determine Pricing; JJ. Export Compliance; Contract Manufacturing Statement of Work Page 10 of 17KK. Order Status and Tracking; 1.Order Confirmation2.Order ProcessesingLL. File Transfer Requirements (To Customer and to other Suppliers); MM. Campaign Management; NN. Process Payment; OO. General Information and Payment Methods Required; PP. Validate Payment; QQ. Process Payment and Accounts Receivable Function; RR. Verify Amount Received with Amount Due; SS. Process Payment; V.Background OperationsA. Introduction Forecasting and Inventory Management; B. Forecasting and Inventory Ordering; C. Forecasting and Inventory Management; Contract Manufacturing Statement of Work Page 11 of 17 D. Forecasting; E. Responsibility; F. Customer Responsibility; G. Initial Forecast; H. Ongoing Forecasts; I. Forecast Changes; J. End of Lifecycle Forecasting; K. Inventory; L. Handling Procedures; M. Risk; N. Finished Goods Stocking Levels; O. Stocking and Sourcing Rules; P. Service Levels; Contract Manufacturing Statement of Work Page 12 of 17 Q. Components Stocking Levels; R. Customer Supplied Components; S. Second Tier Suppliers; T. Inventory Allocations; U. Inventory Reports for Customer; V. Life Cycle Management; W. Customer Obsolescence Process; X. Liability for Product Life Cycle; Y. Obsolescence; Z. Scheduling; AA.MRP22 Material requirements planning (MRP) is a production planning and inventory control system used to manage manufacturing processes. Most MRP systems are software-based, while it is possible to conduct MRP by hand as well. An MRP system is intended to simultaneously meet three objectives:Ensure materials are available for production and products are available for delivery to customers.Maintain the lowest possible material and product levels in store.Plan manufacturing activities, delivery schedules and purchasing activities. Contract Manufacturing Statement of Work Page 13 of 17BB. Forecasts; CC. Procurement; DD. Subcontracted Supplier Approval; EE. Supplier Management; FF. Manufacturing Process; GG. List whatever type of Manufacturing you are doing here; HH. Quality Specifications; II. Assembly; JJ. Quality Specifications; KK. Packaging; LL. Customer Required Packing; MM. Customer Required Packaging; NN. General Information; Contract Manufacturing Statement of Work Page 14 of 17OO. Order Expediting; PP. Pick, Pack and Ship QQ. Shipping Methods; RR. Packing Slips; SS. Returns; TT. Receiving, Storage, and Handling; UU. Returns Types; WW. Return Authorization; XX. Replacement Authorization; YY. Financial Transactions; ZZ. International Distribution and Trade Requirements; AAA. Exporter of Record; BBB. Exporter Identification Number; CCC. Importer of Record; Contract Manufacturing Statement of Work Page 15 of 17 DDD. Customs Valuation; EEE. Customs Declaration Information; FFF. Compliance with U.S. Export Laws and Regulations; GGG. Restricted or Embargoed Countries; HHH. Prohibited Customers; III. Diversion and Proliferation Screening; JJJ. Anti-Boycott Screening; KKK. Contact Trade Services; LLL. State Department Certification Program; MMM. Customer Requirements; VI.Key Customer InterfacesA. Introduction; B. Handoff Management Interfaces; Contract Manufacturing Statement of Work Page 16 of 17C. Front-end Operations Interfaces; D. From Customer to Customer; E. Regular Product; F. Campaigns; G. Validation; H. From Customer to Customer; I. Collection and Reporting Interfaces; J. Money Remittances Financial Reports; K. Operations Reports; L. Marketing Reports; VII.AttachmentsA. Organization Chart; B. Example Reports; C. Attachment Metrics and Service Levels; D. Attachment Product Specifications; Contract Manufacturing Statement of Work Page 17 of 17 E. Attachment Customer List; F. Attachment Order Form Requirements; G. Attachment System Requirements; H. Attachment Process Flows; I. Attachment Pricing;

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