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FAQs
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Should small teams use MS Dynamics?
If those small teams have plans of expanding and have already charted their growth path, then yes, use MS Dynamics or other CRM to achieve that goal.Using a CRM in a small organization isn’t very popular, as many of these businesses have little to spare for software licenses and the full cost of a CRM project. Many small organizations stick to the basic CRM tools, that is, a spreadsheet, an email, virtual drives, and even customer cards. All these things are way cheaper than a CRM implementation.These tools, however, are insufficient for optimizing data and elevating customer relationships and experiences. These tools, being separate, don’t integrate data or work in sync. Maximizing each tool takes effort from users, and robs them, too, of precious time that could have been spent interacting with customers.This is the problem that a CRM software addresses. With its various functions, a CRM can help sales, marketing and service reps become more efficient and focus more on the customer.Many feel that CRM are only for big businesses, but small businesses can also benefit from a CRM. Once your company hits a certain size, say a hundred employees, it’s time to consider buying a CRM. Something like MS Dynamics 365, which is highly scalable and has both on-premise and cloud-based solutions, is a good choice.MS Dynamics 365 has all the necessary features for managing customer interactions. It’s got relationship insight, integration with Outlook, and workflow enhancement tools. You can also customize your Dynamics 365 with add-ins for CRM-telephony connection, survey reports, and document signing.There are Microsoft partners that specialize in Dynamics CRM implementation for small organizations. Anyone that needs help with that or would like to consult more about this can check out AppSource to view the list of MS recognized partners.
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What are the early warning signs that your CRM implementation is failing?
Since rolling out a CRM to a new org is something that requires a lot of time and resources, it’s an undertaking that really needs to be prepared for. There are cases where it’s too late and you have to start troubleshooting where to nip the implementation and start backtracking. Here are some tell-tale signs of a doomed CRM implementation:Only a few people are worried about the CRM implementation not going well If you are one of the people tasked to spearhead the CRM implementation and the “worry” lies flatly on your shoulders and only a handful other people, it’s likely that your implementation is heading to the dumps. Why? If the goals were clarified at the beginning of the implementation, all stakeholders would feel the urgency and importance of having the CRM rolled out and adopted. But, alas, it seems like no one else cares.It’s taking time for IT to get you up to speed with the requirements One of the most common reasons for a failed implementation is when IT and the team owning the implementation is not on the same page. Implementtng a new system that cuts across different departments will fail if the IT implications are not sorted out.Increase in stakeholders’ complaints that data is dirty or they’re confused with the new system Oops, here’s another one. Many companies roll out CRM without cleaning up the data before migrating it to the new system. This causes a lot of headache—from deal flow for sales to attribution for marketing, increasing reports of data complaints is a symptom that something is really going sour.These are just some of the symptoms of a failed CRM implementation. It’s best to arrest these issues as they emerge and decide the next best step. It’s important for the IT department to be on the same page with the rest of the org and CRM implementation is just one of those undertakings that highlight that.Check out this ebook we’ve put together to see if you’ve been overlooking some aspects of IT that directly impact your bottom line: IT’s Underappreciated Influence on the Sales Process.Hope this helps!
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I am strong in the demo/closing phase of my sales process but weak in the appointment setting phase. What has helped others impr
Get to a point where you no longer have to set our own demos by hiring SDR or an assistant. If you can't do that in the foreseeable future try to increase the amount of referrals you get and genuine inbound interest. Those 2 sources of leads tend to have shorter sales cycles and go through first phases of the sales cycle relatively quickly so that you can get to the point you are strong in fast.Other thing you can do is improving your game in first stages. Simple process you can perform on yourself: map every action (especially the little things) you need to do during the sales cycle based on your previous sales cycles. Get rid of as many of them as you can and try to automate as much of those you can't get rid of you can so that you can get quicker through phases you seem not be the best at. Last thing: look at touch points with your clients during your sales cycle and think how can you make them as friction less as you can. Couple of hacks which helped me to optimise my sales cycle are:CRM - pipedrive (although we'll propably migrate to salesforce sometime soon)Inserting my skype ID into the footer of my e-mailCalendly which eased up setting meetingsImplementing an easier, faster and cheaper payment system Implementing a faster deal signing process
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Is CRM software really increasing sales?
The guarantee that CRM implementation is the only sure shot path to increased sales is something no one ever promised. What a customer relationship management software really does is that it makes it easier to handle your whole sales process. This goes for any business, irrespective of the size of your sales team. But if you think of CRM systems only as a way to add efficiency or improve customer service, you’re missing a big part of the point.According to Brent Leary, founder and managing partner at CRM Essentials, CRM systems can help you increase your sales numbers. The idea is for businesses to boost their sales using CRM software and turn prospects into customers.The amount of effort, planning, strategizing and execution put in to source, nurture and convert leads is directly proportional to the financial outcome. A CRM just helps you along the way by automating a large number of processes that would otherwise require extra time and effort.Listed below are some of the ways a CRM can help you better manage your sales process:1. Share Information Across Your Sales Team2. Keep Track of Your Sales Process3. Keep Your Sales Manager in the Know4. Better Allocate Your Sales Resources5. Let Members of Your Team Know Where They Stand6. Make it Easy to Share Sales Materials and Other Documents7. Simplify Reporting Requirements8. Enable Collaboration9. Use for Partner Selling10. Create “Web to Lead” Systems11. Keep Track of Important Contacts12. Keep Up With Notifications and Reminders13. Use GPS on CRM Apps to Connect in Person Hope it helps!
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What is the best CRM that integrates with Outlook?
Hello,I can recommend eWay-CRM. It’s fits your description perfectly, offers a lot of features and space for customization, while still being affordable (see last year’s list of Top 20 Most Affordable CRMs by Capterra).I happen to be their Consultant and therefore know pretty much everything about it, so don't hesitate to ask questions.It would be a very long answer if I tried to explain the whole product, so I will only pick a few pieces of information.There are a lot of great things about eWay, hovewer, my absolute favorite is the HUB.It allows you to find all communications in one place, sorted chronologically. It’s like a customer relationship timeline. Emails, phone calls, meeting minutes, tasks, calendar events, invoices—everything you need to know in order to get familiar with the client in two seconds.HUB is not just about the customer. It’s everywhere. Open a project to get to the project HUB. There you will find everything about the particular project.Open a dialog of your team member. HUB is there too. There you will find the work timeline of the particular employee.Interested in everything that was done within your organization? Have a look at the company HUB.Another highlight is that we pay a lot of attention toward GDPR and the current version of our product is fully GDPR compliant. Very important if you have any European clients.Our customers also like using eWay-CRM Mobile, which we keep upgrading and improving. Read about one of the updates HERE. What I personally like about our mobile app - you can record voice messages which transfer into text immediately. Comes in handy on the go.Most importantly: eWay-CRM is embedded into Outlook and offers a bunch of modules, such as Contacts, Projects, Deals and more. You really can turn Microsoft Outlook into a great CRM tool.Anyway, why don't you download the FREE TRIAL and see it yourself!
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What is the best CRM for a startup/ business?
It all depends on your current needs and situation.So instead of recommending a single CRM software, I'd rather share my 4-point criteria in choosing the CRM that suits well with your needs:Ease-of-useEven with excellent features, a CRM will be useless if it is complicated and hard to use. Believe me, your employees won't use it. Look for the one that is easy to use and the one that you can roll out quicker.Remote accessAs a new startup, there will be situations that you must go off-site or mobile. That's the reason why it is important that you pick the CRM that can be accessed remotely. This also ensures that your data is updated all the time.Software integrationMost likely, you are already using another software or a different set of tools. In choosing a CRM, take this into consideration. You want a CRM that can integrate seamlessly with your existing technology.Multichannel customer supportWhen your CRM encounter issues, you can't only rely on your IT team. It is important that you choose a CRM provider that offers multichannel customer support. Today, phone, email, and live chat as customer service channels is a must.To ensure the success of your CRM implementation as a new startup, you would want to promote the use of your CRM every day. You would also want to make it easier for your employees by automating some CRM tasks. And one way to do this is by using a CTI like Tenfold.Tenfold is an intelligent assistant tool that integrates CRMs with phone systems. Tenfold's features are perfect for CRM implementation.Features like automatic call logging that eliminates useless clicks, click-to-dial that converts all phone numbers into clickable hyperlinks, a floating UI (screen pop) that automatically associates a CRM record with a call, and a call analytics dashboard that provides real-time and historical data.With a software like Tenfold, your employees will not only learn to use the CRM quicker, they will also be more efficient and effective in their daily tasks.
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How does the Salesforce system work?
Salesforce is a cloud-based Customer Relationship Management (CRM) platform. In terms of market share, it is the #1 CRM platform today across the globe. Salesforce says that more than 150,000 companies are using their technology. Several industries use Salesforce which includes the retail, manufacturing, finance, and hospitality industries.As an advanced CRM, Salesforce manages the relationships of companies to their prospects or customers. Salesforce enhances these relationships by helping companies in their sales, marketing, and support processes. Think of Salesforce as a storage of relevant customer data. This pieces of information are then used by businesses to provide a personalized and efficient service to their customers.Salesforce has a Customer Success Platform made up of different apps and products such as:Sales CloudMarketing CloudService CloudCommunity CloudAnalytics CloudApp CloudData CloudIoTSalesforce has a multitenant architecture. This means that every Salesforce customer, regardless of company size and type of purchase, has the same platform and system. Multitenancy also means that they don't need to worry about downtime and upgrades. Salesforce rolls out three (3) free updates a year to every customer simultaneously and seamlessly.A lot of companies choose Salesforce because it is customizable and scalable. Salesforce has its own app store, which is the AppExchage. If your business wants to extend Salesforce's functionality, you can find third-party apps in the AppExchange. Every app that businesses need like CTI tools that connect phone systems with Salesforce or email automation solutions for their marketing campaigns can be found in the AppExchange.It is somewhat impossible to explain in words how Salesforce really works and what it can do for your business. What I recommend is for you to sign-up for their free trial. See for yourself what benefits can your business get by implementing this reliable piece of technology.
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Is it easy to implement Salesforce?
SFDC is so broad, I can safely say one could spend their entire career learning, modeling and signNowing themselves for various aspects of the platform. There's just basic SFDC (Salesforce.com) and then there are other areas; Service Cloud, Sales Cloud, Heroku, Data.com, etc.The best advice I would give before even attempting to do anything "real" is to do the following;1. Sign up for a developer account (it's free - forever)2. Go through the http://wiki.developerforce.com/p... - examples by examples. It's basically all there - The problem I find is that people with software developer experience try to "beat into submission" their current experience to the SFDC platform.That, IMHO why SFDC is seen as "hard to learn" - it's not that it's hard. it's just hard to mentally ditch your previous experience (or at least tweak the heck out of it).Some For-instances - *. The APEX language, even though it's "java-like" is simply not Java.*. The Visualforce language, although "HTML-like" is simply not HTML or javascript. Further, the architecture of how it works is completely different from how thing work in typical web server environments.*. SOQL/SOSL Data queries are not SQL. The typical scenario is, many companies that have big expensive development staffs that try to just "pick up" SFDC, run into huge problems. Usually involving large licensing fees (upwards of $65/month/user to $250/month) and some completely befuddled developers....And then in come the consultants - billing out at about $250/hour (and up)Soon companies can be hemorrhaging money. SFDC has a lot of advantages - multi-tenant architecture, guaranteed availability, mobile apps, APIs, great, friendly user interface, internationalization, JSON/RESTful interfaces, lots of extensibility, a great user community.... and lots more. BUT- Learning the SFDC platform is infrastructure programming, pure and simple, with a lot of "clicks-not-code" activity.I've found it hard to convince java programmers, for instance, that (s)he can implement a workflow and/or Validation rule to do what they need to do, rather than sling a bunch of lines of code into a trigger or anonymous APEX to have things done.To learn Salesforce, throw your java/SQL/HTML (well most of your HTML) experience away, and just make it through the workbooks in the link I provided above.... THEN - determine if it's for you.There are so many specific tricks to learning how to build a really robust SFDC implementation, that it can seem daunting at first.... however, it's absolutely amazing to me how many people simply have not gone through the workbooks.... It's usually my first question: "have your developers gone through the Force.com workbook?"
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Frequently asked questions
How do i add an electronic signature to a word document?
When a client enters information (such as a password) into the online form on , the information is encrypted so the client cannot see it. An authorized representative for the client, called a "Doe Representative," must enter the information into the "Signature" field to complete the signature.
How do you know an electronic signature is real?
That you have the signature of an actual person that signed it.
And, of course, I do. Because that's the thing about an electronic signature. If you can't prove with something else that you were the actual person who actually signed it or that your physical signature is there, it becomes a fraud. That is, unless you could get a court to sign off on it, where the court would basically rule this electronic signature is a real signature, even if the electronic signature looks real to you. You can't be sure.
It's like the difference between a hologram and a hologram. It doesn't matter who put it there. They don't have to show a real hand to make it work. So, if you sign an electronic signature, if that person can't provide proof that the signature is theirs, it becomes fake. It becomes fraud.
So, in the case of electronic signatures, and there's an entire case that's been pending in the court for about ten years about, what to do about them, the judge actually said there was enough evidence in that case, which is sort of an interesting precedent for a lot of these kinds of cases. If you can show a court that an electronic signature can be faked, you could get a court ruling to allow you to make a copy of that signature and prove that the signature is fake. So that would solve that particular problem. It's not a complete fix by any stretch of the imagination, but it would solve that particular issue. So that would really solve one of the two problems, because then you could us...
When trying to esign a document i get error(273)?
I used esign to generate the file and when saving the file it created a new file "" on the directory I had saved it to. When I try to save it to this directory it shows an error, but when saving to some other directory its ok.
How can I change the color of the error page(272)?
The color of the error page is specified in the error file. You can edit this file manually by removing the first line and typing what color you want in its place. If that doesn't work try copying the file to a .pdf and changing the color of the errors in its .png file as well.
I have tried to save the page to my pdf and it is not working, what should I do?
You need to make sure your printer has the right color. You can find out by searching for your printer model number on your computer or by using a search engine like google. When printing, use a different color for the page. It is not a problem if you need to color the entire document because it is not a real document, but the page you are printing it on has to have a different color.
I have tried to save the page to my pdf and it is not working, what should I do?
You need to make sure your printer has the right color. You can find out by searching for your printer model number on your computer or by using a search engine like google. When printing, use a different color for the page. It is not a problem if you need to color the entire document because it is not a real document, but the page you are printing it on has to have a different...
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