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good afternoon everybody since morning we've been hearing a lot about digitizing everything and I want to start with the same topic telling you that when you say digitizing you mean digitizing the customers experience this is sizing the front end you probably also are aware you are listening to a lot of my colleagues you're talking about upgrading your legacy systems which for example help to process our bank loan faster then it is doing today I also heard some speaker talk about bank branches not going to expand as fast as the digital but not getting away not you won't be able to do away with it report says that an average customer of a bank visits a bank branch 24 times in a year in India violets in the Western world he does it almost half of that so whether you like it or not the bank branch the physical ATM and that physical infrastructure as a bank you will have to carry it they will still be in rural India the need for physical interface because the one product that the bank sells is trust and to establish that trust to keep that trust the physical meeting place is essential also what is essential is the bank branch will look different from a tell account experience to one where it becomes advisory so you will move from the relationship which is just an exchange of money to being an adviser to his financial well-being but when you are digitizing what are you doing for the backend branches what are you doing to change the experience that the customer gets when he visits a branch 20 years back when you visited a branch your token system was manual and today there is a display but the complete process is pretty much the same so my proposition is to delve a little more on how the role of your branch is changing how it's moving from being the main star to being a supporting actor how your role is changing at the branch some branches are becoming kiosks some branches are becoming only asset branches some branches are becoming investment advisory lounges so in bigger metros the branches are getting bigger and they are not just a bank but a lounge to meet a marketplace Wireless in some other places it may be a convenience only asset branch when that is happening the banks from the bank branch transformation is essential it means revamping the branch channel it means adapting a different customer approach it means creating a data strategy which considers that branch and an ATM as an asset so bringing that physical asset also into your data strategy it means moving from maintaining those physical assets to creating it as to treating it as a data and all of that means you have to invest in some technology so I am here to tell you what that technology is that is I or II internet of everything every asset that you have physical asset that you have as a bank needs to be brought on the internet and as classified it in three categories your physical infrastructure your non core banking processes at the backend to support that infrastructure and how it can affect your engagement with your people which is your customers as well you employees if we look at some of the physical infrastructure each Bank branch each ATM has an energy system it has an automation system it has air conditioning system is a security system it has a video system it has signage --is it has mission-critical equipment like UPS and battery it has diesel generators and today the way you treat it is that this infrastructure is to be maintained these are not treated as data systems the processes to support maintaining these are also pretty much the same since last 20 years so if you look at how you keep tab of your physical assets if you look at how you treat vendors and their maintenance if you look at how you do a project as in setting up a new branch if you look at how you pay your electricity bills and your telephone bills at the branch level if you look at how you look at security from an compliance and an audit point of view it has pretty much remained the same but how about if you connect all of these on a ioe gateway and treat all of this not as infrastructure but as data points and what can that do to change the user experience what about if you have if you move from maintenance mode to data mode what what about if your people as in customers and employees can be delivered higher productivity higher comfort higher wellness higher safety and higher sustainability goals if you give this thought a chance there is a chance to deliver outcomes some of which can be tactical some of which can be strategic and some of it can be transformational let's look at some use cases what could be a tactical outcome of this kind of a thought process if you look at air conditioners let me give you an example of let's say a good-sized bank having three thousand four thousand bank branches ten thousand ATMs or even five thousand ATMs has an annual energy spend of 200 to 250 crores fifty percent of that cost is coming from just air conditioning cost let me tell you that if you Iowa those air conditioners there is a potential to deliver more productive work environment to deliver higher comfort while also having higher efficiency and saving energy cost also reducing your carbon burn that could be a tactical measure because it would have an immediate ROI it would have an ROI which is less than six months it would bring all data of all cane all air conditioners to you you would manage the maintenance of those air conditioners in an entirely different way because you know that performance life a strategic goal could be extending the ioe connections to all infrastructure which means today and we have talked with a lot of banks a lot of battery and UPS which is mission-critical is installed but the batteries never charged but no one knows a lot of diesel generators are installed but they are not in use and their monthly claim of diesel costs is not matching with how they are actually being used a lot of sinuses don't work or they don't start and stop at the same time and it actually means something to the customer because your sinuses are a marketing method a lot of video for example is just recorded as dumb video but in your only asset branches the same video can tell you a lot about the customers experience when he went to that branch how much time did he spend there was it convenient was it not convenient you have a two-way communication method in a ATM or only a set branch when needed when the customer needs to speak to someone now you don't have a human interface there all of this can be very easily achieved by bringing all these subsystems into a common IOA gateway a transformational measure could be if you stretch your thoughts and this is the last thought I want to leave you with I want to see the thought which says your customer trust you with money what else can he start trusting you for can he trust you for example as a partner which is more responsible towards the society towards the environment can you as an organization can you as a bank look at yourselves as starting to practice what is called as triple bottom-line the three P's being profit people and planet so can you generate not just economic profit from your banking activity but also ensure positive social impact and positive environment impact and some of it you are doing under your CSR but as compliance not as a way of business so if you digitize your branches by a ioe gateway if you bring all your physical infrastructure which you are not going to do away with on the internet you can make your back-end operations lean you can reduce your cost you can reduce your environmental impact and that's the thought I want to leave you it we have a booth here there is this AC control which is a ioe end-to-end developed in India patent global patent holding product funded by government and make in India and I think India is at the forefront of these kind of technologies which there are companies like us several other player colleagues are here who are committed to ensure that banks in India have the best experience converting into digital wholeheartedly thank you