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think about all the applications that exist within your environment they start with a constituent interaction point a citizen applying for a benefits program a business registering for a building permit or a soldier enlisting initial application information is collected internal processing happens supporting documents are included everything is reviewed and there may be some correspondence between the applicant and the government agency before and approve or deny decision is made along the way many bottlenecks and challenges can arise first governments face the unique challenge of interacting with six generations of constituents each with different interaction expectations and comfort level with technology internal processing poses the second challenge and those struggles might include connecting with constituents doing more with the same resources personnel utilization legacy technology and connecting various systems of record let's look at two examples grace is 67 years old living off retirement savings but needs government assistance she doesn't have a home computer grace starts her application by filling out a paper document she takes it to a local field office where a worker scans in her application and supporting documents but is told that she is missing one supporting document grace goes home and mails the missing document to the office once her application is reviewed and approved grace receives a letter in the mail notifying her of her approval so she can file it away in her file cabinet at home now let's look at John he's 33 years old John grew up with technology and is tied to a smartphone 24/7 he needs to apply for professional license John starts his application online using his home laptop after he submits his application he receives an email on his phone letting him know that it has been received but it's missing a proof of identification supporting document from the email John clicks the link that allows him to take a photo of his license using his phone and hit submit once John's application is reviewed he receives a text message notifying him of his approval and license number these are just two examples of the many applications you may review on a daily weekly or monthly basis imagine that you could work with one vendor offering a suite of solutions customized to meet your needs to solve both your external constituent facing and internal processing challenges enhance citizen engagement improve internal processing reduce operational challenges without having to overhaul your existing systems see what's possible with Lexmark enterprise software