Boost Sales for Sport Organisations with Our eSigning Solution

How to create outlook signature

hey guys it's Andy Elliott in this video I'm going to show you how to take an inbound call inbound an inbound coach means somebody is calling the dealership and I'm going to show you how to be different than anybody else in the world crush it and kill it check it out all right guys so here we go so this is going to be a video about how to take an inbound call by the way outbound calls calling an internet lead okay taking inbound calls those are a part of the business you must be very very good at if you're going to dominate it especially try to ever earn half a million a year selling okay a lot of people stand they live and they die by the gate outside okay I'm out look look you can stand out there all you want but this internet World up here it's dropping down leads into the internet apartment and it's dropping in phone calls coming into the store and if you're really good at this all those people standing outside they can be your door greeter bringing people inside to see you because you're good on the phone okay so I'm going to show you how to take an inbound call now number one I want you to just do me a favor take a piece of paper like this draw a line across it right now everybody grab something to write with come on man you guys know if you train to me I'm Gonna Make You great okay and I'm going to bring good value to you today it's going to change your life draw a line across it okay and when you're drawing the line across it I want you to write at the beginning open and then at the end I want you to write close like I'm opening the call and then I'm going to close it at the end okay so at the open part I want you to put great greeting what is a great greeting mean that means this I'm going to compliment someone I'm gonna say something nice even before they get a chance to tell me what they need I want you to listen to what I just said to you I'm going to compliment them or say something nice to them I'm going to compliment their day before I even let them tell me what they need so you say Andy give me an example of that so the phone rings ring ring ready here's Andy hey guys what's going on it's Andy a lot of you leave comments tell me that you need help do me a favor I'm going to tell you the best way to get a hold of me shoot me a text message right now 918-210-0254-918-210-0254 I'll help you with whatever you need I got you back for life let's get back to the video hope you're having the best day of your life this is Andy ABC Ford how can I help you today there you go hope you're having the best day of your life this is Andy ABC Ford how can I help you today that's a great greeting now some of you may say oh man I don't like saying all that stuff you're right you hate people you just keep staying small for the rest of us hope you have the best day of your life abc4 how can I help you today man think about if somebody answer the phone with you that way you'd be like dude I like this guy or man I like her she's really nice isn't that the whole purpose to get people to like you on the phone so they'll trust you to come in okay hint hint great greeting now once I say hope you have the best day of your life this is Andy how can I help you today they say Andy I was calling to get some information on that 2018 F-150 now what do they do they tell me what they need what are we going to do next we're not going to say got the stock number like a dummy we're gonna say hey no problem who do I have the pleasure of speaking with write that down hope you have the best day of your life this is Andy how can I help you today client says this is what I need you're going to say no problem who do I have the pleasure of speaking with today the guy says my name's Tom Tom it's a pleasure to speak to you hey by the way Tom write this down by the way and say their name Tom I just reset my computer write this down I just reset my let me give you two things to say here I just reset my computer it's going to take me about 30 seconds and then I'm going to get you all the information you need by the way where you calling from today or you're going to say hey Tom I'm just pulling up my computer it's going to take me about 30 seconds and then I'm going to get you all the information you need write this down by the way where are you calling from today we're going to roll out so I'm training you so now I'm going to move fast I'm going to kind of roll through this ring ring hope you have the best day you like this is Andy how can I help you today hey Andy I was calling to get some information on that 2018 F-150 hey no problem who do I have the pleasure of speaking with today my name is Tom hey Tom it's awesome meeting you by the way Tom I just reset my computer it's going to take me about 30 seconds and I'm going to get you all the information I need by the way where are you calling from today Tom just like that now what am I doing write this down remember I said that line you got to open right you got your great greeting you got pleasure to get your name right who are the pleasure of speaking with and then you wrote I just reset my computer or I just pulled my computer up it's going to take me 30 seconds now stop right there I want you to write why did I say I just reset my computer why did I say I just pulled up my computer and then I'm going to get them all the information they need by the way where are you calling from today write this down creating the gap we are going to create interest a relationship and a connection with you and that client see because I'm going to explain something to you the customer's job is to call get the information as fast as possible and get the hell off the phone okay and that ain't coming in your job is to answer the phone build a relationship slow down the cell and ensure that they come in on an appointment you feel me for those of you out there right now that love this go ahead and comment below and say hey Andy love the training appreciate you guys okay now that's called creating the Gap now I want you to write down two three or four questions that we will ask when we say hey I just reset my computer hey I just pulled out my computer it's going to take me 30 seconds and I'm going to get you all the information you need okay by the way question number one by the way where are you calling from today and they're going to say where they're calling from say oh no ways we do a lot of business there that's awesome I got family there you're going to start a relationship your goal is to get them talking about themselves we want them talking why when they talk to you they feel more comfortable now you guys make a connection you feel me by the way where are you calling from today number two have you had the chance to drive one of these yet write that down hey hey Tom you got the chance to drive one of these yet no I haven't oh man you're gonna love it hey if you have a chance to drive these yet yeah I have cool man how many of you drove I drove free what the Tom you drove three of these trucks and you ain't bought one yet was nobody making you a good deal what's going on man nah man nobody can get me approved oh and I don't know what's going on or no man nobody will give me enough for my trade Tom man forget those people dude you know what we're actually known in the industry for giving the most for people's trades right now we're giving 20 to 30 more than most car dealerships you're going to love us see now I know what's going on by the way where are you calling from today okay number two what is it have you had the chance to drive one of these yet number three by the way is this vehicle going to be for you is there going to be somebody else driving it and then number four hey Tom are you going to be replacing anything we love trade-ins here Tom don't tease me don't tease me Tom what do you got Tom's got to trade in once he's done and he gives me all that information do I have a connection with him you bet your butt I do now what am I going to do I'm going to say hey Tom I want to let you know my computer's back up and then what am I going to do 30 second power cell or I'm going to say hey Tom just want to let you know I actually pulled up that truck on my website we still got it Tom and then going to a 30 second power cell you feel me now what is a 30 second power cell what is that a 30 second power cell is where literally we are going to put the sizzle on the steak you want me to show you what that looks like hey Tom by the way where are you calling from today oh man that's awesome cool have you had a chance to drive one of these yet by the way Tom is this truck going to be for you okay awesome man and then by the way Tom are you going to be replacing anything don't tease me the good time Tom we love trade-ins man tell me what you got and he tells me about it I say hey Tom just want to let you know my computer came back up man I've got this truck listen Tom ready for 30 second power cell Tom one to ten this truck's an 11 Tom it's an 11 1 to 10 it's an 11. Tom even though this truck's pre-owned it's gonna be like brand new for you and your family also Tom literally if you were here and I covered the odometer I made you guess how many miles are on this truck even though it's got 30 000 miles on it you would guess it had zero miles on it it's that nice Tom I'm looking out the window right now this 2018 model sitting next to a 2022 literally it's so nice it looks like a freaking 2022 model Tom I know this I want you to come in and touch it feel it smell it and in the immature decision but you're gonna love this truck it's one in a trillion Tom can you make it in right now or it after work be best what's is going to be best I just rolled straight through an entire phone call okay listen to me I want you to write something down the person that knows their inventory the best makes the most money I need you to understand some rules about answering an inbound phone call rule number one don't ever put anybody on hold I hate being put on hold and so do you so stop putting people on hold you know why you're putting people on hold because you're unprepared you don't walk your inventory in the morning you don't go to trade row you don't go to the service drive you don't go to the lot you don't check things out you literally roll in to work with your hair not fixed and you rush up to your office and you jump into your seat and you start taking phone calls unprepared and wasting the dealership's money stop it you're wasting your time and you're not growing yourself know your inventory okay I don't need to put anybody On Hold by the way can I ask do you have the stock number I guess but I would know myself because I know everything because I'm a freaking professional I know I know my industry I know my job my job is to ensure that I know my job better than anybody else in the world that's your job too okay so I need you to know that like when you answer the phone be an expert be the trusted advisor be a pro don't be an amateur and then by the way let's go to that 30 second power cell let's go back to the end of the phone call here 30 second power cell basically sell the sizzle on the stake drive it home I want them to say dang man because you're about to ask them to come in right I want to be like dang So when you say hey Tom by the way right when can you make it in right now or after work be best that's the close don't say this hey Tom what would be best can you come in at 3 45 or 4 15 work best dude everybody says that it's so freaking outdated please stop saying 3 30 or 4 15. please stop saying 6 30 or 7 15. it sounds stupid I know I know someone taught you that don't say it say can you make it in right now or would after work be best and then they'll say I I can make it right now cool man hey by the way what are you pulling up hey let's cover something real quick because I'm gonna I'm gonna cover this on the end of this video and it's going to help you make more money when I set the appointment and they're coming in and Tom says hey Andy I'm Gonna Make You down right now what am I going to do all right Tom we'll see you soon no say hey Tom no problem by the way Tom when I hang up I'm going to text you the address to the store just hit Maps boom it's going to take you straight to me number two Tom I'm gonna take a picture of me so I can send it to you so when you get here when you ask for Andy you know what I look like I put a name with the face okay can't wait to meet you and number three what color of car are you going to be pulling up in Tom so when you're here in 35 minutes I know it's you when you pull up that's doing a good job okay so I want you to think about a couple things did we have a great intro yeah did we get their name yeah how many times did I use Tom's name over and over and over and over again probably 10 15 times what do I keep saying Tom well I don't keep saying this person's name because every time you say somebody's names their ears perk up because if you sound like you know each other now do you guys want to have a relationship or no relationship I want a relationship I want to have a connection with my clients do you want them to hang up the phone and call the next dealership or do you want them to hang up the phone and head your way all that will decide on how you answer the phone so guys if you listen to this video right now and this has helped you how much did this video cost you absolutely nothing cost you nothing it was free f-r-e-e you know what that means that means that I want you to study it I want you to practice it but I want you to go to another level how are you going to go to another level it's really simple you're going to have to study and you're going to have to have a training system to study and train on I've created a process in a system on how to teach sales people to earn a half a million a year I call it project 500. it's the world's number one training system and I would love to show it to you okay if you're wanting to earn a half a million a year and you're currently not I want you to send me a text message my direct cell phone number is 918-210-0254 write that down right now 918-210-0254 okay and I want you to text me hey Andy my name is Tom I'm interested in making a half a million a year tell me about project 500. I'll reach out and talk to you by the way can I ask you a question did I bring value to your life in this last video that brings value to your life in the video you just watched it I bring value to you do you feel like you'll be better if you study this well here's what I'll tell you this is nothing we're not even scratching the surface on the stuff that I'm going to teach you inside of project 500. I love you guys I got your back for Life shoot me a text message I'm going to make you the best in the industry let's kill it thank you hey guys I just want to tell you the true one percenters you made it till the end of the video do me a favor share it with the friend that wants to go to another level make sure you like the video comment below so I know who you are set your notifications and then subscribe to the channel we got daily sales training videos dropping I'll see you soon thank you [Music]