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Customer service and management in legal agreements
Customer service and management in legal agreements
Experience the benefits of using airSlate SignNow for customer service and management in legal agreements. Simplify your workflows, increase efficiency, and impress your clients with our easy-to-use platform.
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FAQs online signature
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What classifies customer service?
Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service includes actions such as offering product suggestions, troubleshooting issues and complaints, or responding to general questions.
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What is a customer service agreement?
A Customer Service Agreement covers the rates that customers must agree to pay and the rules they need to follow in order to use your services, as well as what services they are agreeing to pay for and how either party can terminate the contract. It typically includes the following information: The services you offer.
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What is the legal definition of customer service?
The term "customer service" encompasses a variety of techniques used by businesses to ensure the satisfaction of a customer, from friendly and attentive staff to prompt response when confronted with product defects.
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What qualifies as customer service?
Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions and may also be responsible for creating documentation for self-service support.
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What is the agreement between customer and service provider?
What is a Service Agreement? A written Service Agreement is a contract that defines the terms and conditions of a working arrangement between a contractor and their client. This type of contract outlines a service that a contractor provides to a client in exchange for compensation.
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What is a service management agreement?
A service management agreement (SMA) is a tool for monitoring and managing the impact of IT in an organization. It helps businesses measure the effectiveness of IT architecture and services.
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What is a good definition of customer service?
Customer service is the support you offer your customers, from the moment they first contact your business to the months and years afterward. Providing good customer service means being a reliable partner to your customers, going beyond helping them troubleshoot, use, and make informed decisions about your product.
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What is the official definition of customer service?
Customer service refers to support and assistance given before, during and after customers purchase a product or service. It includes a wide range of activities such as: Answering questions and finding solutions. Resolving complaints. Interacting with customers.
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[Music] a contract is a legally binding agreement between two or more parties it is not enough to state that a contract is an agreement it is important to point out that a contract is illegally binding agreement this is because all contracts are agreements but not all Agreements are contracts it is illegally binding aspect of an agreement which makes it a contract in English law so what do I mean by legally binding I mean that if an agreement is legally binding if one party fails to do what they promise to do Under the agreement the other party has the right to ask the court to enforce that promise whereas with a non-legally binding agreement just an ordinary agreement because it is not a contract in English law if one party fails to do what they promise to do we don't have a right to ask the court to enforce that agreement let's have a look at two examples of agreements one will be a non-legally binding agreement and one will be illegally binding agreement or contract in English law and hopefully this will help us to understand exactly what the difference is between the two so in scenario a we meet Laura and Robert had been on well for quite some time and as Laura is such a wonderful friend she decided that she would make an offer to Robert and the author said oh Robert I will clean your flat for four weeks I will come to clean your flat every Friday for the next four weeks Robert agreed he said oh thank you Laura thank you so much you're very kind Laura started going to clean his flat immediately and she went for three weeks on the third week she began to feel a bit frustrated with Robert because Robert was quite messy and Laura decided she wouldn't go back to clean his flat on the following week so the fourth week she didn't go back to clean his flat now remember these two had an agreement but now that Laura is not cleaning Robert's flat anymore does Robert have a right to go to the court to ask the court to get Laura to clean his flat was there agreement legally binding no this is a non-legally binding agreement there are certain elements missing from this agreement which make it a non-legally binding agreement it is not a legally binding agreement or contract in English law let's turn to scenario B in scenario B we meet Jane and Mark Jane and Mark had recently got married and they found themselves a nice little home with a big problem the big problem was their kitchen their kitchen was unusable they needed a brand new one and they only had 3 000 pounds to get this work done they searched and searched and searched most of the people they found said they would do the work for between five thousand and ten thousand pounds eventually they found someone called Keith and Keith ran a company called Keith's kitchens Keith said if you would pay me three thousand pounds in advance I will get this kitchen done for you he said normally I would charge about five thousand to six thousand pounds to get this type of work done but you're a newlywed couple and I totally understand so I will just charge you three thousand pounds but you need to pay me in advance Jaden Mark paid Keith three thousand pounds to get the work done Keith turned up and worked for 10 days straight but on the 11th day he did not turn up he called Jane and Mark and he told them that his back was in a state and that he would need to be off from work for a week they waited for seven days and after seven days Keith did not turn up to work again so they decided to call him and Keith said I'm really sorry but I'm in hospital and I'm not going to be able to work for the next six months but I do have someone who can come and do the work for you and his name is Rory he'll be with you tomorrow and Rory did turn up Rory turned up the following day and he worked the whole day but he complained the whole day he said the work was far more than Keith had told him and he wasn't sure if he was going to come back after that and Rory didn't turn up after that after three days of waiting and not seeing Rory nor Keith nor Herring from Keith Jane and Mark decided to call Keith but when they called Keith they realized his phone had been disconnected they were unable to get through to Keith if Jane and Mark were to turn to the law to get their money back or to get the job done would they be able to do so do they have a legally binding agreement with Keith's kitchens yes they do there are particular elements present in the agreement between Jane and Mark and Keith's kitchens which make it illegally binding agreement or Contracting English law those elements are illegally binding offer acceptance consideration and intention to create legal relations later on in the course we will explore exactly what these elements are and how we identify them in English law
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