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moving on AI could soon make fast food even faster young Brands putting automation tools to work at KFC Pizza Hut and Taco Bell locations across the country and it's making an impact in the company's most recent quarter digital sales hit a record accounting for more than 50% of total sales for the first time in Yum's history with us now to discuss all things automation is Joe Park he is Yum Brand's Chief digital and Technology officer Joe it is good to see you and you know Joe it's a perfect time to have you on the show CU we've AI on the brain Joe of course Apple today you had Tim Cook he's talking about Apple's new AI strategy and vision and AI features how Joe let's start there kind of high level how are you integrating Joe AI across your businesses walk us through it yeah first Josh good afternoon thanks for having me excited to be on so at yum we're ingraining technology into all parts of our business you know we want to make sure that we have easy experiences for our customers our team members while driving profitable growth for yum and our franchisees you know to your question you know for us as we think about yum we're building and buying technologies that make things easy in terms of experiences easy operations and easy insights in AI is the perfect technology to do that for us one of our favorite examples of seeing AI at work is in our Pizza Hut business we have this platform called dragon tail it's a proprietary piece of technology that really helps our team members make pizza and you think about from the preparing stage to the baking stage to uh delivery to a customer AI is trying to figure out how to make this job really easy for a team member so that customers get hot and fresh pizza all the time and so there Joe you're talking about how you're kind of implementing it for for maybe managers employees are you also experimenting with it when it comes to the the consumer yeah you know for us we believe in the power of digital to build uh deeper relationships with our customers end to end and that customer journey is so important when you think about one example with drive-thru let's take an example of Taco Bell customers really want to make sure that they have timely acknowledgement at drive-thru they want to make sure that they're understood when they're ordering and there's friendliness so one technology we get really excited about is voice AI we've piloted in five stores at Taco Bell and when we've seen the results we know that team members enjoy the technology uh it feels like they're getting another team member added to just handle the drive-thru and we know that customers when they're asked about it they see parody when it comes to the friendliness the timeliness and being able to be understood by Ai and sometimes Joe you know you find yourself kind of experimenting with new techn technology you can get yourself and you know you can feel some blowback I think about Wendy's and dynamic pricing I'm interested Joe Joe how you kind of manage that and maybe just get your thoughts on Dynamic pricing in general Joe look uh across yum and Our Brands we don't do any Dynamic pricing what we do do is have intelligent pricing where we do use Technologies like AI to come up with the best prices we can offer uh to our customers yam and our brands are known for the Great Value we bring and the delicious food and so when it comes to things like pricing we're confident that as we we partner with our franchisees we can protect the unit economics while continuing to give them the value they they've come to expect and love and one question Joe you know whenever we talk about integrating all this technology AI automation you know the natural question is what is going to Mean Joe uh for the men and women working at at these fast food chains what will it mean Joe is this technology going to displace those folks so firstly at yum we're in the people business team members are at the core of our success and for us a big part of our responsibility is figuring out how to make sure that we can invest our time and energy and giving them easier experiences we talk about easy operations and making such our team members our restaurant general managers can run their restaurants as simply as possible we think that this can help them with order accuracy which doesn't take away jobs it can help them with the speed of service it can certainly help with friendliness one of our favorite examples is with kiosks uh take a look at our KFC business where back in 2022 a quarter of our restaurants had self-service kyos today uh over 50% of our 20,000 KFC restaurants have self-service kiosks and why we love this it's win-win for our team members it frees them up from the fun counter so they can focus on more things across the restaurants to give a better customer experience and for our customers they can customize their hearts out on these self-service kiosks and get what they want and love Joe KFC Taco Bell I'm getting hungry just thinking about it thank you for joining the show today appreciate it sir thank you Josh