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friends welcome to Salesforce in Telugu friends Salesforce hello CRM so we'll discuss about what is CRM in Salesforce so CRM already we discussed CRM is nothing but customer relationship management customer relationship management what CRM will do so CRM is a customer relationship management tool which improves the good relationship between companies and customers so Salesforce law CRM tonight Salesforce CRM companies so how CRM process will works so in CRM process there are multiple stages whenever a new product is launched from the company okay so initially one product is launched just assume yeah I have this phone okay I have this phone and this phone is uh introduced by the or this phone is manufactured by some company example this is a redmi note 9 Pro something is there redmi note 9 okay for this redmi note 9 the companies manufacture the product after manufactured from Second Step onwards CRM will place into the role Ali and a customers the CRM initially it will start with the campaign the first stage is campaign the first stage under the CR block what is campaign campaign is nothing but modes of advertisement campaign is nothing but more soft advertisement what are the modes of advertisement like arranging big hoardings in the airport roads and big banners in the highways and ads and we can find multiple Palm plates or big hoardings in the commercial States malls and giving a advertisement in the newspapers foreign they will simply try to attract the customers advertisement foreign the next step is lead what is the purpose of campaign to attract the customers so how they will attract means they will simply share about these four and specifications price and features so our foreign the person who are interested to buy a product he will become a lead so a productive customer service centers lead so he leads the second stage is lead okay now the third stage now thought step customer whenever the lead purchase a product he will become a customer yesterday next the first stage is the company what will do the company example this is redmi right so example redmi or Apple phone anything any company first of all they will create one account for you foreign Ty what is opportunity opportunity is nothing but whenever they introduce about any new product or any new feature from their company they will share with you all the opportunities foreign the person purchase a product okay same I purchased this product it's not even six months I am facing some issue this display is not working or camera flickering are sorry displaced flickering or battery draining fast enough now what I will do so um we'll contact the customer care foreign the customer care he will go to our account and contact information and he will collect the details and he will verify our products information okay after that what they will do next they will verify about our request so monetization requests at the time what will happen so the seven stages they will register a KS foreign okay so the seventh step is case using a case we can able to inform or complain about our product or issue about our product so my product issues so then the final stage is service so they will do the some troubleshooting if suppose if this troubleshooting even though it's not working means they will replace with new product so while trouble should try the chests are ready still the product is under warranty not a product so the final stage is eight stages solution so this is about a CRM life cycle so I will recall once again first stage is campaign lead customer account contact opportunity case and solution these are the imported stages of CRM life cycle this is the CRM life cycle customers so it will follow the all these stages that's the reason CRM will help us to increase the company sales as well as customer requirements so CRM is which helps the companies as well as customers so CRM customers companies Salesforce and not only Salesforce CRM maintenance so friends my previous videos thank you