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[Music] Jason just before we get started I wanted to let you know that the idea came up with last week was very good and I've given it to Alex to implement so well done and thank you serious that's brilliant you know Jane I found it much more easier to come up with IDs this year probably got a lot to do with all that planning with you which has taken pressure off work and helped creativity plus I'm enjoyin work a lot more I guess this lot to do is the new management thank you yeah so specifically how are you finding your position after the redesign of your job actually a lot better I feel that I'm in control more since I'm able to follow any issues all the way through I get the customers feedback at the end which means it's a lot easier to evaluate how well we went well I welcome any feedback you have about how to improve your position and I also want to tell you that if you feel that we're not using all of your skills let me know and we'll be able to find another challenge for you we can organise training if you need it that'll be great we appreciate that well that's what I'm here for so now to today's performance appraisal it's a lot more structured than the ones we've been doing monthly with a lot more paperwork it'll be fair to say there are no surprises here I'd let you know regularly what you've been doing well and also the areas in which you could improve would you agree absolutely a good example would be when you saw me sorting out that recent issue is the guising accounts and here you said to me afterwards that I don't good job you know frequent feedback on little things like that just really makes a difference that's how an organization succeeds yeah it's people take care of the day-to-day and the manager ensures that their performance is recognized you've lived in your performance a lot since last year and you've done very well to achieve the goals that we set and another thing I wanted to let you know that I appreciate how you've kept me informed how you've let me know both the good and the bad about how we've been doing okay I'll keep doing that as far that goes go it helps that I knew exactly what I was aiming at and that they were challenging so I had to push myself to reach them that's great okay now as you can see next to each category rating I've written the evidence on which I base the rating have a read and if there's anything you don't agree with let me know either now or later actually there is something here in the written communications category he said he haven't seen much to support this what about that report I wrote a couple months ago on improving customer relations women that account for this Oh was that you yeah oh I completely forgotten my apologies I thought that was Alan and back then I really didn't know who was who it was a fabulous report and yes it would change your performance rating my mistake completely but thanks for bringing that to my attention it was a good example of assertive non aggressive communication it's a lot easier to work with people when they're calm and assertive cool I guess so what quo is this have a read of it and we never talk sometime tomorrow if that's all right with you yep fine for me how about tomorrow say 11:00 a.m. would you be in a position to make comments by then sure yep okay I appreciate that Jenn and see you then oh and thanks again for the feedback and the opportunities offering Thank You cheese you