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Hi, I'm Kai from Resume Genius and today we're talking about customer service resumes. When I was applying for customer service jobs, writing my resume was kind of stressful to be honest. I had just graduated, hadn't updated my resume in a long time, didn't know what format to use, and felt really rushed to get it all done. But hey, today I'll be breaking down each step to make a resume for the customer service expert that you are. Stick with me till the end and I'll even throw in a free ready-to-use resume template. Now let's get started! As a customer service rep you bridge the gap between customers and your company. Your daily tasks might involve: solving client questions  explaining product information and managing different accounts For example, one day, you might be guiding an angry customer through the company's return process and another day you're explaining  your refund policies to a confused Grandma over the phone and sometimes you're doing both of those on the same day. For today's video we'll focus on the key points that make your CSR resume stand out. But if you want a more detailed breakdown of each section, check out our series of videos on "How to Get a Job With No Experience." Let's dive into some in-depth examples tailored to a CSR position. For your resume objective, include your relevant years of experience, specific skills related to being a CSR, how you help the company, and what software you're familiar with using. Maybe you're really tech savvy and know how to explain complicated IT issues to your technically challenged dad. "Say cheese". "Cheese". Or maybe, you're familiar with different types of CRM software such as HubSpot, Zendesk, or Salesforce because you've taken a course on them before. You can turn any of that knowledge into  sentences in your resume objective. Let's move on to the juicy part: your work experience. Here is where you'll showcase how you handle challenging situations, built strong customer relationships, and excelled in a team. Let's say you're incredibly compassionate and have a knack of calming down even the grumpiest customer with billing issues. Make those qualities stand out by using numbers or percentages like a high customer satisfaction rating or significant sales growth. And if you're known for lightning-speed responses highlight that too. Now we're on to the education section. Mention your academic background, relevant certifications, or any training that shows your perfect fit for the role. Don't forget to shout out any classes that are directly related to customer service like conflict resolution or certifications on call center management. This shows that your persuasive AND professional when chatting on the phone, so flex those for sure. Finally, we have our skills section where you can mention a concise list of your most relevant technical and  soft skills. Prioritize your technical skills, which show what you CAN do such as your typing abilities, language skills, or being a pro with software that your target company uses. List your soft skills as well and focus on the ones that matter most in customer service. Here's a quick example to help you brainstorm: say two of your friends are having a disagreement you listen to both sides of their stories and give them suggestions to resolve the issue to satisfy each person. This shows you have active listening AND conflict-resolution skills. Time for some Pro tips on writing a customer service resume: 1. You wouldn't speak to each customer the exact same way right? Ideally you listen first and find out how to help them before rambling off solutions. Well, it's the same in this situation! Listen to your future employer by including keywords from the job description that are most critical to the position you're applying for. This shows that you're observant, a good listener, AND it'll also help you get past the applicant tracking system. 2. Got language skills? Being bilingual or multilingual is a superpower in customer service, especially when dealing with people from different countries and cultures. It shows your inclusive and mindful  which goes a long way. 3. Juggling customer chats across phone, email, live chat, and social  media is a must in a customer service position. So if you're pro at multi-channeling then flaunt it! Maybe you've used group chatting platforms like Discord or moderated a Facebook group. These are all relevant ways to show that you can talk to anyone in different environments and settings. 4. Finally, don't cram every single job or task you've ever done into your resume. It's NOT your life story so keep it focused on customer service related experience and skills. If you don't have any related experience then focus on times you've done some public speaking or showed excellent  teamsmanship while playing a group sport. We're done! Check out that free resume template in the description. If you have any questions or any topics you'd like to see us cover, leave them in the comments below. Here's a video on how to write a cover letter as well! Best of luck from the Resume Genius team and we'll see you next time!