Discover the Bookipi App for Supervision that Transforms Your Document Signing Process

Bookipi app for Supervision

welcome to Tam Studios my name is Joseph Ian Romero a technical account manager based out of Manila today's feature review is on supervisor access to voicemail metrics which provide supervisors the ability to retrieve voicemail box details and individual voicemail messages so let's get [Music] started this feature enhances organizational efficiency by allowing supervisors to track key metrics within the organization in line with this update it helps organization to meet certain goals and increase business values by the following enhance tracking and accountability by including metrics such as read voicemail deleted voicemail note written for voicemail along with their time stamps the system provides a comprehensive overview of how voicemails are being handled this level of detail AIDS in accountability and ensures that every action taken on a voicemail is tracked and recorded this improved oversight can lead to better management of communications and more efficient processes ultimately contributing to higher customer satisfaction and Trust improve organizational efficiency the ability to track when voicemails are created modified and the duration of their retention helps in manag managing and prioritizing tasks it also allows for better resource allocation as supervisors can identify patterns and peak times for voicemail interactions streamlining this processes can lead to Time Savings and increase productivity directly impacting the bottom line enhance communication by tracking email notifications related to voicemails the feature ensures that all necessary parties are promptly informed about important updates or actions required this facilitates better internal communication which in turn lead to quicker decision making and response times enhancing the overall operational effectiveness and lastly datadriven decision making the metrics provide a rich set of data that can be analyzed to identify Trends bottlenecks and areas for improvement in the way voicemails are handled insights gained from this data can inform strategic decisions helping to refine processes and improve service quality prior to this update supervisors are not able to see if agents are interacting with their voicemails or not to address this Gap new public apis have been added to Monitor and manage this voicemail attributes which will be discussed in the succeeding slides the get API V2 voicemail users user ID messages it retries a list of voicemail messages for a specific user and and includes the following attributes created date modified date read date note date deleted date and email notification time on the other hand get API V2 voicemail users user ID mailbox access details about a specific user's voicemail box with the following attributes total count unread count deleted count created date modified date newest red date and oldest red date these endpoints support client credentials for authentication it also respects division aware permissions ensuring supervisors can only access mailboxes within their division also supervisor would require the following permissions to get access to view another user within the same division I hope you enjoyed this feature review please reach out with any questions or comments at Tam Studios of genesis.com thank you and I hope to see you in the next video [Music]