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Car service receipt for non-profit organizations

hey guys welcome again to Ivy luck this is lien forgiven Asia so in today's Eli let's talk about how to apply customer service into nonprofit organizations so when you cleaned up nonprofit charitable organization you probably don't think too much about customer service since this kind of organization really don't sell have a product or a type of service for money but think about it a little bit more you realize that they are and as terms varies the service industry in many senses they think about the difference between profit and nonprofit organizations so for-profit company there is a change of a service or a product for money given by the customers for nonprofit organization we don't have that a change of thing so that is the big difference but the importance of customer service is no less even for nonprofit organizations so that's the reason why we are focusing on that one today um let's move to the part to explain a little bit why customer service is important in the nonprofit sector so there are several side here because nonprofit have two different kind of customers those that fund organization be the people who donate and those that receive the benefits from the not product so whether there be the individual or other organizations so on the donation site is absolutely critical that nonprofits operate to make living convenient easy and even enjoyable since they commonly rely on providing the contributor with a day rate and an immediate product or service it's also important to understand what drives those that have to Buhl for example customer wants and expectation since meeting those would be essential for a retirement and attaining the consumer on the flip side are the recipients from nonprofit organizations they are ones at different they want a streamlined convenient and easy process pipeline and receiving help unfortunately many of the nonprofit orders here because of the tendency to increase red tape in application process to protect from fraudulent or inappropriate use of funds and benefits so there's another type of customers of your nonprofit as well as volunteers say what about them and why should we serving them as customers so again the relationship is pronounced transactional in the sense that volunteers generally receive no tangible benefit from getting involved in their organization so for this reason is important to understand their needs and once much as one good with fun profit customer to create an environment and condition where volunteers can be both recruited and retained in the nonprofit volunteer our customers in a way that is not the case in having the profit enterprises let's talk about why Street organizations focus on customer service we should remember this trust is your modeling ancestor is another way to bring your brand out there and make people remember that and be loyal to the organization so the benefits of it is you more trust and enhance the relationship between organization and the supporters and also to spread positive a word-of-mouth about the organization and when you already did that you will be able to raise more funds and how to do that triad in the well effect you can actually surprise have done is my sitting there citation or even set an expectation for them such that for a campaign create unique sympathy and trust so by tapping into the emotional site you can get faith in them which will impact the desire to stay with your organization you can also increase the storytelling skills using email marketing social media outreach and using more creative methods just try to be more engaging and innovative as much as you can now let's move to the primary how you can leverage your internal customer service so a non-profit actually cannot achieve this on the service essent with their attending high levels of efficiency quality of minds internal service provided to say first you will start with the awareness so determine how much is your staff understand the importance of their work on other people lives they're also organized like the riffle game or any other kind of group activities that raise their awareness second thing is need to define customer service as a function and not a department so the employee can actually develop their responsibility in providing answer internal customer service you can have each employee to ask some simple questions such as who are what they need while communication method they prefer and what their frustrations and the third one is to teach them to be good customers so you can motivate your employees to continue providing excellent service to their co-workers if they'd given appropriate feedback and sincere thanks to a job well done now let's move to the part where we discovery about four different ways to improve through our donut experience so the first way is to delight your Donuts into loyalty you can do it by set the organization apart by fighting ways to inspire your donors in a more personalized and targeted way so rather than making each message an article or story about people you need throwing some playful surprises that exceed what don't expect for me whether you we humor into emails are you making a creative video or create a personalized thank you to your donors infusing some fun into your communication strategy can actually create emotional connection that drive deeper engagement with the organization when number two is to empower your staff to be happiness heroes if you're making donors delight a part of your core values make sure your team knows how the imperative address this priority in brainy in key organizational culture and engage encourage your staff to and that effective personalized communication into their work philosophy so gives up the liberty to use the creativity to improve generality whether that through email marketing or volunteer management or fundraising strategies so not only will this keep your Donnelly like top of my throughout your organization but it will also make your team members feel valued and inspired to bring their best to work number three is to be transparent with your dollars so nonprofits can enhanced on a sense of access to their internal processes by prioritizing conspiracies so I'll you clearly informing supporters where donations are going do they understand how their gifts are moving the news towards the organization goes and are they aware of the progress and result of your campaigns so whether is through blog posts new letter or email demonstrate how supporters the nation are being used operate as if your daughters are in the room and make them feel like s they are too so um the fourth way to do it to get data of grievance so being data-driven can effectively manage your relationship with your donors and subtract the Donna trends and interactions and personalize the communication you can know when where how to reach the donors for the best communication strategies so at the end of the day Donna wants to feel valued like any other relationship this is achieved through intentional and personalized communication by reaching out to supporters and delivering breaking from a service the nonprofit's can greatly improve their donor retention apart more importantly the lasting support for Clara don't handle drives by the programs and services the organization pursuing on the ground so happiness isn't just for consumer is forgiver - hey I'm thank you for all your attention - and I hope you enjoy the material um see you guys in the next sharing my