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Case Resolution Form for Civil Rights

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State of Maine Workers' Compensation Board
Limited Release of Medical/Health Care Information

Name:

SSN (last 4 digits): XXX-XX-

Date Birth:

Date of Injury/Illness:

Notice to employer/insurer/employee_representative:

You may only use forms adopted by the State of Maine Workers' Compensation Board for the release of protected medical/health care information to an employer or its insurer. The Board's forms may NOT be altered. Abuses may result in penalties.

Notice to employee:

The employer/insurer contends your health care provider's medical records, regardless of the date of injury, meaning all records relating to the diagnosis, treatment and care, including X-rays, related to the following body part(s) and/or condition(s):

are needed to determine whether your claim for benefits pursuant to the Workers' Compensation Act (Title 39-A) is compensable.

This release authorizes any and all health care providers to release the records, regardless of the date of injury, they have related to the diagnosis, treatment and care, including X-rays, of the body part(s) and/or condition(s) listed above. This release authorizes the release of records dating from until thirty (30) months after the date I sign this form. This release authorizes my health care provider(s) to release records pursuant to a later request after this release is signed through the termination date of this release.

You have 14 days from receipt of this certificate to complete and return it to the employer/insurer. If you do not understand this form, talk with your legal representative. If you do not have a legal representative, a Workers' Compensation Board Claims Resolution Specialist can help you.

Voluntary: I understand I may choose not to complete this form. If I choose not to complete this form, my claim for benefits may be denied.

Limited: I understand this form gives my health care providers permission to release only those health records related to the body part(s) and/or condition(s) listed above. This form does NOT authorize oral communication with or by any health care provider with anyone other than me or my representative.

Redisclosure: I understand the information provided pursuant to this release can be redisclosed for the limited purpose of determining whether my claim for benefits pursuant to the Workers' Compensation Act (Title 39-A) is compensable.

Revocable: I understand I may revoke this authorization at any time in writing, but doing so may result in a loss of, or reduction in, entitlement to workers' compensation benefits. I must revoke my authorization by completing and sending WCB Form 220-R to the recipient listed below. Note: You may not cancel this release with respect to medical records already provided.

This authorization does NOT authorize the release of information regarding testing, treatment or counseling related to: Psychological matters; substance abuse; HIV/Aids and sexually transmitted diseases.

I authorize release of my medical records to:

Address of Recipient:

Format Requested (circle one): Electronically (if available):

Fax to:

Mail to:

I hereby authorize the above named recipient to obtain from my health care provider(s) subject to the terms of this release.

Employee or Authorized Representative Signature

Date:

For purposes of this release, “authorized representative” has the same definition as set forth in 22 M.R.S.A. § 1711-C(1)(A).

The State of Maine provides equal opportunity in employment and programs. Auxiliary aids and services are available to individuals with disabilities upon request. For assistance with this form, contact the ADA Coordinator at the Maine Workers' Compensation Board. Telephone: (888) 801-9087 or TTY Maine Relay 711.
WCB-220 (eff. 9/1/18)

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What the Case Resolution Form for Civil Rights Is

The Case Resolution Form for Civil Rights is a standardized document used to record allegations, investigation findings, agreed remedies, and closing terms in administrative civil‑rights matters. It documents the parties, factual summary, corrective actions, timelines, and signature blocks so agencies, complainants, and respondents have a clear written record of the resolution and any follow‑up obligations.

Why a Clear Case Resolution Form Matters

A professional form creates an auditable record of outcomes, reduces disputes about agreed remedies, and makes enforcement and tracking straightforward for agencies and organizations while supporting legal enforceability under electronic signature laws.

Why a Clear Case Resolution Form Matters

Who Prepares and Reviews This Form

Several roles complete, review, or sign the Case Resolution Form for Civil Rights depending on the setting.

  • Agency Intake Staff — Complete intake fields, assign case number, and route for investigator review.
  • Investigators / Compliance Officers — Summarize findings, propose remedies, and confirm timelines for compliance.
  • Complainants and Respondents — Review and sign to acknowledge the resolution and any monitoring or reporting requirements.

Use role-based routing and clear signer assignments to ensure each required party sees and consents to the final terms before closure.

Core Elements to Include in the Form

A complete Case Resolution Form combines identity data, allegation context, investigative findings, agreed remedies, timelines, and signature evidence so the resolution is actionable and defensible.

Parties

Full legal names and organizational affiliations of complainant(s), respondent(s), and any represented counsel or advocates; include contact details and case number.

Allegation Summary

Concise factual statement of the alleged discriminatory act(s), dates, location, and relevant policy or protected class implicated by the complaint.

Investigation Findings

Summary of evidence reviewed, factual conclusions, and investigator rationale supporting the recommended outcome and any limitations.

Remedies and Actions

Specific corrective actions, deadlines, monitoring steps, monetary remedies if any, and responsible parties for each action item.

Timing

Clear effective date for the resolution, milestone dates for implementation, and dates for follow‑up or reporting obligations.

Signatures

Signature blocks with printed name, title, date, and checkboxes for consent to electronic signature and retention of records.

Required Data Fields at a Glance

Complainant Name: Full legal name required
Respondent Name: Full legal name required
Case Number: Unique agency identifier
Allegation Summary: Brief factual description
Resolution Outcome: Specific remedy text
Effective Date: MM/DD/YYYY format

Step-by-Step: Completing the Form

Follow a consistent sequence to produce a clear, auditable resolution record and reduce rework.

  • 01
    Assign Case Number: Record the official agency case identifier first.
  • 02
    Summarize Allegations: Enter a factual, neutral summary of events and dates.
  • 03
    Record Findings: Add investigator conclusions and evidentiary basis.
  • 04
    Finalize Signatures: Collect signatures with dates and confirm delivery of copies.

Setting Up an Online Completion Workflow

Configure a reproducible digital workflow so every form follows the same review, authentication, and retention steps.

Field Configuration
Upload Method PDF or DOCX; confirm text is selectable
Field Types Use text, date, checkbox, and conditional fields
Authentication Email plus SMS or KBA where required
Return Path Auto‑send final copy to all parties and agency record

Where to File and How the Form Moves

A standard routing pattern ensures accountability and tracks each step from intake to final disposition.

  • Intake Review: Intake team verifies completeness and assigns case owner.
  • Investigation Routing: Investigator receives workfile and records findings in the form.
  • Management Approval: Supervisor reviews findings and approves recommended remedies.
  • Closure Distribution: Final form distributed to all signers and agency archive.

Technical and Platform Considerations

Choose a platform that supports audit trails, common file formats, and required signer authentication methods.

  • File Formats: PDF and DOCX supported
  • Authentication Options: Email, SMS, KBA, and SSO
  • Integrations: CRM and cloud storage connectors

Ensure the platform supports secure storage, exportable audit logs, and any industry compliance (for example HIPAA BAA for protected health information). Platforms like signNow offer integrations with Salesforce, Microsoft 365, NetSuite, Google Workspace, and cloud storage providers to simplify routing and archival.

Typical Timelines to Track for Case Resolution

Track statutory filing windows, agency response targets, and internal implementation deadlines to preserve rights and meet reporting obligations.

Initial Filing Window:

Often 180 days (federal EEOC) or up to 300 days with state law involvement

Agency Acknowledgment:

Acknowledgment typically within 30 days of receipt

Investigation Period:

Investigation often completed within 90–180 days depending on complexity

Remedy Implementation:

Set concrete milestone dates for each corrective action

Final Determination:

Agency closes case and issues written resolution notice

Common Mistakes to Avoid

  • Leaving signature blocks incomplete or undated, which can void agreed terms and complicate enforcement.
  • Using vague remedy language like 'take reasonable steps' instead of listing measurable actions, responsible parties, and dates.
  • Failing to match signer names to ID or records, undermining attribution and legal validity under ESIGN/UETA.
  • Neglecting retention rules or failing to attach supporting documents, which hampers audits and legal review.

Consequences of an Incorrect or Incomplete Form

Loss of Rights: Statute of limitations risk
Administrative Dismissal: Case may be closed without resolution
Enforcement Delay: Remedies may be unenforceable
Sanctions: Potential agency or court sanctions
Privacy Breach: Improper handling risks HIPAA/FERPA issues
Legal Challenge: Signatures or attribution can be disputed

eSignature Vendor Comparison for Case Resolution Forms

Common eSignature vendors vary on price, enterprise features, and compliance. signNow is shown first to compare core criteria relevant to civil‑rights resolution workflows.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial, no credit card Varies by vendor Varies by vendor Varies by vendor Varies by vendor
Bulk Send Yes Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No

Frequently Asked Questions About the Case Resolution Form

Answers to common questions on legal validity, e‑signatures, notarization, corrections, and recordkeeping for this form.


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