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Home Affordable Modification Program Hardship Form

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Home Affordable Modification Program Hardship Affidavit

Borrower Name: Date of Birth:

Co-Borrower Name: Date of Birth:

Property Street Address:

Property City, ST, Zip:

Servicer:

Loan Number:

In order to qualify for ’s (Servicer) offer to enter into an agreement to modify my loan under the federal government’s Home Affordable Modification Program (the Agreement), I/we am/are submitting this form to the Servicer and indicating by my/our checkmarks the one or more events that contribute to my/our difficulty making payments on my/our mortgage loan.

Borrower    Co-Borrower

     — My income has been reduced or lost. For example: unemployment, underemployment, reduced job hours, reduced pay, or a decline in self-employed business earnings. I have provided details below under Explanation.

     — My household financial circumstances have changed. For example: death in family, serious or chronic illness, permanent or short-term disability, increased family responsibilities (adoption or birth of a child, taking care of elderly relatives or other family members). I have provided details below under Explanation.

     — My expenses have increased. For example: monthly mortgage payment has increased or will increase, high medical and health-care costs, uninsured losses (such as those due to fires or natural disasters), unexpectedly high utility bills, increased real property taxes. I have provided details below under Explanation.

     — My cash reserves are insufficient to maintain the payment on my mortgage loan and cover basic living expenses at the same time. Cash reserves include assets such as cash, savings, money market funds, marketable stocks or bonds (excluding retirement accounts). Cash reserves do not include assets that serve as an emergency fund (generally equal to three times my monthly debt payments). I have provided details below under Explanation.

     — My monthly debt payments are excessive, and I am overextended with my creditors. I may have used credit cards, home equity loans or other credit to make my monthly mortgage payments. I have provided details below under Explanation.

     — There are other reasons I/we cannot make our mortgage payments. I have provided details below under Explanation.

Information for Government Monitoring Purposes

The following information is requested by the federal government in order to monitor compliance with federal statutes that prohibit discrimination in housing. You are not required to furnish this information, but are encouraged to do so. The law provides that a lender or servicer may not discriminate either on the basis of this information, or on whether you choose to furnish it. If you furnish the information, please provide both ethnicity and race. For race, you may check more than one designation. If you do not furnish ethnicity, race, or sex, the lender or servicer is required to note the information on the basis of visual observation or surname if you have made this request for a loan modification in person. If you do not wish to furnish the information, please check the box below.

Borrower      Co-Borrower

Ethnicity:
Ethnicity:

Race:
Race:

Sex:
Sex:

To be Completed by Interviewer

Interviewer’s Name (print or type) Name/Address of Interviewer’s Employer

This application was taken by: [ ] Face-to-face interview [ ] Mail [ ] Telephone [ ] Internet

Interviewer’s Signature Date Interviewer’s Phone Number (include area code)

Borrower/Co-Borrower Acknowledgement and Agreement

1. Under penalty of perjury, I/we certify that all of the information in this affidavit is truthful and the event(s) identified above has/have contributed to my/our need to modify the terms of my/our mortgage loan.

2. I/we understand and acknowledge the Servicer may investigate the accuracy of my/our statements, may require me/us to provide supporting documentation, and that knowingly submitting false information may violate Federal law.

3. I/we understand the Servicer will pull a current credit report on all borrowers obligated on the Note.

4. I/we understand that if I/we have intentionally defaulted on my/our existing mortgage, engaged in fraud or misrepresented any fact(s) in connection with this Hardship Affidavit, or if I/we do not provide all of the required documentation, the Servicer may cancel the Agreement and may pursue foreclosure on my/our home.

5. I/we certify that my/our property is owner-occupied and I/we have not received a condemnation notice.

6. I/we certify that I/we am/are willing to commit to credit counseling if it is determined that my/our financial hardship is related to excessive debt.

7. I/we certify that I/we am/are willing to provide all requested documents and to respond to all Servicer communication in a timely manner. I/we understand that time is of the essence.

8. I/we understand that the Servicer will use this information to evaluate my/our eligibility for a loan modification or other workout, but the Servicer is not obligated to offer me/us assistance based solely on the representations in this affidavit.

9. I/we accept and agree to all terms of the Home Affordable Modification Trial Period (Trial Period) Plan which is incorporated herein by reference as if set forth in full.

10. I/we agree that when the Servicer accepts and posts a payment during the Trial Period it will be without prejudice to, and will not be deemed a waiver of, the acceleration of my loan or foreclosure action and related activities and shall not constitute a cure of my default under my loan unless such payments are sufficient to completely cure my entire default under my loan.

11. I/we agree that any prior waiver as to payment of escrow Items in connection with my loan has been revoked.

12. I/we agree to the establishment of an escrow account and the payment of escrow items if an escrow account never existed on my loan.

13. I/we understand that Servicer will collect and record personal information, including, but not limited to, my name, address, telephone number, social security number, credit score, income, payment history, government monitoring information, and information about account balances and activity. I understand and consent to the disclosure of my personal information and the terms of the Trial Period Plan and Modification Agreement by Servicer to (a) the U.S. Department of the Treasury, (b) Fannie Mae and Freddie Mac in connection with their responsibilities under the Homeowner Affordability and Stability Plan; (c) any investor, insurer, guarantor or servicer that owns, insures, guarantees or services my first lien or subordinate lien (if applicable) mortgage loan(s); (d) companies that perform support services for the Home Affordable Modification Program and the Second Lien Modification Program; and (e) any HUD certified housing counselor.

Borrower Signature Date

E-mail Address:

Cell Phone #

Home Phone #

Work Phone #

Social Security #

Co-Borrower Signature Date

E-mail Address:

Cell Phone #

Home Phone #

Work Phone #

Social Security #

Explanation:

Explanation (continued)

Enter text✕

What the Home Affordable Modification Program Hardship Form Is

The Home Affordable Modification Program Hardship Form documents a homeowner's financial hardship and requests a mortgage payment modification under loan servicer hardship or government-sponsored program procedures. It collects borrower identification, loan and property details, income and expense information, and a narrative explaining the hardship. Lenders use the form to assess eligibility, verify financial condition, and determine trial modification terms. The form is administrative, not a final contract; accepted modifications normally proceed to a trial payment plan followed by a permanent modification if conditions are met.

Why the Hardship Form Matters for Borrowers and Servicers

Completing the Home Affordable Modification Program Hardship Form accurately creates a clear record of your situation and enables timely evaluation for payment relief. It helps servicers determine eligibility, preserve foreclosure prevention options, and document income and hardship for audit or compliance reviews.

Why the Hardship Form Matters for Borrowers and Servicers

Who Typically Completes or Reviews the Hardship Form

The form is primarily completed by borrowers but is also used by servicers and housing counselors during modification reviews.

  • Borrowers and co-borrowers who need payment relief and must document income, expenses, and the hardship event.
  • Loan servicer loss-mitigation teams that review eligibility, request supporting documents, and propose trial modification terms.
  • HUD-approved housing counselors or non-profit advisors who prepare, review, or certify the application for accuracy.

Accurate completion supports prompt servicing decisions and reduces the chance of denial or incomplete review.

Step-by-Step: Filling Out the Hardship Form

Complete the form in this order to ensure all verification fields align with supporting documents.

  • 01
    Step 1: Gather loan statements, pay stubs, and ID.
  • 02
    Step 2: Enter borrower and loan information accurately.
  • 03
    Step 3: Provide detailed hardship explanation and dates.
  • 04
    Step 4: Attach documentation and sign the form.

Configuring an Online Hardship Form Workflow

Typical online workflows ensure correct routing, signer authentication, and record retention for the hardship form.

Field Configuration
Document Type PDF form with fillable fields and audit trail enabled
Authentication Email verification plus optional SMS code for higher assurance
Templates Pre-fill borrower and property data from account records
Notifications Automatic alerts to borrower and servicing reviewer upon submission

Where to Send or File the Completed Form

Choose the submission method your servicer specifies. Most accept electronic uploads or secure portal submissions.

  • Servicer Portal: Upload the signed form to your loan servicer's secure loss-mitigation portal
  • Email (Secure): Send only if the servicer accepts encrypted or secure file transfer
  • Mail: Send via certified mail if required or to preserve delivery proof
  • Housing Counselor: Provide to an approved counselor who can submit on your behalf

Digital Signing and eSubmission Requirements

Electronic submission must maintain signer intent, identity attribution, and an auditable record to comply with ESIGN and UETA.

  • File Formats: PDF or DOCX
  • Authentication: Email or SMS code
  • Audit Trail: IP, timestamp, action log

Ensure the platform you use supports secure transport (TLS), tamper-evident storage, and retention for reproducing the signed record if required for audits or dispute resolution.

Key Elements to Include on a Professional Hardship Form

A complete form should capture identity, loan details, financials, hardship facts, required documentation, and signature evidence.

Borrower ID

Full legal name, date of birth, and contact information that match loan servicing records to avoid verification delays.

Loan Details

Servicer name, loan number, and property address so servicers can immediately associate the submission with the correct account.

Income and Expenses

Current gross income, household expenses, and recurring obligations to demonstrate ability to pay under proposed modification.

Hardship Narrative

Concise explanation of the triggering event with dates and documentation showing the change in finances.

Supporting Documents

Pay stubs, benefit notices, bank statements, and any third-party verification required for servicer review.

Signature Evidence

Signed declaration (electronic or handwritten) plus date; record must show intent and attribution per ESIGN/UETA.

Supporting Documents and File Formats to Include

Attach commonly requested documents and save copies in standard, accessible formats to speed review and retention.

Pay Stubs

Recent pay stubs (30–90 days) or employer letter showing income; submit as PDF for consistency and OCR compatibility during review.

Benefit Statements

Social Security, unemployment, or disability award letters with effective dates and amounts; include PDFs or scanned originals.

Bank Statements

Two to three months of statements showing regular deposits and account balances; provide PDF extracts or secure portal exports.

Tax Returns

Most recent filed tax return (Form 1040) when requested; include schedules if they reflect income sources relevant to evaluation.

Essential Data Elements Required on the Form

Social Security Number: SSN or TIN
Income Summary: Gross monthly income
Assets: Liquid asset totals
Mortgage Details: Loan number & servicer
Hardship Date: Event date(s)
Signature: Signed and dated

Common Errors That Slow Processing

  • Incomplete loan number or mismatched borrower name prevents servicers from locating the account and delays review by weeks.
  • Missing supporting documents such as pay stubs or benefits statements often triggers repeated requests and restarts the review clock.
  • Handwritten or illegible entries on scanned forms increase likelihood of data-entry errors and may require resubmission for clarification.
  • Using a P.O. box instead of the property address can prevent accurate determination of property-related eligibility for state programs.

Risks of Providing Incorrect or Misleading Information

Denial Risk: Modification may be denied
Foreclosure: Loss-mitigation options reduced
Legal Liability: Civil penalties possible
Tax Consequences: Forgiven amounts may be taxable
Backup Withholding: Missing TIN triggers 24% withholding
Reputation: Credit report damage possible

Typical Timelines and Processing Expectations

Processing times vary by servicer; the following list describes common timeframes borrowers should expect during a modification review.

Submission Acknowledgement:

Servicer usually acknowledges receipt within 5–10 business days

Initial Review:

Servicer review and documentation request within 30 days

Trial Period Offer:

If eligible, a trial modification may be issued for 90 days

Final Decision:

Permanent modification decision typically within 30–60 days after trial completion

Foreclosure Pause:

Some servicers suspend foreclosure while application is under active review

Key Milestones from Submission to Decision

A sequential view of important stages helps borrowers track progress and prepare required documents.

01

Submit Form

Complete and send with supporting documents to servicer

02

Servicer Acknowledgement

Receipt and initial checklist from the loss-mitigation team

03

Trial Modification

Temporary payment schedule to test affordability

04

Permanent Decision

Final acceptance, denial, or alternate workout offered

Real-World Examples of Using an Electronic Hardship Form

These short examples illustrate practical outcomes when servicers accept electronic submissions and well-documented hardship claims.

Optica Ventures LLC

A property management firm submitted hardship packages electronically to servicers to streamline tenant-owner inquiries.

  • They attached pay stubs and bank statements for verification.
  • As a result, the servicer processed multiple modification applications more quickly and the firm reduced follow-up cycles by consolidating document uploads into a single submission workflow.

Martin Properties

A small landlord assisted residents with hardship applications and used electronic forms to collect signatures remotely.

  • The workflow included consent and identity checks.
  • The approach reduced in-person meetings, produced clear audit trails for each application, and improved the speed of eligibility determinations for residents.

eSignature Vendor Comparison for Hardship Form Workflows

Compare entry pricing and core capabilities across common eSignature providers; signNow is listed first per vendor comparison standards.

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Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
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Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes Yes Yes No No
Envelope Cap No cap 100 envelopes/user/year limit Varies by plan Varies by plan Varies by plan

Frequently Asked Questions About the Hardship Form

Answers to common questions about completing, signing, and submitting the Home Affordable Modification Program Hardship Form.


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