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Services Agreement Dated as of July 1, 1999

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SERVICES AGREEMENT

THIS SERVICES AGREEMENT by and between , a Delaware corporation ("Portola"), and , a Delaware corporation ("Sand Hill"), is dated as of the .

RECITALS

A. Sand Hill is a wholly-owned subsidiary of Portola.

B. Portola is providing and intends to continue to provide certain services defined in Section 2 below (the "Services") in respect of personnel, facilities and equipment to Sand Hill.

C. Sand Hill wishes to receive these Services.

D. The parties have previously agreed to have Sand Hill make payment for the Services in the form of an unsecured Promissory Note.

NOW THEREFORE, in consideration of the mutual covenants contained herein, the parties agree as follows:

AGREEMENT

1. Term. Portola shall provide Services to Sand Hill until the date that the Services heretofore rendered and to be rendered have an aggregate value of Three Million Five Hundred Thousand ($3,500,000). This Agreement shall terminate, and Portola shall no longer be obligated to provide Services, on the earlier of that date or (the "Termination Date"). All Services heretofore or hereafter rendered shall be valued by Portola in its sole discretion, provided such valuations shall not be unreasonable under the circumstances.

2. Services Provided. The Services, as this term is used in this Agreement have consisted and shall consist of the following as well as of other services as the parties may agree in the future:

2.1 Fully serviced office space at Portola's facilities located at , and in San Jose, California, to the extent available and not otherwise used by Portola for other purposes.

2.2 Administration services provided by senior executives of Portola including, without limitation, , , , and .

2.3 General and administrative services such as the following:

(i) Preparation of periodic payroll, payroll tax filings, W-2 preparation and all other services relating to the handling of Sand Hill's payroll.

(ii) General ledger processing and financial statement reconciliation, including preparation of monthly financial statements and other month-end, quarter-end and year-end actions associated with closing the books of Sand Hill for those periods.

(iii) External audit assistance and data compilation.

(iv) Budget analysis.

(v) Services relating to human resources matters, such as administering employee health and workers' compensation claims (for both those employees continuing to be employed by Portola and those employed directly by Sand Hill).

(vi) Services in connection with insurance matters, such as casualty, liability and product liability claims, both for and against Sand Hill.

(vii) Miscellaneous matters such as accounts payable processing, check preparation, disbursements, travel and other expense advances processing and control, cash deposit, handling and application, bank liaison, management of short term investments of cash, fixed asset reporting and control, external audit assistance and data compilation, compliance with governmental reporting requirements, training, safety and security and corporate communications.

In order that Portola may provide the accounting services specified above, Sand Hill shall provide Portola with all necessary backup documentation on a monthly basis by not later than the fifth day of each next succeeding month.

2.4 Provision of full-time employees as set forth on Exhibit "A" hereto (the "Sand Hill Employees") and other employees as the parties may later agree.

2.5 Use of the computers, office furniture and other equipment as set forth on Exhibit "B" hereto (the "Sand Hill Equipment").

2.6 Access to Portola's telephone network.

2.7 Access to Portola's internal e-mail system.

2.8 Occasional use of Portola's other facilities and equipment as reasonably necessary to execute Sand Hill's business plan.

2.9 Legal services.

2.10 Portola shall perform its obligations under this Agreement in an efficient, professional and competent manner. Portola represents that it currently has and during the term of this Agreement will continue to employ competent personnel who are capable of performing, and willing and sufficient in number to perform, its obligations hereunder.

3 Payment. The parties having agreed from the inception of Portola's providing of Services that payment therefor shall be by promissory note, Sand Hill hereby delivers to Portola its Promissory Note substantially in the form of Exhibit "C" hereto, and Portola hereby accepts said Note in payment for all Services.

4. Miscellaneous.

4.1 Governing Laws. IT IS THE INTENTION OF THE PARTIES HERETO THAT THE INTERNAL LAWS OF THE STATE OF CALIFORNIA, U.S.A. (IRRESPECTIVE OF ITS CHOICE OF LAW PRINCIPLES) SHALL GOVERN THE VALIDITY OF THIS AGREEMENT, THE CONSTRUCTION OF ITS TERMS, AND THE INTERPRETATION AND ENFORCEMENT OF THE RIGHTS AND DUTIES OF THE PARTIES HERETO. THE PARTIES HEREBY EXCLUDE THE UNITED NATIONS CONVENTION ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS FROM THIS AGREEMENT.

4.2 Arbitration. The parties agree that all disputes arising under this Agreement shall be finally settled under the Commercial Rules of Arbitration of the American Arbitration Association by a single arbitrator appointed in accordance with said rules. The award of any such arbitrator may be entered and enforced in any court of competent jurisdiction, including without limitation, the Federal District Court for the Northern District of California or the Superior Court for the County of Santa Clara, California.

4.3 Other Provisions. This Agreement is binding upon and inures to the benefit of the successors and assigns of the parties hereto. This Agreement constitutes the entire understanding and agreement of the parties with respect to the subject matter hereof. This Agreement may only be amended or observance of any terms of this Agreement may be waived only by a writing signed by the party to be bound thereby. Should suit or arbitration be brought to enforce or interpret any part of this Agreement, the prevailing party shall be entitled to recover reasonable attorneys' fees to be fixed by the court or arbitrator. Nothing contained in this Agreement shall be deemed or construed as creating a joint venture or a partnership between the parties hereto. Neither party shall have any power or authority to bind or commit the other.

4.4 Notices. Whenever either party hereto desires or is required to give any notice, demand or request with respect to this Agreement, each such communication shall be in writing and shall be given or made by telecopy, telegraph, cable, mail or other delivery and telecopied, telegraphed, cabled, mailed or delivered to the intended recipient at the addresses specified below:

If to Portola:

Portola Packaging, Inc.

890 Faulstich Court

San Jose, California 95112

Telecopy:

Attn:

with a copy to:

Telecopy:

If to Sand Hill:

Sand Hill Systems, Inc.

Telecopy:

with a copy to:

Telecopy:

Except as may be otherwise provided in this Agreement, all such communications shall be deemed to have been duly given when transmitted by telecopier with verified receipt by the receiving telecopier, when delivered to the telegraph or cable office, when personally delivered, two (2) days after being delivered to an air courier (e.g. DHL, or Federal Express) upon proof of delivery, or, in the case of a mailed notice, four (4) days after being deposited certified or registered mail, postage prepaid. Either party may change its address for such communications by giving notice thereof to the other party in conformance with this section.

IN WITNESS WHEREOF, the parties hereto have made and entered into this Agreement as of the day and year first below written.

PORTOLA PACKAGING, INC.

By:

-------------------

,

SAND HILL SYSTEMS, INC.

By:

--------------------

,

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What the Services Agreement Dated as of July 1, 1999 Is

The Services Agreement Dated as of July 1, 1999 is a bilateral contract that sets out the relationship between a service provider and a client, specifying the scope of work, compensation, delivery schedule, performance standards, and dispute-resolution procedures. It memorializes the parties' expectations, allocates risk through indemnities and limitations of liability, and typically includes confidentiality, intellectual property, insurance, and termination clauses. Where parties later execute amendments, the original effective date (July 1, 1999) remains the baseline for interpretation of rights, obligations, and any retroactive provisions.

Why a Dated Services Agreement Matters

A dated services agreement creates a clear record of obligations and timeframes, reduces ambiguity about deliverables and payments, and provides contractual remedies if performance fails. It also documents governing law and notice procedures for administrative or legal follow-up.

Why a Dated Services Agreement Matters

Who Typically Completes This Services Agreement

Use this agreement format whenever parties need a written, signed record of services, fees, timelines, and responsibilities.

  • Independent contractors and consultants who provide time-and-materials or fixed-fee services to companies and need a clear scope and payment schedule.
  • Professional services firms (legal, accounting, marketing) that require contract language for confidentiality, deliverables, and phased acceptance criteria.
  • Businesses or public entities contracting vendors for ongoing services, support, maintenance, or project-based work that require formal execution.

In practice, completing the agreement accurately reduces disputes, speeds onboarding, and supports internal approvals and accounting controls across organizations.

Core Sections to Expect in the Agreement

A typical services agreement contains standard sections that define responsibilities, money terms, duration, risk allocation, and dispute handling; confirm each is present and aligned with commercial intent.

Scope of Services

A precise description of tasks, deliverables, milestones, and acceptance criteria, including any excluded work and performance standards to avoid later scope disputes.

Compensation

Detailed pricing and billing terms: fixed fees or hourly rates, invoicing cadence, expense reimbursement, late payment interest, and any retainers or holdbacks.

Term & Termination

Start and end dates, renewal mechanics, termination for convenience or cause, notice periods, and post-termination transition obligations for continuity.

Confidentiality

Nondisclosure obligations, permitted uses of confidential information, duration of secrecy obligations, and carve-outs for required disclosure.

Intellectual Property

Ownership or license of work product, preexisting IP, assignment provisions, and rights to use deliverables after payment and acceptance.

Liability & Indemnity

Limits on damages, indemnification obligations, insurance requirements, and disclaimers of warranties that define each party's financial exposure.

Essential Data Elements the Agreement Must Contain

Parties' Legal Names: Full registered entity names
Effective Date: MM/DD/YYYY date of commencement
Scope Description: Concise deliverables summary
Payment Terms: Rates, schedule, invoicing
Notice Addresses: Street, email, contact person
Execution Blocks: Signature lines and dates

Step-by-Step: Completing the Services Agreement

Follow these sequential steps to assemble, review, and execute the agreement so it is operational and legally reliable.

  • 01
    Collect Documents: Gather scopes, price schedules, SOW exhibits, and prior amendments.
  • 02
    Fill Parties: Enter full legal names, addresses, and tax IDs where required.
  • 03
    Confirm Terms: Verify payment, delivery, IP, and indemnity language with stakeholders.
  • 04
    Execute and Distribute: Have authorized signatories sign, then circulate final signed copies to all parties.

Configuring an Online Workflow for This Agreement

Configure a digital workflow that enforces routing, authentication, and storage to maintain a clear audit trail and consistent execution.

Field Configuration
Signer Authentication Email link plus optional SMS code
Template Save as reusable template with locked fields
Signing Order Sequential routing for multi-party execution
Storage PDF/A archived in secure cloud

Where to Send or File the Executed Agreement

After execution, route copies to the right internal teams and external recipients to ensure compliance, invoicing, and recordkeeping.

  • Accounting: Send signed copy for payment processing and vendor setup.
  • Legal: Archive a redline-ready copy with counsel for future disputes.
  • Operations: Deliver exhibits and SOWs to project managers for execution.
  • Vendor: Provide counterparty with final signed agreement for their records.

Digital Signing and File Format Requirements

Use standard file formats and authentication features to preserve integrity and admissibility of the executed agreement.

  • Supported Formats: PDF, DOCX
  • Integrations: CRM and cloud storage
  • Authentication: Email, SMS, or advanced methods

Ensure retention of a tamper-evident copy (preferably PDF/A) and an audit trail containing timestamps, signer attribution, and IP addresses; these items support enforceability under ESIGN and UETA frameworks.

Key Timing Items and Typical Deadlines

Track these common timing provisions to avoid missed notices, late payments, or unintended renewals when managing an executed agreement.

Effective Date:

Date on the signature block when obligations begin.

Payment Due Date:

Follow invoice net terms (commonly Net 30) specified in compensation section.

Termination Notice:

Typical notice periods are 30 to 60 days unless otherwise specified.

Renewal Deadlines:

Automatic renewals often require notice 30 to 90 days before term end.

Record Retention:

Maintain executed agreements per retention rules in this guide.

Common Mistakes to Avoid When Preparing the Agreement

  • Leaving the scope vague or referencing external documents without attaching them, which invites scope disputes and change-order arguments.
  • Failing to specify payment mechanics, invoicing cadence, or accepted expense categories, causing payment delays and reconciliation disputes.
  • Using inconsistent party names across exhibits and signature blocks, which can create enforceability challenges and banking mismatches.
  • Omitting execution authority information (title or corporate resolution) for signatories, leading to questions about the signer's power to bind the entity.

Potential Consequences of an Incorrect or Incomplete Agreement

Contract Voidance: Enforceability risk
Payment Disputes: Collections difficulty
Liability Exposure: Uncapped damages risk
Regulatory Noncompliance: Fines or sanctions
Termination Costs: Early-exit penalties
Enforcement Delay: Longer litigation time

Real-World Examples of Contract Execution and Workflow

These brief examples illustrate how organizations used digital execution to manage operational and compliance needs while executing service contracts.

Optica Ventures — COO

Optica adopted online execution for client engagement letters to simplify signatures and delivery.

  • The interface reduced signer friction across customers.
  • The team reported easier distribution and quicker receipt of signed agreements, improving turnaround without changing core contract terms.

Xerox — Director of NetSuite Operations

Xerox integrated digital signing into ERP-triggered workflows for standardized SOWs and vendor contracts.

  • Integration ensured correct formats and attachments.
  • This approach reduced manual processing, ensured consistent storage formats, and improved auditability for contract lifecycles.

Practical Tips for Accurate and Efficient Completion

Apply these practices to minimize errors, support compliance, and speed contract administration across departments.

Standardize Templates
Use a single approved template for similar engagements, maintain a clause library, and limit ad hoc changes to trackable amendments for contract governance.
Confirm Signatory Authority
Require documentation of signatory authority (board resolutions or delegation memos) for officers who sign on behalf of legal entities to avoid validity challenges.
Attach Exhibits
Embed or attach all referenced SOWs, pricing sheets, and exhibits before signing; unsigned or post-signed exhibits can create ambiguity about obligations.
Preserve Audit Trails
Store executed PDFs with an audit trail showing timestamps, signer attribution, and IP or authentication method to support enforceability under ESIGN and UETA.

eSignature Pricing and Feature Comparison for Executing This Agreement

When selecting an eSignature provider for routine services agreements, compare starting price, trial availability, bulk-send capability, audit trail presence, HIPAA support, and envelope or session caps.

signNow DocuSign Adobe Sign PandaDoc HelloSign
Starting Price $8/user/mo $15/user/mo $14/user/mo $19/user/mo $15/user/mo
Free Trial 7-day free trial Varies by plan Varies by plan Varies by plan Varies by plan
Bulk Send Yes (Business Premium) Yes Yes Yes No
Audit Trail Yes Yes Yes Yes Yes
HIPAA Compliant Yes (BAA available) Yes Yes No No

Frequently Asked Questions About the Services Agreement Dated as of July 1, 1999

Answers to common execution, enforceability, and administrative questions to help finalize and preserve the agreement correctly.


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