Sign Idaho Assignment of Partnership Interest Computer

Document type sign assignment of partnership interest idaho computer

good afternoon everybody thanks so much for joining us today for our our pilot experience user group let me give a few more minutes for folks to join and uh then we'll get started um oh all right everybody let's uh let's get started so um what i'd like to do today hopefully we have a small enough group i'd like to keep this kind of interactive and encourage you to to participate so i would suggest that we try uh if you have a response or something along the way to just go ahead and unmute yourself and interrupt me um i'll be kind of selfishly taking you through some of the the technology that we've been considering and thinking about to get your feedback on it and then at the end of the presentation i'd love to open it up for your thoughts about your ideas and so forth so first of all we go through the uh the part of the presentation that i have the things that i would like to cover if you feel like you'd like to respond to something then you can always type that response into the chat uh if you don't feel like like speaking up otherwise feel free to just go ahead and unmute yourself and and uh let us know what you have to say and then like i said we'll have a discussion try to have a discussion at the end as well so the first question um technology wise has to do with the way we use sms messages i'm just kind of curious in general whether you feel like the frequency of sms messages you guess you get from us is about right and then also like to if anybody has any experience with the responses that you get when you send an sms message so sometimes it'll come back we have a programmed response that will ask you to confirm what the the mission is that you're responding to and then also you have the option to provide some feedback through sms too for example if if you feel like weather is a concern for uh the flight that kind of thing this is about i have a kind of a peripheral comment to this i think you're using about the right and right number right now one thing i think it's really important for people to recognize is that the sms messages will get through to a cell phone when nothing else will and i recently experienced that my email was my my internet was down for like a week and my phone service on the cell phone is okay barely or in my location at home and really the only thing that was dependable was was an sms message so if there's something that's really important i think it probably should go by sms message yeah that's a great point and i guess the um you know the other question is not just are you getting too many but are there other things you would prefer to get by sms that we're currently sending by email for example i don't think i think right now in terms of what is what what it's being used for is fine i mean it's it the email usually works and it's um it's a little bit harder to deal with long sms messages frankly if you're getting a lot of them so that's the only thing i would say okay i would agree with on the frequency point as well the ones that i get tend to be the ones that i'd want to get and sort of you know the requesting last minute service or whatever the only question i would have where it says you know respond if you think whether this or that or you know whatever does any of that matter do you do anything with that data or can we simplify things and just say you know respond yes if you want to be in the game otherwise we assume no or you know i don't know i just i've never responded with one of those other responses because i assume it doesn't actually matter well actually i'll let um maybe sherry jump in on this but one thing that will happen with especially with the alerts is that they'll send them out on some and they get flooded with responses immediately and they'll send some out and then it's crickets and so they're kind of left a little bit wondering why that is and and that's why we built the feedback in there because if everybody's looking at that flight and seeing the same weather and not responding that that is helpful for them that would that actually does sound helpful now that you describe it that way yeah yeah and also the other piece of that that's helpful and that holds true for the begging emails as well where that same function is available that does help us so it we aren't pilots number one so and we have so many regions to cover we can't be aware of every weather of all aviation weather across our 13 states so if we get a response back from you know three four pilots in one region saying hey it's weather we then know okay this is probably not going to fail let's stop looking and let's move on to our backup plan now because this isn't working same holds true for weight or routing or other things it helps us really to uh make those adjustments that's that are going to make it easier for those missions to fill either in the moment or per in or in the future as well so it is helpful to us okay well i'm going to respond then more often because i i typically haven't unless i wanted to take the flight great are you anything else on the sms all righty um excuse me this is caleb taylor i had a quick question on the sms it seems a lot of times because i fly professionally i'm flying other trips and as i recall there isn't an option for just unavailable there's like weather uh and some whatever the other choices are is there an unavailable or you know schedule conflict response is that useful information to give you um that you need to know that we're just i'd love to do it but i can't because i'm on another trip so because a lot of times that'll happen and i don't respond because there's no no response that that matches my situation which is a lot of times i'm on another trip there is one called schedule and and maybe that's just a non-intuitive label um but that's the concept that's okay well that's what that's for okay that's i'll just use that then so schedule doesn't mean schedule it for me right yeah now that i'm hearing that it sounds like maybe that wasn't a great choice maybe not available or uh conflict or schedule conflict or something yeah and that that's also helpful information for one thing because you know we could just get unlucky and find that everybody happens to be unavailable even though maybe the weather is fine and whatnot the other thing is that we would ideally like to try to use that information to not harass you further um if you've already told us specifically that you just can't do it so or another one is um the other day i got one uh the plane was down for an annual so if it was down for maintenance and so there i don't think there's a maintenance issue or aircraft down issue right response yeah that's a good one too yeah that's a good one to add so those those are my only comments but other than that i think it works fine thank you you know um since we are now using big data analytics to figure out how best to operate you know our operation maybe the responses that you want from us should reflect uh what you would help you in your analysis in the future yeah and i was going to say that uh in response to stephen's comment because um because i you know the data wonk and i i like the data like no matter what um so i would always encourage you to respond uh just for that reason alone but i know that you've got things to do other than provide me with data uh so but it is a great point i i i want to just uh chime in its mark here uh it's in relation to sms but a lot of areas i think that you know two factors for me as a pilot that are most important is obviously what day is it taking place but the other one is also time and across the platforms the time is not always there it's in some places some places it's not some places you have to dig or go to the actual mission request form to see it and i feel like it would be nice to always see the time and if there is no time it should say anytime so having a more cross-platform clear first you know first level look at the time the mission has to happen is important so that's a good that's a great point let's maybe you adopt a standard strategy whenever you put a date you put a time um just as a matter of process of all your notifications and forms and it could be you know if you don't have a timing say tbd then people know okay now he knows to be determined yeah that's a great point and that's something that the coordination team has really worked hard on in the last year is to collect that appointment time information and and try to get specifics about you know when that flag would actually have to happen in order to make that appointment work so um you know the conflict there is that if the patient is flexible on time then we would try to want to convey that because then presumably that would make that opportunity available to more pilots so that's something we're definitely trying to figure out how to handle that even if it just says flexible that helps or if it says you know late afternoon or early morning any time identifier quickly allows us as pilots to go oh i have meetings in the afternoon oh look this can happen in the morning great boom or weather is you know always bad in the morning at santa monica so i can't do i'm not i'm not risking a morning yeah so you know again i i'm i'm an information guy so if you put that into all your standards that field's gonna have to be what's called a variable alphanumeric field your data people may have a little problem with trying to utilize that as something useful for their analysis because you know a time a time has a specific format and therefore can be tracked and used in data in analytics so just something to think about some little subtleties when you're designing it you know that is a challenge also um for sure i mean we as pilots you know we don't care we just want to get we want the information all right let me move on and talk a little bit about um something else that we've been trying to collect in your profiles which is some preference data and if you've been a pilot for a while you you may not have filled this out because it's it's something we introduced about a year ago what we're trying to do basically is to filter out the flights that don't meet your preferences so that we're not always sending you large lists many of which are repeatedly not appropriate for you trying to make that list shorter and more targeted so that there's less effort involved in going through that list and we started sending out an email on sundays with the same kind of missions available that have been going out regularly twice a week but these uh sunday emails incorporate your your pilot preferences if you've filled them out and so you'll notice that it's got some stars there underneath the mission leg number and those relate to how closely that flight meets your preferences and then there are some preferences in that profile that'll filter out flights so for example if you said you won't take more than 400 pounds that will actually filter those flights out from the list to try to make it shorter so my question is have you filled out your preferences and uh have you received this email and you have any feedback on it i haven't filled it out and i haven't received any notification to fill it out okay okay so um in the i've not gone and looked at my preferences lately but is there a way to uh the preferences um select you know maybe there's about four airports i want to cover is there a way to do that so we filter out all the airports and flights that we're not um not gonna cover so i get a lot you know i'm in southern california so i get a lot of stuff uh that you know is all you know sacramento san francisco bay area type stuff that i'm not interested in so there's a way to filter those out other than by mileage or is there a way to actually specifically put in airport identifiers though the ones that i will serve is that possible so that actually relates a little bit to a question that i have later on which is kind of what are your criteria for determining the flights that you were interested in and then and let's set aside for the moment you know i i can't take more passengers and i have seats or i can't take more weight than i have capability for but just in terms of personal preference we do have a preference for a total distance like what's the longest trip you want to take but that doesn't really incorporate what you just said and and so i'm kind of interested in in what would be those criteria that you would like us to use to find those preferences yeah for example i'm based at palomar carlsbad crq so there's about you know there's a about 10 airports within spinton distance that i could serve because very few ever leaves carlsbad so um but you know there's montgomery field there's there's oceanside there's you know palm springs with several nearby airports and if i could put those in uh within my spear you know where i could and those trips would show up so i don't have to filter all the i kind of sometimes you get these long lists and you get you kind of start going through these i i'm not going to fly to san francisco to apply to somebody in sacramento right so i'm not going to deadhead all the way up there just to go on a short flight so if i could say okay well this is my home base and these are all the airports that i will originate apply from it within my sphere um that could help filter some of the stuff that we're capable of i think that's a great idea um thinking about that you know part of what angel flight's about is to go from here to there and here to there's a lot of different places so uh you mentioned something about distances i think that might actually be a good way like how they do many times they'll do searches for homes or whatnot they'll say uh you know 10 miles from this point in other words we could define our center point and then how many mile uh radius that we uh you know would be okay to um exactly yeah you could just draw a circle around to the furthest airport you want to reach to originate your flight but you know it's not necessarily the length of the flight it's getting to that you know origination that can be much longer than the flight itself so it'd be nice to be able to filter those out that just don't make sense that's a great idea just put us draw a circle around your home-based airport and say okay i'm gonna for you know 50 miles i'll cover all these airports got a question hello can you hear me yeah um i'm on the app right now and i don't see that um profile that you're talking about so you would go into your account settings oh settings and then and then under your uh pilot section you would edit your pilot um and then you'd find your profile under there oh so pilot information or something right um okay it's got it has secondary wing alaska i don't know where that came from i used to live up there but uh okay you ever seen alaska maybe that's what it was seven years ago but that's not i didn't see what you're talking about so uh okay we're i just didn't see it's it's different than i was expecting or maybe i've got an older version of the app i don't know so so while we're talking about drawing circles around the airport what about the idea of efficiency this is another thing that i i wanted to touch on as well is the concept of efficiency first of all do you understand it and second of all is that helpful because that does incorporate some of what you're talking about i i think it would help those that have a hard limitation it's interesting i find myself looking at the needs because i have pilot friends in coeur d'alene idaho and tempe and you know other places that i either could call them up and say hey did you see this i'll fly right seat with you or hey i'm i'm gonna do this one you want to come fly right you see with me you know so i i think it's a good i think it's a good schema for those that have a hard sort of a hard you know criteria and then i didn't you know for me i just wouldn't use it and i get all of the ones i want so i think it works well you know it's a personal choice at that point is that is the concept of efficiency generally understood well when you say efficiency efficient for who so this this efficiency if you look at this um the display here of the list that i've excerpted like it's the column in the right and essentially it' um if you were to take a the round-trip distance that the passenger travels in other words their origin their destination and you add any additional leg that you would need to make to make that trip so if you had to go to another airport pick up the passenger take them to their destination and fly back home that triangular distance uh divided into the round trip that the passenger does that's where we get the efficiency figure so if if the passenger is either at your home base and they're you're taking them to treatment or their their company you know they're coming back and your the treatment is where you're based then it's going to be 100 efficient because you're not going out of your way at all i call this the rubber band route if you have point a and point b and you're anywhere in between you essentially have no you have no further to go no matter where you are in between because you're gonna leave your place go someplace pick up something and go back to your place right and as long as you're inside the rubber band you you have you have no inefficiency if you're outside of the rubber band you have an efficiency is that the kind of any extra stop count as an inefficiency like even if it's along the line of flight if i have to stop presumably that's not 100 efficient right so that's why my point is well i'm not sure i understand what efficiency your you guys are trying to direct get to either for our benefit or for your benefit so going back to caleb's example if he's in oceanside and then we have a flight from let's say palo alto to reading you know for him to fly to palo alto go to reading and then back home again that would be extremely inefficient because that three-legged distance is going to be so much larger than the round trip so inefficient for us as pilots yeah that's the key point it's about us it's it's efficiency for our operation and therefore whether we should take the flight right so anything so anything that's less than 100 is something that is uh probably gonna have to go out of our way to do but yes um although let's say um if you're based at santa monica and the flight's leaving from van nuys or vice versa and then going up to the bay area that efficiency would be very close to 100 because you know the distance you're going out of your way is negligible however it is still an extra stop right so that's another way of looking at it though the other way of looking at it this happens here in the seattle area i'm at boeing field renton is you know 10 minutes away by car yeah if i see it's 95 efficient because the pastor wants to go from rent and i'm like hey if you want to come to boeing field i'll take you from there but i'm not going to fly the plane up and over the hill and land for for the sake and other factors that go into that going into van nuys can be a nightmare i mean that's so you have the the complexities of going into an airport that you may not even want to go into even though it's five minutes away so that would that would kind of change your efficiency algorithm because that would then you'd have to you'd have to rate each stop is you know desirable or not that's a good point and definitely i know people have airports that they feel that way about specific airports um i guess if you were to look at a flight and you would say it's 99 efficient or it's 95 efficient that is definitely a case where you can ask for that airport to be moved if the passenger can go right here's here's another example i took one the other day that was supposed to leave john wayne um and they wanted us to fly up to john wayne which is very close it's right along the way to and we're going up to boeing field uh but we were going in in a citation 10 and for us to move that airplane from carlsbad for a 10-minute flight up to john wayne is a nightmare and not only the the logistics but the cost with landing fees and all that stuff so we said look it's from where your hotel is is ten minutes further to drive to carlsbad so it that efficiency thing from my perspective i think it'd be the only thing that would matter to me is 100 percent so if it's less than 100 it's going to be a little bit subjective because you'd have to then start digging into the details and say well okay what why is it not 100 you know there's a stop or something along the way does that make sense in other words that's why it would be better to in my opinion to add something about saying well we're not gonna you know we're not gonna go into this airport so just don't even include me on those but again that doesn't really work because we were able to make it work out of palomar instead of john wayne so we hadn't seen that might have missed the trip yeah a quick comment from the mission ops end of things um you should always contact us and i know it's an extra step for you but if you want to change an airport to you know somewhere within the general vicinity of where it's at so santa monica van nuys those would be good examples even santa monica burbank stephen definitely for you rent and boeing field any of those seattle area airports the san diego area airports give us a call and and let us know or send us an email and we will work with the passenger if we can to get them moved to an airport that's convenient for you sometimes they can do it on their own sometimes they don't have that capability and for example we have one passenger who takes the bus to and from um you know her appointments and going to a different airport probably wouldn't work for her but in many cases if they can't do it on their own we'll arrange an uber or a lift for them or look for an earth angel to get them where it's convenient for you now i think sherry you can use some you can use some of the uh the um grant you've got i mean uh foundation money you've got for for earth angels but also for an uber if earth angels that would be another way of providing earth angels that's right that's part of our passenger assistance fund you know the other term you may have heard is no passenger left behind and so we do get passengers that say they can't they can't afford the ground transportation even if they get the air transportation in that case we'll step in and help them so okay so that money is available for that that's it yep and the ops team is going to jump out now stefan so i know you can well handle all those ops questions but we're getting ready for our next presentation at three if i can't uh answer it i'll just make something up just think about it i think it's sound good see you soon thanks so stefan you're bringing up a lot of interesting options are these options that your you're you're brainstorming or these options that are are either in or going into our profile options well you know really one of the reasons that i was so excited to have this this opportunity to um to kind of have a focus group is because you know i really want to get the pilot input on some of these ideas because you know we we toss these around with the coordination team a lot and i mean ultimately we have ideas and usually what we'll do is we'll try something and see what the response is but um we're trying to make the process easier for the pilots obviously and um you know like i said we have ideas but we're not sure if they're the right ones so this is a great opportunity to get to get your feedback what kind of um what kind of commentary have you had from pilots already in the past that motivated this this idea of making the list more targeted well um it's also you know to some degree we look at the behavioral data so um you know caleb made the comment about while i was trying to fly in and out of his own base and and a lot of people feel that way i mean honestly most of our flights are conducted by the pilot in and out of their own home base and when that efficiency figure drops below 85 percent the you know the number of flights that are flown at that lower efficiency just plummet however there are a handful of pilots and i would call them really the frequent flying pilots where they don't obey that rule at all like they're happy to go you know montgomery montgomery to reading pick up a passenger take him to palo alto and go home and and that's just you know that's their personal the way they like to fly so um you know we would love to be able to capture those kinds of preferences for different pilot segments and apply them you know and be able to give you shorter lists and the feedback we've had on the length of the list is that a lot of people don't fly um you know we're we're in the 90 10 or 80 20 rule in terms of the number of pilots who fly the number the flights that we have so we have a lot of pilots who aren't engaged and our hypothesis is that it's just too hard to find a flight um like someone like well most of you um are willing to do the work you know to find the flight and and this and i think we made it too difficult we're making it too difficult but you're willing to do the work anyway right yeah if you could make it more targeted it would really really help but have you not just on a side note have you noticed uh a sharp decrease in the pilot's um willingness to take these trips during the pandemic or has it stayed consistent in years from years past well we actually pulled uh the pilot population a couple times on that subject and i believe i remember lee coming through i believe it's about 60 percent have said that they are still willing to fly so did you start getting the caveat that they um there had to be testing done you know i think it's more that there are people who are either in a vulnerable population themselves or maybe their caretaker for a family member or something they just don't want exposure right period well the reason the reason i ask is um i worked with cal dart and we had in the past 10 months we've had probably i don't know 300 flights 400 flights and many of the older pilots like to fly with the right seat but they want to they require that they have a test done within the last two weeks within two years right so i didn't know if that was also happening with angel flight no and i and i think it just a kind of a broader concern about being the fbo and the whole thing um so all right let me go ahead and move on um i would like to ask you about the ratings feature and favoriting so you may have noticed in the in the missions available list there's an option to rate a mission and there's also not really a favor but it's like a bookmark so if you were to check the heart on that mission leg then you'd be able to go back and filter the list by those sort of bookmarked missions but again that's also information that we're collecting and using on our end for statistical purposes but also if you were to if you were to bookmark that flight you'd probably be on a short list to get called if they started making phone calls for that flight i haven't touched this either one of these okay just haven't touched them i've seen them but i've ignored them okay i'm the same i um this is bob i've seen him there and kind of wondered what they were for and didn't think about it anymore thank you all right so stefan richard here um so just is that the direct link so when you file your mission report you you get an opportunity to start the mission is does that get replicated here in the uh in the field when you get to select a flight then no the the stars in the mission report are really more about your your experience on that flight post flight and this is a way of saying um it's a way of giving us feedback to say well listen i'm never going to consider that flight i'd give it one star why it could be any reason it could be because you don't like the airport you don't like the runway you don't like the food you know at the airport whatever you don't have you know that's just like i don't want that flight versus yeah this is a perfect flight for me i'd love to see like this again except i just can't i don't i can't take this particular flight for whatever reason my schedule so it's that kind of thing that's the feedback that we're looking for here i didn't know that sorry i didn't know that that's that's news to me as well so okay is there a way we can give a negative feedback on this in other words instead of a start we can have an x to put as an example you just happen to bring up something of a flight that i've considered a couple times but i can't figure out for the life of me whether i want to go into nampa idaho or not as opposed to boise if that said boise i would have already probably done this flight three or four times but why not nampa i mean curious well frankly it'll cost me a hundred bucks ah okay okay and besides that it's you know i'm not as familiar with it boise i've been into probably 20 times it's easy to get in and out of you know and the fuel feels significantly different from my plane what kind of what are you what are you jet jedi yeah that's jedi yeah i have a friend who has a turbo prop he had the same problem he was going to do a flight last week that way he said boys didn't get it for two dollars and 30 cents and and uh caldwell or napa i think it was like four something yeah i understand yeah so that means that means that that's something that you should make uh aware to to to the scheduling group and they can they can see if the patient can just go to boy i mean go to yeah you know and and i've done that i've done that on on alternatives where i was more interested in going to that area i guess is a good example you know and this one it's like yeah it'd be okay but why bother yeah i know what you mean i like to fly to places i've never been that's one of the things i like pick the pairs of much i can that's something i've never done so i understand some people like the difficulty i like the difference the change my goal before i die is to fly into every uh general aviation airport in the western united states you know the state of washington has a has a an arrangement that way that you can check off all the airports that's cool that's a good idea because half of them you can't even find this so they're so obscure good point so as as sherry said earlier if you want to change the airport you can as speaking on her behalf since she's not here anymore i don't know what the geography is out there i'm up in washington state but um as you can tell i'm not exactly local but um the is is nampa to boise like um uh carlsbad to orange county or or how far away probably more almost like carl's bad to oceanside it's not that far so yeah so so bob i you know i heard you say you'd have taken this flight a couple of times if only it were that other nearby airport it's a travesty that you didn't um no disrespect to you but uh it you know the process needs to be get in touch with the all of us get in touch with the for any flight the operations team and get the airport change i think i've probably i've probably done that on 15 or 20 different airports in fact it's almost it's kind of almost laughable a lot of times i mean i never go into renting i always go into boeing field um i don't go into santa monica i always go into van nuys i mean there's a whole bunch of them that i've asked them to change and they normally do if they can and i don't exactly know why i haven't on this one other than it just you know it wasn't quite worth the effort i guess i mean it's a bad thing to say but well okay so let's ask a question about you as a pilot your your concern about airports is has to do with your equipment and that's a very valid um concern yeah especially when you're paying for the fuel well it's not it's not just that i mean i don't want i'm not going to fly into palo alto i mean you know it's like it's not going to happen i don't think you well i don't know what you're flying but probably it's almost something well it's a it's a malibu jet problem oh that's what i fly up there too it's nice there i flew out of one out of coeur d'alene yeah but you know there's some you want you'll fly into some you won't yeah so i guess what i'm wondering um is is there a way that the um pilot can put into their profile something about this issue and i'm trying to think what criteria we could utilize because a jet a aircraft has has always has some differentiation with it and probably airport is with the way that ngel flights you know airports go you know because we always try to find the closest airport to the patient um that might be something that would be a valuable to have in there because i'd hate to see a great pilot with a great airplane not take a flight because they get tired of having to call every time or something you know which is always you know always is an issue i hate to interrupt but the chat function does not seem to be working there are two chat questions in there and i have one myself um again i'm sorry to interrupt but i need to go would like to go back to this um discussion about the the rating on on your um the itinerary or wherever will that apply to earth angels as well oh yes yes it does and i there's another one from a dh killer that i don't know whether you can see he can't seem to find the place to put his preferences uh the chat doesn't seem to be acknowledging our chat uh statements yeah i apologize i i'm keeping an eye on the chat um and trying to kind of weave them in for the discussion so um i'm sorry to have interrupted yeah no no problem i i did definitely want to get to your to your question um so i think the rating system needs some more discussion probably i mean it's a great idea but probably none of us even knew what to do with it which is you know kind of right but then there seems to be potentially some thank you other things we could add to it right yep all right well thank you that's very helpful um let me move on to the discussion thread do any of you have experience with using the discussion thread and have you found it helpful or confusing very confusing at times and i addressed this i think it was either yesterday or earlier today in another discussion group okay good which discussion thread are you talking about i'm sorry so if you go on the missions available list and there's a number of other places where you can access the discussion thread uh you'll see this button here that says and what happens when you when you click on that what what what what happens to you nothing bad i i promise no are we we told us you don't blow up are we told to stand by does it say we'll call you back next why don't i give some examples because i do use the discussion thread and and it could actually help with some of the issues that were raised a few minutes ago so if what you see in the discussion thread is any chatter between pilots considering um the trip or perhaps pilots who have committed to the trip and are exchanging ideas about where and when to meet and coordinating their trip and so you might see that once you participate in the discussion thread you also get email copies of any new points that go into the thread which is helpful and i'll give you an example two ways that i've used it i may see a multi-leg trip let's say a three-legged trip two weeks from now and two of the three legs are filled i might go into the discussion thread and i just type the words monitoring this flight i'm just monitoring the flight which is a clue to the ops team that if they can't fill that third leg and want big iron to do all three legs or if there's a weather issue then i'm willing to take it but i'm not trying to you know go over top of or take the trip away from others the other thing that occurs to me and this is to uh bob's discussion point earlier you could also just go into this the discussion thread and say hey willing to take this flight if it gets changed to boise yeah and there's a little box you click on that says alert coordinators which means after you type it click the box it will alert the coordinators just submit it that's all you have to do and they'll pick up on that and if the trip doesn't get filled and they can move the person to boise then they'll probably give you a call so it's just a way of injecting yourself or participating in the the conversation around the flight and i i've i have found it to be quite helpful uh along the way great i'd like to just agree with you in fact i've used it multiple times for doing that in other words saying i can do it if we leave from boeing field instead of renting or you know van nuys instead of santa monica or whatever and it really works good most of the time unfortunately there is a there is a breakdown in it sometimes when you click that little thing a little box to make sure the the coordinator uh sees it it doesn't always happen i think it's getting a lot better i brought it up in one of the other discussion uh threads as well i mean it's it's a it's really a good thing that that it's it saves a lot of time most of the time yeah it's a good it's like i agree with you bob it's a good it's a useful feature once you get into it it's cool it's quite helpful yeah you know the coordinators you really use that that ticketing system that they kind of live in there and and they do manage their flights that way and as you probably know you know one coordinator is assigned primary responsibility for every flight now so that's been really helpful in terms of managing this process however they're definitely cases when you know they can't give 100 to each flight and so there are times when i think things do slip through but um you know one thing we wanted to try to do with this feature is to engage more conversation directly between all the parties involved and that includes earth angels as well just to try to eliminate middlemen middle people from from the process all right that's good feedback um so in terms of the missions available list i'm just curious to see if people feel like the filters that are available on the missions available list are useful and are there other things you would like to see in there i i find them useful i don't know if there's a way that you could um select your you know your filter it so that you have your favorite pop up every each time so i don't have to go through all the wings to the bottom of the list to washington and uh you know it's there it's there every time i open up the app or the uh or the website it's i don't have to filter it because it's i have a favorite filter if you like well now is that that's a great question does this have to be i haven't used this does this have to be filled in each time you want to use it or can you save your last filter in there as well maybe you use the same filter all the time so perhaps confusingly there are three versions of the missions available list and um there is a view of the admissions available list that practically no one uses because honestly it's just way too complicated um it has filters for everything including like i don't know the the hair color of the passenger and um that you can save your filters so you can save your favorite hair you know hair colors for your passengers but no one uses that people use this one or they use what we call the compact view which is in the next slide and um the next so the compact view is obviously compact but also allows you to sort these columns so for example if you wanted to sort by weight you cut off your weight at a certain point cut off the number of passengers or also trip distance so you know if i'm not going to go more than 300 miles round trip you can use this list so um you know again we're trying to streamline the experience and and i don't think having three versions of the list is really a great solution but i also don't know what people like about which ones and that kind of thing is is this compact one gonna be the one that's on the app so the the app is more like the basic view so the the thing that people don't like about the compact view that i've heard is that they don't get it they don't get the whole itinerary in other words they don't see like that's just an individual leg you don't know if their two other legs is a part of the mission and some people like that the big picture view which the basic view gives you and also the app gives you as well so we've gone with the basic what a you know modified basic view on the app i've been using the app to to do this much more than i did say six months ago and generally i've kind of gotten used to the idea that the you know it it's it's clunkier for lack of a better description because you just because of the format the one thing i'd be wondering about is is it possible that we could put a filter in there like is on the you know the main website one that we don't have to look at the earth angel ones if we if we don't want to because if we if we can essentially that's going to get rid of you know more or less half of them and even more than that because a lot of times the earth angel ones will still be open and the flight itself will will already be taken and yet that's going to show up as a quote available flight yeah that's a great point that's a great point wouldn't that be wouldn't that be valuable to put that in our profile whether we're pilots or work ground well i mean other times when you want to be able to see whether you know what's going on is angel too but not only not i don't think you know if you could just to be able to turn it on and off that would be that would be good there you go yeah yeah i like that um and i'll point out that actually the filters do save on the app so they would the filters do save uh in the app so in other words if you select uh washington wing it's gonna be selected when you come back just on the app no not on the website just on the app okay just on the app right so so we we have a we have a website for the laptop and an app for the cell phone right okay all right just doesn't it and the to the question that came in from the chat um yes these screenshots are all from the uh the web applications the website not not the app uh steph i'm just uh very selfishly in terms of another uh filtering criterion that would be helpful total trip distance i.e if it's a two or three-legged trip uh i tend to look for ones over a certain mileage as opposed to just individual leg lengths is not as important okay great thank you that's a great question what is this what does a leg trip tell me i see two different numbers well this is my you know based on my profile where i've specified my home base and so um if i were to do that first leg then i would be traveling 1700 miles total to make a 335 mile trip in other words i gotta go from my home pace you know the rubber band thing that you were talking about earlier gotcha now you say that's an option you can you can select the compact view um no i'm saying to the two numbers or are they always there the light trip yes on the compact view uh alrighty let's let me ask you about the my flights feature and this is actually quite similar on the web app and the mobile app the idea is that these are the flights that you have either upcoming or past and so this is where you kind of would be your go-to place for a flight that you have upcoming or actually a driving trip that you have upcoming as well to get information like the itinerary if you need to pull up some information about contacts or you can file your mission report here file waiver that kind of thing you said this is ones we are yet to take or ones we have already completed these are the ones that you've you've signed up for but are haven't happened yet okay and you said i thought i heard you see on the list it would also show the ones you have completed yeah they're two different um tabs one is for upcoming flights and then one for your past flights past flights would be where you would file a mission report or if you wanted to look up a mission report from a pass flight and then these are for the the ones that haven't happened yet um we've talked about this before stuff and it'll be helpful to have a link here to the full itinerary so you can see the patient's whole journey you could see what other flights are linked to you what the return trip or the original trip is that type of thing so you can see the whole itinerary okay also when you add to your calendar does it give you the option to do uh you know 365 or google does it do that yeah i believe it does uh i believe it gives you the ical or the other one um the outlook camera which is which yeah okay i actually use this quite a bit on on on flights both what has been and also what's coming up it just it's a lot easier sometimes to see it all in one place on the app than it is to go through it in other places so i think it's a good thing well that's really the hope with the app is that the app would be you know really make the day of the flight or the day of the drive much easier um but uh yeah so that's good good to hear um one other thing i think would be helpful is um when talking about an airport you also give the identifier code yeah oh yes yeah that's a good point so as my assumption correct here belts field it says spokane is that is that is that you pull up the county well it's the i believe it's the name that's in the airport database yeah well it's it might be the city well i don't know this is in spokane is feltfield in spokane city spokane is feltsfield was the original um airport of spokane oh and and um so it's still there and uh spokane international international's about 15 miles away out in what used to be the prairie or whatever i guess yeah yeah i shoot approaches into feldsfield i didn't just curious why they put the word spokane there okay i didn't know the history so we're um we've got about seven minutes before three o'clock and i i didn't want to give anyone a chance to bring up anything that they wanted to bring up i still have um more questions that i can continue to ask but uh but i i want to make sure that i i give anybody an opportunity to to ask anything that they might have or suggest anything that they might have to suggest i sense that there's a whole lot more people out in our population of our pilots and whatnot they'll be interested in giving input into this maybe uh maybe you actually um um doing a separate one other than today and actually you know send out emails to interested pilots who've used it you know say say here's the link go use it and then let's have a conversation because i suspect that there's a lot more ideas out there yeah and actually one of the things i was going to ask and let me just pop up a little poll here um that you can feel free to respond to would anybody be interested in being a part of a like a panel and um and it's and it's not like um a big commitment or anything so i would do just exactly what ron suggested i would send out things you could feedback if you like i'll i would love to have regular sessions like this informally that you could come to or not depending on your availability this would be that type of thing and so if that's something you might be interested in uh please just respond to the poll and metal stefan is this a homegrown application or is this uh tacking on to something else like salesforce it's homegrown okay the reason i pose is there's an awful lot of similarity but with this and what the american red cross has done through a partnership with um with a couple of large companies same kind of software yeah well any of the good ideas they stole from us and the bad ideas you stole from them yeah right uh well i've been working with them freight for 15 years and they seem to uh their most exciting thing they do is they keep changing the acronyms for everything every six to eight months we get a new name for the same thing but they are they are a great organization they do fantastic work um don't get me wrong so um so a couple things have come in through the chat here so if you have any specific problems like like logging in for example please reach out to john um john will troubleshoot those with you and make sure that you get on both the app and the the web and um and yeah if you're interested in more information about the app john there's a i did a session yesterday which um i think is up for an academy award and so you know that's not that's a do not miss kind of experience but i did go i did like uh the app 101 and you might might want to tune in for that that's that's available uh by video now the links to the videos by the way are on that same page where you used to get here so i am uh i'm happy to continue talking for another 15 minutes or so i do have to jump into the next session but um i'll kind of leave it up to you guys as o whether you want to you want to keep going or not good discussion steph and i found it uh helpful i learned learned some things every time i agree 100 yeah thank you me too excellent yeah great glad it tuned in all right well thank you all for for joining and i really appreciate all your input and um and like i said if you're interested in being on that panel please let me know and i'll i'll start reaching out so stephen i do have one question earlier yesterday i think it was there was a presentation by some college students regarding big data analytics essentially i didn't get a sense really are they are they just playing and learning are they actually committed to providing a a useful and end product but it seems like a lot of what you're doing here either was a result of it or a potential input to what they're doing uh could you do you have any information on that yeah they um you know the goal of the pro the project is definitely to provide concrete deliverables back to us and it always kind of depends on how much they bite off and how complicated it turns out to be whether they're actually able to deliver something and so what what happens in that situation is those students they have a choice of a bunch of different projects that they can sort of bid on or show they're interested in and there's a group that chooses the non-profit you know the angel flight because partly because they want to do good in the world and partly because they feel like this is an opportunity to work with a small organization where they can actually impact have some impact and they know that we're responsive and so we can actually implement whatever they um they come up with and so that's an appeal like the fact that they can actually see it and and we have definitely implemented you know those models but um you know we're still kind of refining how we use them and and what what we do with the responses from the models the reason i ask is i i in my companies that i've owned i've utilized this concept several times mostly to help the students learn you know have a real life example but what one of the the real things that bothers me the most is when they're done they're done and you get no support no questions answered no additional coding capabilities so you end up with a with a with us with a some sort of a product or value add but you really it's very difficult to move forward with it yeah yeah and um they try to mitigate that i mean one nice thing about the fact that we've been able to do this practicum several years in a row is that that the students do pick up on what the previous students did and the continuities you know is sanjay the professor who um who manages that so that's mitigated a little bit is there's still definitely some of that but these models the three models in particular that they're they're working on this year have been in the works for three years well this is the third group who've worked on the same essentially the same project yeah essentially um okay yeah essentially yeah but i i found it um to be really valuable honestly um well it makes you think of nothing else i mean as an organization it makes you go oh there's another one and you know there's a lot of ideas that i have that i just don't have the time to follow up on you know these these data science projects are so time consuming and um yeah tough so um anyway yeah um it's been good yeah so i guess the basic question is is there a plan to integrate these capabilities into the operational software or that's yet to be determined we've started to do it um hang on one second i'm just going to give everybody john's john's address it's member info and to flywest.org or you can reach them at john jay at any flarewest.org so yes we've integrated in to some degree we we we now run the model um against all of the new itineraries that are created and all the new mission requests that are created and that information comes back to the coordinators in their in their zendesk tickets so actually if you view the discussion threads sometimes you'll see those in there and i think that's been helpful but it's hasn't really been productized yet you know they it's not understandable and clear to them there's no clear direction as to what they're supposed to do or how they're supposed to use the information so that's part of what we want to try to do this year okay all right it was john jay i missed that you're giving this email john jay at angelflight.west who is what is he is he an i.t guy or something or i missed that so john is the member services person on the coordination team okay and so he handles all of the member onboarding and um issues having to do with member services part which are his technical support with the website and the app cam okay thanks i'm catching up after many years i was got involved in 99 and a bunch of things have happened and now anyway now i thought okay let's see what i can you know pick up here so i'm trying to get back up to speed with something so thank you great yeah well we're we're excited to have you you know he's your man um he's uh very technically savvy and just nice guy and very motivated to help you get back up in the air so john jay at angel flight west okay thank you all right well i will say thank you to everybody and um and i will wrap it up very good okay good afternoon yep thank you you