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the Fox of Indian problem solvers are hearing story after story from people who are having trouble filing for unemployment adding even more stress to an already difficult situation our Derrick Francis has been keeping a close eye on this whole unemployment thing he is live with one woman's question which appears to be now solved Derrick yeah we do have some good news today under normal circumstances Janice and Doug if you do something wrong when filing unemployment you can simply pop into the office or of course pick up the phone give them a call but that's not really possible right now because clearly we're not in normal circumstances but it's got to be an error there's no reason why she they should be asking for this after filing for her two weeks of unemployment Robin Moore was paid her three hundred sixty two dollars for her first week out of work but quickly learned there was a problem with the second week for the period of April 4th it's on a whole and then when I look in there as far as for the reason why it says that it's pending for a pending adjudication she crossed checked her paperwork and it was identical from week 1 to week 2 and since she was paid for week 1 she figured it was an error by the unemployment agency then asked if I was unable to work due to illness injury reports directions I said no did you quit any job between 329 and 44 I said no did you repute returned any job or offers no once we heard that we knew something was amiss on Robins end we reached out to an HR expert Deb fraggle who we've leaned on recently for past stories she quickly confirmed Robin chose the wrong reason for her layoff as you can see in her paperwork she filed under generic layoffs when she should have chosen plant shut down due to kovat 19 questions I'm for the 1st that week and it went normal like they didn't ask me all those weird medical questions but according to Fraggle what someone chooses generic layoffs in the drop-down menu the unemployment agency can ask those questions at any time even the first week they just didn't do so in Robins instance the good news the problem is figured out the bad news is she still has to speak with someone at the agency to get it fixed so I've been in the chat queue all day and I've been doing that and I've been calling you get home it hangs up automatically when you try to call according to the unemployment this morning it should be easier to speak with someone soon we've added hundreds of staff to the phone lines we've also got about 500 in the pipeline of partners contractors and other staff that we're bringing on to make sure that we can serve as many people as possible we've...