Help Me With Sign Arizona Banking Presentation

Industry sign banking arizona business plan template safe

morning everybody thank you for joining our aca small business boot camp and resource collective for this tuesday morning september 8th i hope everybody had a good labor day weekend and uh was safe during their weekend um we're excited to be back on this again this tuesday morning i want to for i'm robert theobald the small business ombudsman and vice president of small business services here at the arizona commerce authority i want to start by first thanking our community partners we cannot do these boot camps without them their expertise their content they've created and their willingness to share has been extremely helpful we could not do without them so as a reminder the small business boot camp and resource collective is designed to help small businesses return work through the covert crisis and turn stronger than ever it is a statewide initiative initiative supported by all of our community partners and the boot camp is going to run through september and into october we've been doing this boot camp since the beginning of april and we have said all those sessions are recorded and you can find those on our azcommerce.com small business boot camp website um all those sessions have also the materials that were with those sessions i'm sorry um is also included on those links uh in the archives section on the on the website um same it's the same page you used to register for this session so you can find a ton of information uh there about the boot camp and previous sessions additionally on that website you can find our small business resource collective this collective are the resources that our community partners have provided to help support small businesses through this time whether it's guides tools uh whatever they may be you can find them on there this is a list of some of those guides and resources that you'll find there's an unemployment insurance guide there's safe retail guidance for barbershops and cosmetologists the national restaurant industry has a guide for restaurants manufacturing uh a ton of information you can find that on there to help support your business so quick note about this week today is our return safe worksafe session with uh updates from the national safety council uh we're excited to hear uh you know review the safety issues and safety challenges and then here's some of the updates that they've got and then thursday our session is uh using data to grow your small business and it's a first look at a brand new tool that arizona public service aps has developed and created called size of arizona we're really excited to partner with them on this session it's going to be a great session so if you've not uh registered for it i would register for it and and follow along it's also going to teach you how to use the tool um for your business some quick updates um if you're out in the rural community we have our empowering rural communities webinars uh you can find those on our website daisycommerce.com world slash economic dash development dash webinars um a couple times a month uh those are shared uh targeting specifics for the rural communities also there's the coven 19 community support fund for southern arizona that is an active grant program you've got the link right there that covers payment santa cruz counties uh the maricopa county small business grant phase two is still active and then there's also the economic injury disaster bone program is still active and functioning a quick note about the the idl program is if you have applied for any idea alone and you haven't heard from the sba on their website there at the bottom of the website you can find their customer service number please give them a call and follow up on that don't wait around but be proactive and make that call i want to just a quick shout out for the amazontogether.org website which is the states kova 19 information resources and another reminder of our cobit 19 business resource webpage this has information for workforce financial resources business resources and other information related to businesses in arizona during the october 19 pandemic a great great resource page to to access so i also want to share a quick reminder about the services that the arizona commerce authority has for small businesses throughout arizona we have our small business services division and we can help you with navigating through the sba working with the small business development centers score working through local banking contacts and more additionally our workforce division can work with you as a business owner whether you're looking to hire employees or train or upskill employees they have programs to help support uh employers and then our arizona mep is a is the manufacturing extension partnership and they are focused on helping manufacturers grow and develop their programs from a to z they're an award-winning program so uh please take a look at them additionally at this time if you're looking to just start a business to break free and start your own business as things are starting to pick back up we have our small business checklist and this is a tool that you can use to help with uh understanding the licensing of registration compliance requirements um it's an online interactive checklist it gives you some results to help you know where to go and who to contact just get your business started so today we're excited to have ed tabby back with us he's an instructor and trainer for the arizona chapter of the national safety council uh for those that have been following along in the boot camps ed was with us early on provided a number of sessions on safety as we were working through the initial phases of covet and he's back with us today to share some updates and so ed i'm going to turn the time over to you and let you start your presentation all right sounds good i'm going to the share screen option here from beginning here we go hopefully there it is so good morning everybody i hope you had an awesome long weekend my weekend was about 10 days long because i just got back from vacation as well so i'm having to relearn everything this morning so bear with me if i kind of stumble a little bit because i'm old and i don't remember stuff but i just want to introduce myself my name is ed toby i'm a safety trainer for arizona chapter national safety council and um the primary courses i teach for first aid cpr train the trainer and a number of defensive driving courses but in addition we do some lift truck training some construction zone flagger and some workplace safety certificate programs safety training methods principles of occupation safety and health safety management techniques incident investigation ergonomics team safety job safety analysis so it's a pretty long list of things we do and joining me today is also amber pappas president of safety help today amber take a second and introduce yourself yes thank you for having me back i always appreciate the opportunity um as i ed mentioned i too am a trainer at the arizona chapter national safety council assists with some of their advanced safety certificate programs i am also the president of safety help today we work with small businesses in on the osha compliance side of things whether you have no safety program or kind of you know or trying to get it figured out we kind of come alongside in regards to the osha compliance and assist in various ways through policies trainings programs that kind of stuff but again i appreciate the opportunity to be here thank you ed awesome as you can tell amber's the smart one of the bunch that's all good hey um just want to remind everybody if please use the q a function if you have any questions amber and i will be monitoring that throughout the course we may choose to answer some as we go along or we may save them to the end but like say q a function please use that and at the end you'll also receive access to the slides from the presentation so don't be overly concerned with taking a bunch of notes just kind of relax and take it all in so we do have some goals and i'll acknowledge at this point as well some businesses have been back for some time now but there are others like movie theaters bars and others that just recently were able to reopen so this particular presentation was designed uh primarily to help business owners come back from the covid uh shutdown that happened initially and what kind of things you need to think about as you reopen your business as you build confidence with your your employees build confidence with your customers talk about some medical testing uh what's what you can do legally what you have to be careful of how to commit communicate your commitments to safety and health and this we're also going to talk about some lessons learned that we've added to the presentation that we didn't originally have so what we've done is we've kind of combined things into a list of action items and these action items are going to apply whether you've been back for two or three months or you're just now coming back because they're they're still important things and what we want to do as we kind of go through there the presentation today is kind of reflect if you've been back for a little while think about some of the controls you put in place initially are you still using those did you modify them were they effective those kind of things and then because what we want to do is kind of find that sweet spot where we're opening and being as efficient as possible but still providing the level of protection that we need to continue to fight this virus that's not going to go away anytime soon it's out there and so we just have to find ways to to mitigate our exposures to it and keep everybody safe so we're going to go through these list of action items one at a time and kind of see where we're at so the first thing we want to do is gather information and then form a task force and assign a leader within your company that's going to help guide everybody through this process and it's important to gather information that is from reliable sources incredible sources as as we all know when you look at social media there's a huge spectrum of stuff that's out there with information that's good and information that's a lot of conspiracy theorists and stuff that you know is really outside of the mainstream of thinking so we want to focus on the credible sources and and use that information the best we can it's also appropriate and we encourage you to network with other business owners that you know and share the best practices hey this worked for me you might want to try that oh really you did this okay maybe i'll try that so kind of go through and figure out what are the best practices and help each other because we're all in this together we need to build each other up we're not competing we're all trying to do with the best we can to get through this crisis it's it's important to have uh participation from all levels of your business when you have this group of people or task force because the people that are the front line people that are doing the kind of day out jobs have a different perspective than those that are in mid level and upper level management so we want to make sure we have good communication from all levels seek that input from all levels and that we have a really well-rounded source of information that you can work with so some of the information resources we recommend cdc osha ada.gov it has to do with disability and and ada issues and i also work from the national safety council who formed a safer committee right after the covid crisis started we gathered professionals from all around the country and form this task force to start to work on recommendations for the workplace and these are anything from fortune 500 companies to small businesses to people in the health care industry the legal profession government they all join together for this cause of creating a database of information that everybody can access to help you manage the covid crisis moving forward in your workplace so this is kind of a description of this task force i do have a link on the screen and at the end we'll have a whole page of links that you can work with and when you get the slides those links will be there but these safer playbooks are really really helpful and that they've taken a number of different topics and different industry segments and they've created here's what you do in this particular case you're trying to address and they have some very specific topics that they address so i i strongly urge you to to visit nsc.org and look into their covid task force safer task force database it can be really really helpful for you also i mentioned osha resources osha.gov has a great covered several pages and lots of links with standards updates a lot of medical information some really good industry specific guidelines this is kind of like what the home page looks like and you see one the highlights and then the the right side the medical information and control prevention there's all these different links that you can can go to now i do have to say that osha has not developed specific standards for covid however you do have an obligation under the general duty clause to have a safe work environment so let me have amber talk about that for just a second yeah and i want to chime in just a little bit on that there is um i'm not quite sure when but i just read the state of virginia is actually pushing to get something launched fast which that's in my opinion that's the fastest i've ever seen a state react arizona hasn't mentioned passing anything so we're still under the general duty clause but simply put federal and state osha have a clause kind of outside the regulations that indicates every employer must furnish a place of employment to their employees that are free from the potential or recognize harms that could cause injury or illness so it's kind of that catch-all so even though there is not a specific covid19 regulation that tells us what to do and how we are all employers are subject to that general duty clause and that's where this is all coming from and so um i love this osha's website if you have not looked at this and the safer tons of resources but keep in mind this is not regulation all of this is just giving resources and recommendations based on employer type in which osha says hey this is a good recommendation but it is up to you the employer which i'll talk a little bit later about to develop your own specific plans and practices to protect employee safety and health and i want to throw that in there a lot of people are asking amber well why is osha even dealing with this well it is safety and health it is not just falls and ladders and electrical it is the health of your workers as well so um again i don't necessarily see arizona coming up with anything quickly so like some of the other states are but we still have to follow this general duty clause awesome amber thank you for that so our next action items we want to do some risk assessment and some hazard analysis so we want to look at our particular business and we want to try to determine what is the risk and i've got a couple of graphics of some different tools that are used um in the industry to help not only identify the severity of the risk or you know how strong it's going to be and what the consequences are going to be and we also have some individual tools we can use to help identify specific tests so the chart on the left is if you have numbers associated to how likely something is to happen one being rare five almost certain and then what the consequences would be if that was to take place all the way from you know minor to catastrophic so when you combine those two numbers together let's say if you have a four under likely and four under the major consequences you multiply those together you have an extreme case of 16. and so when we have numbers that have fallen to those red and orange and yellow categories we need to think about what we're going to do to mitigate those particular risks so that we're not going to have these catastrophic catastrophic consequences if there is an exposure osha came up with a risk pyramid and they have a document 3993 that is specific to covet 19 i would encourage you to google that beca se it has some definitions that are associated with each of these different levels of risk and describes some of it in relation directly to businesses but one way to help define what the risks are and what the hazards are is what's called a job safety or job hazard analysis and in this case you break a job down into tasks or steps so let's say your job is you're an electrician but your task today is to change out a faulty light switch well what are the hazards if you have to think about that are associated with that light switch everything from lockout tag out the proper tools everything you need to do the job safely right so what you're going to do is you're going to take that task and list every step that has a potential exposure to it write it down write what the potential hazard is and then what kind of controls you're going to put in place to mitigate that so if your hazard is electrical shock and make sure you're following proper lockout tag out processes and procedures make sure you're wearing insulated gloves have the proper tools those kind of things and so that's how you go through so you can you can take anything from you know the reception desk at a hotel has some hazards so potential exposures to people coming in the door so you know what are those hazards what are those steps and then what kind of controls are we going to put in place whether it's the plexiglas shield limiting the number of people in the in the vicinity proper spacing face mask ppe you know different types things so that job safety and job hazard analysis can be done on a very simple form that we see here and on the left you you sequence the steps in the middle identify hazards and then i write identify what procedures processes or controls you're going to put in place to mitigate exposure to those hazards and i would suggest you do that in even outside of cova this is a great tool to use in all areas of your business to identify potential hazards and when you do these it's important to save them keep them as a record that way somewhere down the road if you do have some sort of an incident and you have to um have some conversation with a compliance officer or insurance companies you have documentation hey here's the steps we took here's the controls we put in place and you've done what you call your due diligence as part of your planning and the thing is if if you don't do this and you have an incident then you don't have a lot to defend yourself with so it's this is really an important step in order to make sure that you're identifying those risks and finding ways to mitigate them all right the the next thing we want to do is it develop a plan we want to have some sort of a plan on if we do have an exposure and at this point i'll let amber kind of take over and she'll go through the next few steps all right thank you so to kind of um tie in what ed's been talking about the first few action items that he mentioned was if you don't already have a team develop a team a team's going to be important again it gives you coverage from all different departments you know and if you when you're in upper management sometimes we don't necessarily see the challenges or the constraints that maybe a certain department or other you know frontline workers see and so it's super important to have that with these response preparedness plans and so i've heard them called all different things i've heard infection infection control disease preparedness and prevention so either way whatever it's you want to call it we need to have a plan specific to how your organization is going to handle infectious disease responses right how we're going to prevent it and what we're going to do um in return in in case if there were um a case and so if somebody if you get an employee that comes to you and says hey you know i think i might have been exposed we absolutely didn't need to know what we're going to do ahead of time so a couple of things that i want to talk about there's some references osha there's some current programs that you can refer to um in regards to instead of reinventing the wheel i know some organizations have bloodborne pathogen programs things like that so if you're starting from scratch again that safer um link to the ed mentioned through the national safety council they've got some good plans there's a lot already out there so don't reinvent the wheel but definitely you want to customize it you want to make it visible to everybody again ed mentioned using tools such as a job hazard analysis either way whatever tools you use make sure you're looking at all of your operations you want to make sure that you're not leaving anything out ed will mention a little bit later as far as an action item reviewing from a customer perspective right so sometimes with these plans we get so narrow focused because we're the ones writing the plans whether it's a team or we're doing it by ourselves oftentimes we might miss things and so that's a part of um when you're developing these plans you want to you want to look at all the different factors and if you'll hit the next one for me so when it comes to infection protocol this is key i often run into a lot of clients will call me in um in almost a panic you know amber i got this weird case or amber you know so and so didn't want to come to work today because so and so was possibly exposed and there's all these different situations and some of them can be quite unique i still to this day um the calls have definitely gone down which has been great i don't get as many calls on a weekly basis but you know there's still some of these odd random things that are happening and so in your protocol you need to know ahead of time what are we gonna do what we're gonna do so there's actually a great document at the end of this presentation that you guys will all have access to that kind of gives you some examples on how to respond and i absolutely recommend that you at least have if you don't have one if you do go back and take a look at it see if it's working but an infectious an infection protocol and what i mean by that you can see i've given you a few examples but what is going to be your protocol for somebody who's considered primary exposure right so i have an individual who has been confirmed diagnosed with covid19 and i want to talk really quick about the confirmed have procedures on how you're going to confirm i in my personal experience in working with numerous clients i'm still seeing a lot of false positives i'm seeing individuals who went in didn't necessarily get tested but were reported positive and so there's still a lot of that there's still some gaps in the system so you want to make sure that you're confirming where did they go did they get a doctor's note that kind of information because that will put them in that primary category and based on that you're going to have different procedures on cdc guidelines what we do so do we quarantine this individual for so many days um until after tested negative you know you need to think about that ahead of time and then from there trace contacting right who who were they exposed to what did they contract it at home did they get it at work were they exposed to other workers and so that's kind of it's kind of like a hierarchy you see down in the secondary this is a team member who might have been in direct contact with somebody but not a primary right so there's going to have different infection protocol i know some employers were being super proactive at the very beginning of this and just shutting everybody down if if there was a potential exposure however that really wasn't conducive to business and cdc doesn't recommend that as well so make sure that you kind of follow this hierarchy of charts understanding what the difference is between primary secondary tertiary exposure and what your protocol is going to be based on that next let's see if we can get to that next slide there we go so next again talking about your plant now those of you who have already done this i realize that some of us have maybe already started this i do want to recommend with any plan you know not just covid but any plan that we're doing it's always good to go back and look and see what's working so whether you're starting over and this is the first time you're hearing it or this is the first time that you're hearing this it's still good information it's always good to go back back to the foundation so when you've got your team you've you've kind of evaluated all of your exposures all of your risk and you you're putting your plan on paper start with this upside down triangle this is a a basic framework that ocean a lot of safety professionals refer to um called the hierarchy of controls and it's super important that you understand i'll go through each one of them fairly quickly to so that we can keep this moving if you have questions at the end you can ask or email me and i'll get into more specifically with ideas but i just kind of want to give you all a general idea of how this works so this upside down triangle you can see if you start at the top these types of controls are going to be more effective we have elimination so there's things that we could possibly do to eliminate the exposure right that might be keeping workers at home staggering shifts certain screenings things like that and then as we go down that triangle those controls while good and sometimes we can combine with other controls they become less effective so i want to point at the bottom of that triangle we see ppe ppe we refer to in the safety world as your last resort so when you've done everything else that you can and we implement ppe we need to understand when ppe fails injury or illness is is the result and so it's super important to not start with ppe oftentimes when i work with employers who are putting their programs together we tend to want to jump to ppe being our first control so i want to point it out it's super critical to have an effective plan that's going to work start at the top not at the bottom so again on the hierarchy of controls we have the engineering controls which i have kind of skipped down we have the elimination substitution but engineering's going to be kind of where we're going to start at um in the control so engineering involves isolating employees from work related hazards so the reason these tend to be more effective over administrative and ppe is because we're not relying on somebody to do something these are solid controls um they reduce workers exposure but again we're not relying on worker exposure excuse me worker behavior so like you can see in this picture we've got a physical barrier we are isolating workers away from potential exposure there's nothing that the worker needs to do without their station so a few other examples can be things like increased ventilation high efficiency air filters maybe touch free faucets and receptacles reconfiguring workspaces to promote distancing again these are all on that on that pyramid these are up there and tend to be more effective than your last line ppe because we're not we're not um again we're not relying on worker behavior to implement those next we have the administrative um i want to actually skip to the next slide because i think i believe i have some more examples of that no okay sorry let me go back i apologize so again administrative controls these when we can't engineer out the hazard we will take a look at administrative controls these require action by the employees or the employer and they often include changes in work policy or procedures so it might be things like working remotely or staggered work hours safe work practices programs on again that infectious protocol that's an administrative control it's a program what to do if an employee calls and thinks that they're sick what are we going to do that's kind of a control there travel procedures you know ed mentioned hey i traveled a little bit so national safety council has procedures what happens when a worker travels what are we are we following the cdc guidelines before they can return do they have to quarantine that type of stuff in here we'll also see your disinfecting and hygiene procedures which i'll talk a little bit um more about later signs right when we have a plan and a program it's important that we remind our workers through through signage and we communicate parts of our control strategies through that and then also in here we see education and training if we want to get buy-in you know regardless of what we all think everybody in my experience i have seen so many people we all have our own personal opinion on covid your workers have their own personal opinions as well but we need to eliminate that if we want to get everybody to buy into our program whether they believe it or not whether their personal opinions we have got to communicate and train them effectively on look this is our plan this is why we've chosen in these certain engineering controls these certain administrative and ppe controls this is why we've chosen this type of of glove versus this type of face covering you need to train that is going to be key i'll touch on it a little bit more later and then lastly again ppe this is your last defense so i often recommend with your plan whether you have one or you're just establishing take a look find out what's effective i still am seeing you know now that everything's open being a i call myself a safety nerd i constantly have my safety eyes on and so when i visit other employers and businesses i'm taking a look at their strategies some companies bravo are doing an excellent job where whereas i'm seeing a few others that are struggling and their controls it seems to be that they're jumping right to ppe and often times they're choosing ppe that they're not even educated on how it works themselves we see in this picture the n95 respirator and a lot of employers i've seen just jump to that and not knowing that bringing in an n95 respirator mandating that workers wear it you're now subject to additional osha regulations under the respiratory protection standard there's certain fit testing and medical evaluations that are required i'm also seeing these n95s with the excess flow valve it's got that little square box in the front of it that flow valve is designed to allow excess air to come out and so it's not quite effective for covid i'm actually super glad i saw an airline ban those which was bravo to them for doing some research but my point being do research like ed mentioned in the beginning look at the industry see what other companies are doing but make sure that you're educated don't just jump to ppe and your plans if you're currently using ppe take a look go back and see is it effective if we're using gloves right so gloves are a one-time use our worker is using them all day long what are the potential exposures there so when you're developing your plan use this hierarchy of controls but you i can't stress it enough i've been out this last month i've been out with osha a lot i'm not they're out they are definitely on covid they are responding to um complaints employee complaints you need to as an employer make sure that you have a plan that is documented and that it is effective so while we're going to give you a ton of resources and kind of the skeleton and the bones you need to as an employer tweak it you need to make it your own you need to get other people involved and you need to use certain controls that are going to work within within your vicinity all right ed i believe i'm handing this back over to you yes and um we want to talk a little bit about the medical and health aspects of this because we're seeing a lot of different things used from temperature checks to actual testing required contact tracing questionnaires that you fill out before you go into an office for example i went to see my dentist about a week and a half ago and i had the temperature check and the questionnaire i had to fill out have you been exposed have you traveled to certain places those kind of things and so a lot of places are using these sorts of different test things what you have to be aware of as an employer if you for example doing temperature checks on your employees it is allowed under the current covi [Music] crisis that's been identified but you also have a an obligation to protect that medical information that you're obtaining because the temperature check is considered a medical exam under the ada which means you cannot disclose what that person's temperature was so if you're standing you're 98.7 you're you know you can't say that out loud to where other people would hear it because now you're just you're disclosing temperatures and medical information that should be private so be aware of those kind of things and hygiene infection control break it down to the basic safe behaviors encourage people to wash their hands frequently avoid non-essential contact you know have remote meetings instead of in-person meetings have proper ppe scaled according what the risk is add sanitizing stations everywhere i just came back from a trip uh to a resort and before when ever anytime you entered any different room the first thing you have to do is is use sanitizer on your hands so we're doing those kind of things much much more frequently to make sure that we're doing everything we can to mitigate the spread of the virus here's a sample form that could be used and the thing about this form if you answer if you ask any of these questions individually you could potentially violate ada however if you ask a group of questions together like this and say hey are you able to answer yes or no to all of these without identifying which one then you can ask those pers those types of questions as long as you're not disclosing which of the questions that they cannot answer affirmatively too so these types of forms are being used pretty frequently um certainly more on the medical side of things if you go see your doctor your dentist chiropractor whatever you're going to see a lot more of these types of forms some businesses are also using those when we hold classes here at the safety council we have a similar questionnaire that we have people fill out and we tell them hey if you're not feeling well if you if you have any of these potential symptoms then please reschedule to another time we just want to make sure everybody that's here is is safe right so let's talk a little bit about the emotional and mental health side of things and this is where we're seeing a lot more attention being paid paid to now starting back in march april may when people were physically quarantined at home businesses were shut down if you were working or working remotely and they found that yes all of this can be workable but there are side effects to isolating people and we're seeing as a result now here we are six months into this pandemic and we're seeing a much higher rate of drug use substance abuse mental health issues depression um domestic violence even is happening so we're seeing a lot more of these types of side effects that um take a while to to come you know be identified and some of them are very very serious such as substance abuse and domestic violence but others are a little bit harder to identify something as simple as i'm having trouble focusing my sleep schedule is a bit disrupted i'm waking up in the middle of the night and i'm kind of stressed out all right i'm just kind of feeling off you know and i you know my i'm not motivated i'm kind of numb feeling um and these are all side effects of isolation and not having the interaction with other people that we're used to having because even if we are back at work and we are in our office we still have procedures in places where we have to wear a mask and we have to limit our contact with other people so even if we're back in the workplace it's not like it used to be and those changes are sometimes difficult for people to accept so we want to really as employers be really laser focused on trying to identify these sorts of effects in our employees and encourage people to get help there's no shame in asking for help we can all use help at some time and another i know there's been times where i'm saying you know i'm done with this i just want to move on and get back to whatever normal is going to be but finding out that normal isn't normal and so it's not unusual to have these sorts of feelings and frustrations and making it difficult to focus and all those can affect our job performance and can affect our safety on the job as if we're doing um items that are potentially dangerous so another thing that we want to do or another our next action item is have some sort of training in place if you were away and closed and now you're returning to work have it like it's the first day they've ever been there have some sort of orientation where you discuss the changes and procedures talk about how the virus spreads and by the way that particular topic has evolved since this all began right they in the beginning we were really really focused on surfaces and touching things as well as the droplet spread and recently you know the cdc is as as they've learned how this virus spreads they've kind of changed their their priorities and yes we still want clean surfaces yes we want to disinfect as much as we can but they found that that transmission is actually a bit lower than what they originally anticipated and they're more focusing on droplets and airborne kind of spreads so this is a constantly evolving um process and we need to make sure that we're specifying you know protection protocols that are going to match the the current information amber wants to uh yeah i want to i just wanted to chime in on the training again the orientation is great but i recognize some of us have kind of already been out this and so it's again going back to and we'll touch on communication but training is key and it's constant i just i want to point that out there training is constant even to your trainers um i worked with a a business not too long ago in which you know they had their program together but the people that were training and the supervisors and managers that were putting it on they didn't really buy into the program and so maybe look at that your team they need training as well they in order to ed talked a lot about mental health and that is huge that is what we're the trends that's kind of what we're seeing and dealing with so as an employer that has to be factored in there so when you're putting your training programs together well the initial training program is great communicating that with your workers as far as what we're doing but it's a constant that's what i want to point out changes in those procedures like ed mentions there's changes in um again how the virus spreads cdc protocol there's even changes in the ada and all of that stuff so you need to make sure that your team is constantly training and communicating this information so that everybody all employees from top all the way down to front line understand and that will help with buy-em that's gonna help with some of the fear some of the what-ifs because again while we're going to these things and we're going to credible sources you have to recognize that our your workforce is still exposed to everything else out there social media all of that so how do we get a good effective program training is key i cannot touch that enough thanks ed awesome and that training also includes the ppe how to properly use it how to fit it how to clean how to dispose of yes so you're right the training is critical and it's not a one time thing it is an ongoing process and you know what it was prior to covid and it will be after covid training is always an ongoing process we do need to talk about cleaning and sanitizing um yes the cdc has downplayed a little bit the surface contact aspect of this but it's still important to do so start with a clean facility if you have to get a professional in to identify the proper cleaners for the types of surfaces and areas and the contacts that you're going to have certainly do that the epa has an approved list of disinfectants that's their epa list in we'll have a link for that at the end of this so that's a re really good resources but keep in mind also if you're introducing new cleaners and chemicals into your area of business you also have to practice safe procedures on how to properly protect people against those how to dispose of them how to use them properly so have those safety data sheets available and educate people that's part of the training process on how not only here's the cleaner but here's how to use it amber go ahead yeah being a again the safety side of me has got to kick in here so um i'm currently working with a client who's who's facing this issue so you need to make sure you have your hazard communication programs written and up to date and this is kind of falls in line on the osha side while we're still trying to sanitize and protect like ed mentioned you are introducing new chemicals into the work environment so those safety data sheets are key however take it another step you need to make sure it's implemented into your hazcom programs and that you're thoroughly training your employees on the um the exposures and access and all of that so thanks that's all awesome all right uh safe practices and some of these kind of get back to the basics you know stay at home if you're sick if you're not feeling well if you have a fever if you you're feeling kind of off um freak you know frequent cough those kind of things maintain social distancing hand washing we're hearing this constantly right almost to the point where it's it's kind of you know almost not effective because we're just so used to hearing it but it's really important to keep doing this uh proper coughing and sneezing etiquette into your elbow into a cloth into tissues make sure you're trying to you know collect as many of those droplets as you can at the source uh avoiding you know non-essential contact handshakes hugs those kind of things avoid having in-person meetings doing remotely don't share items back and forth and then once again the proper pbe such as masks and gloves ed really quick there's a question that came up in regards to action item seven if you could touch on there was a question how often should we be sanitizing you know a classroom per se something like that are there recommendations for the from the cdc as far as you know before and after what do you recommend when it comes to sanitizing efforts all right so something like a classroom setting like where amber and i are sitting now we have people that come in for a number of hours at a time and then they leave and we're sanitizing in between every use in that case so one person sits at a table they get up they leave weakling and sanitize that chair and tabletop if you're in an area where you have like walking clients and you have a counter surface or door handles and things like that that are frequently touched it's going to depend on the volume but you want to create some sort of a schedule where those are done maybe every 15 minutes or once an hour depending on the volume i was at my doctor's office a few weeks ago and there was a guy in there doing nothing but walking around wiping down door handles now something you can possibly do if you don't need that door to be closed let's let's leave it open right that way we don't have a surface point of contact so i there's no actual answer for how often you clean it clean things it's going to depend on the frequency of use and the potential exposure but where you can in between people you should do it if you can and you nailed it again going back to osha compliance and protecting worker you know health that's kind of what they're looking for if you ever you know an osha compliance officer comes to visit your facility that's what they want to know you know they want to know the whole program what are you putting in place what again what type of engineering administrative controls ppe that kind of stuff and so they want to see that do you have a a cleaning schedule how often ed mentioned it is always best before and after sometimes that can be a challenge and that's where it's important to have a team of people to take a look at this and put a program that is effective i'd love to put on paper that everything gets cleaned constantly but that can you know let's be realistic as well these plans have to be realistic it has to be something that's doable and so um again it's not a i wish like ed said i wish there was an answer that's a one size fits all but it's really not you need to take a look at your environments look at the exposure the risk and then put something you know plan that it's going to be effective then it's going to work all right so i'm actually going to take over onto the communication side of action item number eight i've kind of touched on this a little bit already but it's super important again you've got your program whether you're just starting or you're going back and taking a look and making you know adjustments as you go along it is key to have a consistent message that starts from top management again i can't stress it enough get everybody on board your trainers your supervisors have a meeting with them you know get rid of all the personal opinions all the the you know the the false information and just look here's the deal we have to protect our workers regardless and so everybody needs to be on board that message needs to be consistent and it needs to maintain it needs to be positive so take a look especially if you're the one in charge of this do a walk around see kind of what some of these messages are i challenge you to see if there's some of that negativity going around and let's bite that in the butt right let's deal with positive we as an employer are doing what it takes to make sure that everybody goes home safely we want everybody to to buy into this program we encourage input and definitely make sure you're leading by example start at the you know look up look at your supervisors look at everybody and see do they buy in and find out if they don't if they don't what is it maybe it's because we're not effectively communicating why we're choosing a certain control why we're using social distances or we've re-staggered and reconfigured the workstations instead of jumping right to ppe well maybe it's a little bit of education maybe your workers don't understand they're thinking that hey i'm safer if i put on an n95 versus if i socially distance well there's a gap right there in some education and training so share your commitment communicate your efforts why you're doing what you're doing and again encourage input that is going to be huge because we're seeing like i said ed mentioned a little bit earlier especially with the school shuts down and all of that we're starting to see fear and a lot of that mental stress and financial burdens and so it's important that this program whatever it is that you do is communicated positively throughout your whole organization i believe action item number nine is building trust with customers which i'm going to give over to ed but before i do really quick i saw there was a question i want to hit on really quick a question came up earlier if i had an employee test positive several months ago do you know can i ask them to be retested all of that you need to be careful you need to be careful if you do not have a written plan with protocol you're walking a fine line by just kind of reinventing or coming up with procedures as you go edel mentioned he's kind of mentioned a little bit i know there's more information at the end in regards to eeoc and ada regulations but you really have to be careful so in that instance with that particular person i would challenge it go back and have a plan if you don't already have one follow those procedures again going back to that kind of you know if they've been primary exposure secondary exposure what are our procedures get it written down make sure all of your workforce is educated and trained on it first before you start implementing anything while i do need to acknowledge there is some potential risk if you had somebody a few months ago that was tested positive however in that case you need to gather a little bit more information see where they're at now again get your program together and then deal with that kind of individually but be careful with just kind of on the fly procedu es is kind of is where i'm going with that that's why it's super important talk now if you haven't had any cases if you've had a couple things talk now talk now about extreme cases what happens if i get four workers from an apartment that call in i'll sick one day what are you gonna do it is important to talk now and have those plans in place so all right ed i'm going to give it back over to you awesome stuff amber and these are really really important issues and i can't stress enough like amber said you can't make this stuff up as you go you really need to plan it out and if you have for example asking for a test a negative test before they return to work if that was your policy that was in place for everybody then you can legally do these things but if you haven't done it before and you decided at this point hey let's do this now um you have to make sure you're documenting and make sure you do everything appropriately so you don't violate any of the ada and eeoc laws okay so with all this we're trying to build trust not only with our people but with our customers so we want to be visible with cleaning and safety in the past you know like a restaurant would be kind of discreet when they cleaned a table after some now we want to be visible say hey here's what we're doing here's we're sanitizing we're doing this we're doing this have a uh up front in your lobby have posters as to what your plan is use effective signage and let people know that you are truly concerned with their safety and your tape making that your top priority and here's the things that you're doing i encourage you to you know walk through your front door of your business like you've never seen it before be a first time customer walk in and look around what do you see because you're used to coming every day and you're kind of oblivious to what's there and you walk past things that are potentially hazards all the time but if if you look at it from the perspective this is my first time walking through the door and take a really careful look around do i see countertops with hand prints and fingerprints that are really visible it means well we haven't disinfected anything in a while right so look for those types of things and and use those as opportunities to evaluate your your facility from a different perspective um we've seen we've all seen youtube videos of people getting in fist fights in stores because of masks and because of different things somebody asked the customer hey can you please do this and the customers define it you know do those things discreetly do them outside the store do them in places because the last thing you want to be is a youtube sensation with a million views right those are not helpful for you for your business for your customers and if you are using social media use that effectively to convey the message hey here's the things we're doing and we're being proactive about these things and trying to help keep people safe right so use that effectively lesson learned we're going to take a few minutes and this is where i'm i'm going to we're right before the q and a part so let's kind of if you have any final questions but we're going to kind of go through some of the lessons that we've learned as we've gone through this first one and we've said this about a dozen times planning is critical and planning is an ongoing process not just make a plan and let it ride for six months you evaluate that plan see what's working what's effective what you can do better and because this isn't going to be the last uh pandemic there's going to be others in the future so this is a great lesson and not only planning for today but planning for what's going to happen next week next month next year the the other thing we've seen especially from cdc and some people use this to be critical of cdc that the guidelines change well last you know in march you said don't do this now you're saying do this well the cdc is evolving as we learn a lot more about the virus and you would hope that they would do that the fact that some of these guidelines change is a good thing it's not an excuse to be critical of cdc or osha or anybody else it's the fact that every day we're learning more about this particular virus so the guidelines have to change and so from your standpoint it's really super important to be flexible and try to stay on top of those changes um one of the things they've emphasized a lot the last you know 60 days or so is there's a lot of people with covet 19 that are positive and exhibit no outward symptoms so we have to be aware of that as well just because everybody feels normal looks normal they can still potentially have the virus so we have to be diligent in once again a good mass policy distancing policies because you simply don't know who has it and who don't we talked about the disinfectant surfaces yep recommended we still want to do that but we're placing much much more emphasis now on the droplet and the airborne transmission aspect of this disease and so that's why masks are much more critical than they used to be and proper etiquette and sneezing and coughing and speaking and you know those types of things are much more important than they were um and then we also want to keep in mind and we touched on this earlier the mental health issues substance abuse increases uh effects of unemployment effects of financial difficulties effects of isolation um there's a lot more of these mental health issues that that on every level from you know just minor i can't focus state to all all the way from suicides are up so we need to make sure that as employers we're are we are really relating to our employees having communication with them and asking hey how you doing today are you okay is there anything i can do to help you i want to make sure that you're safe and healthy in all aspects not on the physical only on the physical side but on the mental side of things are there any concerns you have you know engage in dialogue and have communication with people to help identify those amber do you have anything to add based on what you observe with your clients no again i think i've already hit on it and i know we're running out of time but again for those of you that have already been open and they're doing this go back take a look at your plans look at what's working make sure you're getting feedback because again like ed mentioned we're seeing a lot of new challenges with the schools and different things and so communication is going to be key training keeping that message positive so it's important to go back i tell anybody with any program any system we we start from the beginning but you constantly need to to assess it go back look and see what's working what's not what's feasible where we may be getting bottlenecked and then implement new ideas and challenges again the osha website the safer website great resources out there for some of you who whether you're starting brand new or kind of going back to look at your programs ed just put up some links we we've referred to throughout this entire slide i believe they're also going to be on the arizona commerce website as well so um if that's about it if not i think we're at the q a we have a few minutes for questions yes thank you ed amber for 10 days if you have any questions uh please drop those in the q a box real quick we got a minute or two we can take for those um also if you notice on the screen you've got amber's and ed's contact information a few of you had asked about that through the chat box so that information is listed on the on this slide so um yeah great presentation at amber thank you very much for sharing these updates and sharing this information and i i totally agree as we learn more things are going to change but it's for our better so we can help keep everybody safe i don't see any questions popping in so with that uh i'll reach over to ed ed you have any closing or amber having closing thoughts as we wrap this up today i just want to thank everybody for allowing us to spend some time with you and hope you found the information to be helpful and certainly please feel free to reach out to amber and myself if you have any questions amber anything else you want to add i just i want to say hang in there you know i applaud everybody who's here today obviously you know we're wanting to do the right thing we're wanting to make plans again i've been working with so many companies and i just i can see the frustration i can see the pressure um i just i want to say you're not alone hang in there um i like i often tell so many clients day at a time you know start with a plan so um i applaud you for attending again thank you for allowing me to to join ed today and um you've got our contact information if you have any questions thank you so much all right thank you amber thank you ed we appreciate it uh we want to throw a quick reminder out for a thursday morning session 9 a.m with aps please go to the website and register for that it will be a very exciting session with again a brand new tool that uh for data that is normally available to large companies and is now available for small arizona businesses to take advantage of it and learn how to use it to grow a business so a great session we're looking forward to on thursday please sign up again great session today amber ed great job and uh thank you all for attending and we will see you on thursday have a great day thank you you