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thank you very much for joining us and welcome to transforming your branch with mobile capture and ID verification webinar today we have Jim rose from the financial brand he is the co publisher and he is a renowned influencer in the financial technology industry also with me as Steve Craig he is the director of products and experience here at my tech so without any further delay on Jim I'll pass the ball with you okay well I'm really happy to do it everybody say even though is digitally uh we have people from from across the continent and some from overseas as well but what were we talking about today is is really what i believe is one of the foundational steps of becoming a digital bank and when we're looking at the cornerstones of a branches it's obvious to everyone that basically the cornerstones of the branch are opening accounts usually for somebody Newser bank there's a lot more being done for people that are current customers to be able to have them be able to apply for additional services online and even through all devices but prob'ly accounts primarily with somebody new the bank servicing accounts administering advice and providing visible reinforcement of the brand and assume ruby mentioned who is head of innovating with the previous owner of the online digital Bank report obviously very expensive billboards so I think most organizations today are really trying to find out better ways to digitally accomplish these four items on next slide if we look at the overall branch environment we really have to ask ourselves do we know what our customers and the consumer and large how they prefer to use our branches once we answer that question it's time to think about how digital technology can improve the process and I think what's important here is that we continue to be telling ourselves that the consumer wants branches um I believe that's still true but the need for those branches is significantly different than it was even three years ago JD power for instance sound for the first time ever that those organizations that had the best mobile and digital banking solutions had the highest rated satisfaction and that no vodkas found that for the first time ever the branch location was not the key differentiator with regard to convenience so what we have to do is find a way to still offer services through the branch but in the most efficient way possible while also supporting our mobile and online grand opening processes next slide so when we talk about branch disruption I think what we really have to do is include five digitally enabled strategies number one we need to improve our distribution efficiency and that would mean finding out where we need branches as well as what's the most effective and efficient way to get the most customers served in most prevent potential consumer served we're leave it closed and new branches we need to reduce branch footprints we have to increase digital integration and we have to improve the customer experience much of the brand software that exists today is staff based supporting traditional transaction processing account opening in customer service going forward the software needs to change mimicking many of the digital innovations that are already in place in both the online mobile branch in banking environments these are things such as digital can open digital onboarding proactive recognition of the consumers relationship and even future needs so what we're trying to do is we're almost moving backwards in the operational flow we're trying to take things that we're already aggressive ly developing because mobile and online world and apply them into the branch environment thanks and crazy needs already working hard to personalize the customer experience during the online mobile interactions with the most progressive institutions really personalized interactions in the branch level allowing branch platform personnel as well as the teller status to get rid of what was once historically paper-based processes such as new account opening onboarding and relationship expansion so today we're really mean looking at number 4 number 5 the increasing digital integration integration thereby improving the customer experience next slide so we looked at our organization general manager reported french bread looked at what we thought to be the flows of account openings over the next five years and what we found was our estimates are that while branch openings will decrease by more than half we're actually seeing mobile openings more than double from them 2.2 25 million account openings now what's interesting about that is that when you look at this chart can you see the flow and you look at online mobile will not replace out we're going to continue to see more applications being turned out to the online environment but those have to improve as well what we really want to look at here is though is if you look at and if we go to the next slide if we will get the way the customers are going to open accounts and when we look at preferred channel of transaction type so next slide we'll see that the transaction types of consumers want this from the Nevada's four basic information account balances people are more than happy to use mobile banking and we've just done a recent survey we found that you know we have not gone over the fifty percent threshold of people that have actually used mobile banking so while we have a lot of discussion around mobile channel the online channel we have to be aware that a consumer overall prefers at this point at least to use non digital channels in a lot of instances especially when it comes to opening a new account such as a positive calendar or home equity loan line of credit so what we really get to on the right hand side of the slide here for novartis is then we'd understand that what we need to do is provide really good digital solutions for account opening and for service issues for the branch as well as the digital channels the online and mobile channels when we look at the next slide there's an explanation as to why the branch has not been abandoned completely and certainly not avenging we come to account opening if you look at the top it shows that for online and mobile they really convenience actors so if it's my schedule is quick application time it's the best channel for comparison as fast as access to funds things of this nature when you go to the bottom you see white consumers still like the branch it's the safest option from protection of my personal data it gives a greater sense of confidentiality and it provides the best answers to questions so what we're really there looking to do if we want to become a digital bank which I think that most organizations realize that in some sense of that word or that phrase we need to move to that that that we have to become more of a digital bank that applies not just to ATMs and online payments and mobile payments and account opening since this nature we all set to digitize the branch process and hopefully in that we can help salvage from these other problems so if we provide a digital colloquy process that is that proves to be at a safe option proves to be confidential the consumer would probably rather do in their house but until then we have to provide the bridge the next slide shows that despite the fact that reason surveys of bank executives say that they want to move to a digital bank environment we revealed consistently can remarkably consistent findings when it comes to the state of mobile account openings approximately seventy-five percent of u.s. banks map currently offer or plan to offer mobile account opening according to the survey by the Federal Reserve Bank now what's interesting about that is that the consumer wants the ability to have mobile account opening but there's still a great percentage that aren't going to be comfortable to open the account in an online environment so what we really want to do is say okay again how can we make the branch process more efficient using the same tools that we used open mobile accounts so when we start talking about things such as IV capture and prefilled into this nature how to take these capabilities these this technology that from the financial brands point of view and from the digital banchory points point of view is extraordinarily important to building online and strong digital experience so what we need to do is say okay so how do we move not only towards being able open accounts to a mobile channel but also be able to use the same technology in the branch gym so we look at the next next slide and we look at the drivers of branch channel investment the most significant investments are being made around increasing sales growth this is from cellent in august of 2000 ft but i'll vote eighty-one percent of those respondents institutions agreed that digital transformation branch for information was imperative there is really no consensus what that meaning was so without a clear definition of what branch transportation transformation is or even a digital bank is it becomes harder and harder for banking text to decide what it means for their own financial institutions so across asset tears financial institutions are calm are continually motivated to improve the branch channel efficiency and effectiveness needs to see what we what we look at here when you look at grant branch investors this is an important slide because it shows that the number one item of why people are investigated branches through the sales growth and we all of this can benefit from improving sales rope we also want we have to be concerned about declining or in traffic or different mix of business convection the brand so what what happens is there's an investment being made to reconfigure brand structure in order to address the declining traffic the drivers of branch and efrain also is to reduce costs it's also competitive initiative so what happens is you have other organizations sim tech firms and other organizations who are neighborhoods that are providing additional ways of people to use branch or non branch investments to drive better efficiency and eleven percent in Sofia it was the executive mandate what is concerned here and I don't know if it was given us one of their choices is these are all bank related initiatives I think the missing element of this is how do we take these initiatives how we take sales grow declining traffic and reconfiguring and branches cost pressures and how do we turn that around and say what can we do this going to address these needs while at the same time addressing the need of the consumer for a better experience the consumer does not want to go into a branch sit down and wait for long tedious accounting process that's all the same questions even of crew customers that they were asked in the past I don't know how many of you open the unaccounted a branch recently I think many people that are on these kind of phone calls that they've not watching to a branch at all very frequently if at all in the last five to ten years the challenges there's still a lot of people going into the branch especially for account opening in addition we don't as an industry do it very well I did have to go into a branch recently to open an account for a small business account and I'll tell you that it was probably the one of the worst experience that I've ever encountered not only from the fact that there are so many questions that are being asked informed that we've brought to the branch which took me three times to get all the Rays forms but on top of that the way they open the account is inefficient and ineffective especially compared to other interactions and other types of organizations that you go to direct so when we look at the next slide we'll find out the impact of these declining volumes of transactions so when we look at spring sales productivity what we're finding is productivity levels gone down one of the ways banks can enhance their brand encounter the cost of operating a branch such as rend maintenance IT and staffing is to actually increase the yield on every employee's re square for the real estate this is obviously important at a time when actual sales productivity of branch employees have been decreasing that's according to nav ontas so as you can see here you have the sales and non-color full-time equivalent days where you have is actually a reduction in productivity to combat is this trend more than just closing brace or shrinking them which obviously has an impact it's imperative that banks introduces leverage the new tools and technologies to maximize all the resources of branch while still blurry the key success services and functions that consumers desire from a from a face-to-face interaction and many organizations are starting to embrace the universal teller cept we're basically everyone in a branch can do many of the same functions where you may have a mobile staff that creates custom when they walk in the branch and interacts for them right as they they walk in whether it be for a basic transaction such as caching yepper organisation or more involved interactions such as opening a new account but overall what we're trying to do is we're trying to make it so we have a digitization of the branch environment on the next slide we find that I big roots researchers found that sorry we have some of these phone ringing and echo I don't know if everybody's met but I'd say group insurance finds that mobile capture used in branch as a potential to help finance institutions in five key areas number one reducing friction using a mobile camera enabled onboarding process to pre-fill forms that would otherwise be manually completed reduce the opportunities for errors delays and abandonment impediment interestingly happens in the branch as well as it happens on a mobile device so a lot of these same benefits happen in both the mobile environment online environment and the branch environment so we have to remember that reducing friction is a very important step in the branch sales process secondly the capturing of user data in trailing documents ranch employees can use mobile tools to capture for instance the driver's license and passport required you're close a sale and automatically import these documents into the system without meeting the paper um this is a big hurdle for most organizations because unfortunately as I come from a heritage of being a banker and spent many many years in the bank system we don't let go roll processes very quickly we've got to find ways to digitize a process thirdly processing applications in real time using the camera to capture data provides for banks the I the ability to analyze at that in real time leading to rapid fraud determine and credit related decisions so not only can that capture provide you the information needs to fill in documents but can also validate and verify the the consumers in the branch and provide the springboard for credit decisions which helps in the cross selling next to supporting in brain staff branch stats are limited the number of transactions are employees to realistically completing a day to use tablets with normal capture capabilities have been shown to help employees complete the transaction without a customer waiting it can also support the ax brain staff so bank branches are limited in the country that you have the ability to also um improve the sales environment so by delivering better structured data and for onboarding you're able to actually move the sales and onboarding process quicker but if less time is being spent and actually opening the account so what you have here is you have a reallocation of time from operations to sales that most makes it more efficient and more effective so in the next slide if you look at the core features of digital account opening so the digital kind of bring a branch the core features are you capture the applicants data that is with them you know the photo ID you're able to use a tablet a branch branch employed can take a picture of the ID and immediately be able to pre-fill information so the consumer does not take answer a long line of questions you can qualify the applicants that I mentioned you have the ability to actually not only validate and verify the applicants but move on to the sales proces and into the ability to actually cross so maybe credit services or other services I just went over to verify the applicants identity you also have the ability with the tablet to have real-time accounts funding so even if the consumer brings in the check now let's think about this a consumer bring to the check is already used to the normal Connolly process they bring in the check and the employee uses the tablet and takes a picture of the check and deposit it there is still a vast number of people that will say what just happened there it's a great cross selling capability to mention or consumer and antique the consumer how they'll be able to do that on their own in the future which helps not only in cross selling but in word-of-mouth marketing as well as getting greater engagement from the consumer the consumer knows they do not have to come to the branch to make the deposit us here on out that's going to improve their experience in addition automatically creating accounts in the quarterback banking system this is the whole cross selling capability to be able to actually use the information that's been captured to apply toward your other apps being a credit card debit card online making mobile banking cross deposit services retirement services these all are sped up because you've already done the fundamental parts on the next slide I show what the ancillary features are so new features are now becoming better glance class standard in the industry contextual prequalification so what we mean by that is by captioning it for information by understanding more about the consumer you can actually prequalify consumers for additional products in a contextual manner which means actually making them much more applicable through they are the online banking single sign-on by avoiding the data entry and identify verification steps you could go right to the online and mobile account opening or mobile banking apps there by not making this so that a person s whole but I'm running before the open mobile all these things are taken care of in one step this is important one's a-save and resume functionality this is so important because I think what we'll find is if a consumer is starting the process in their in their house and you don't have the save and resume functionality both in your online your mobile and your branch processing what your branch is usually going to do is going to start from scratch with the tacit application they can start and resume with a customer left off on their own in a seamless integration and a simplified process you have the ability to collect electronic signatures a person can use if their finger simply design the tablet and I'd say two years ago this was a sticky part because consumers weren't used to doing that but I don't know of many consumers that have not find something electronically if even for a prescription at Walgreens or someplace else or through some of the mobile pains functionality and found the ability to upload for photos for supporting identification documents so let me look at this this is you combine both the core and yes Larry features you'll have a really strong internal branch based Israel process and who's this make happy Felix in this page it improves the expectations and the actual experience of the mobile or that's a five short term next page which talks about what a mobile consumer really is looking for so if we look on the next page if we can click the side we look at the desires of the consumer enrollment via mobile needs based authentication digital access and one shot one clicks shopping we have to remember too that the mobile war is not necessarily the gen Xer are the gen wire these are actually people who are also minorities there are people with higher incomes there are older people that are already digitally engaged so we have to be careful not to put these people all in the weather the next generation that generations here and in fact even Gen Y the beginning at the leading edge of the Gen Y for 35 years old this year so what are the digital can opening trends if we look at the next slide the digital account opening trends are as we mentioned before the use of cameras use of touch screens the ability to digital and device authentication few locations so this really gets into the mobile capabilities but for an authentication for risk it's always good to know that where the customer is when they're opening the account and the ability to have in branch mobile capture so what we really are looking at here and what I think that the team from my techs can describe is really these tools are the same that can be used in a mobile or online environment as a cannon at a branch in market to bring these all together is really the movement towards a truly digital brand bank and branch Facebook the next step the nine steps for designing an optimal user experiences is clean navigation this is clean navigation not just for the consumer when they're opening things through a mobile app but clean navigation for the employee when they're opening the tablet app customer preparation so what you want to do is is make sure that the customer knows what they can bring there's a lot of banks today that talk about the ability to open an account either in a branch in with a mobile device and they pre tell them what you'll need to have simple data collection you want to simplify the process and you want to replace paper with digital documents the pre population of data this is the biggest breakthrough because the ability to not have to point and click and type in a bunch of information to a small formula it's a mobile device or even for the branch employee not have to type in data in a small format on their mobile device or tablet another key is the initiation of the onboarding process if you free up time and he's already captured the key information it is extraordinarily easier to sell additional products you also have the ability to retarget abandoned apps so this is the mobile environment or even in the branch environment if a person abandons a process let's say they didn't bring all the necessary forms lets you know anything that could possibly come up either in a mobile environment or a branch advantage what's really nice is not only can you start and stop again but you can go back to the consumer and retarget those consumers and say by the way we haven't finished your process what can we do this was never really done in the typical old fashioned branch o'connell green process if you started processing you stopped it you probably never got a call back from that bank bank branch paper you also want to move the mobile process to the branch as we said we're taking mobile account opening and applying it as a branch or fiscal environment situation and a very important part is to fund electronically I'm now going to go into a case study that we wrote about recently the financial brand and that my tech work sandton there to develop a branch based account opening process and this is a great example because it really brings our roi to light on what happened and what's interesting about this is it's not complete they're still working on this in the test mode so they're implementing as we were speaking here but it's extraordinarily successful so what happens is sensing they're actually kind of initiative to redesign the accountability process both internally and externally so what the customers see as well as the software and the experience um it was multi-stage process it actually started with a tablet based application that launched in 2015 toast last year the brand been redesigned the software for desktop use so what happens is the simplification process took on distrel forms to make it so that they overall simplify everything so what are the benefits of what sandton there did number one it reduced the screens on the next page it reduced the screens clicks and entry of duplicative customer information so as I mentioned earlier the benefit of a really clean tablet opening process is your you're cutting down the number of screens a number of processes number of steps significantly and i would say that know some people who sends in there they're not finished yet they've done a great job of cutting things back but is in any process you're going to get some committees involved and so some people not want to let go of certain steps but if you've ever opened an account it moving simple Bank mobile or a number of the other digital banks out there you'll see that their accounting processes is really got to be streamlined into you know as little as eight or nine steps you want to they also have a benefit the consolidated signup process across different services like the card online banking overdraft protection to exist a turnover that protection of the sense of link to count some things in this nature that in the past required a lot of re-entry of information which from branch employees perspective d motivates you to do selling you have an enhanced quality of interactions between the bankers and the customers and what happens is all of a sudden there's some time for discussion and engagement rather than simply sitting down in country or key keyboard you have a very secure online banking environment and it's environmentally friendly completely paperless tablet banker assist accounting process that reduce their risk in the Edit save paper so they really went all-in from the digital standpoint on the next slide you'll see today all the paperwork and it is still needed for opening account is delivered electronically electronically do customer send and stored securely in a successful in the online banking application what is infinite software right now is is running on tablets that many of the bank's branches with expansion still going on as I said the tablet capabilities have been applied to desktop processes so for those branches that aren't yet converted to the tablet process they actually are now able to have it under their their branch based desktop system so what was the impact you look on the next slide within a week of deployment more than sixty percent of eligible accounts are applications we're handled through the new platform more than twenty five hundred counts per week from the user experience plant on perspective what is interesting is look at the changing clicks they move from 343 to 180 clips from the legacy new account opening simplification when they moved from the tablet application they went from a hundred eighty klicks to 88 clicks or from a hundred and nineteen screams to 15 screens a pretty nice math what it shows is they've got rid of steps and made it so the digital technology actually did allow to work for them so for the desktop application we went from 119 28 streets 88 clicks for prospects 37 for existing customers now how can they know how many clicks it is when you have different lengths of names or anything else well that's actually because you're not in putting the names anymore you're just inputting you know simple data yes and knows male females whatever it may be what happened net satisfactions for climb by ten percent and the detractors for went down by five out of five point scale so wrapping up um what we're looking at there's a lot of different ways to branch transfer transfer sorry brands transformation and you basically have to find the right approach for what is right for your bank and your customers a great place to start is certainly with your brand in what you want to communicate to customers and prospects what are the consorted expectations that you're building with your online and mobile experiences and how do you move that to fit your digital distribution strategy within the branch remember you need to have a strong online mobile offering before you remove the physical presence it doesn't do very good to change your branch structure if you haven't made it really just do it in the online mobile environment obviously waiting to wait for having things to happen is not the best way we're starting to see significant movement in satisfaction scores between those banks and embrace digital engagement that those that don't consumers may say they desire a banking so front nearby but they don't necessarily need a seminal facility with multiple in range and drive at Pella windows and essentially what you really want is the ability to do what you need to do in the best channel available basically what I used to call the knobs and channel strategy what you want to do is find the best child for each engagement so invest in your overall digital strategy while closing trickier enhancing your today's branches is definitely an imperative you do not if you don't invest your revised digital strategy or distribution strategy you'll certainly be out of step with your customers as they move to a more digital engagement and lifestyle I'm not going to furl receive I'm sorry took a little longer than I thought but want to go over how might I can help you get to that next step hey thanks Jim hello everyone this is Steve Craig I'm a product director here at my tech systems and with the time that we have left today I just like to take you through a few slides one about my tech to you about our products have a demo and then open it up to questions so the slide that you see right now this just gives you a little bit of detail about my tech just so you're aware we are the mobile deposit leaders so if you've ever taken a picture of a check and deposit it through your smartphone you've likely used my tech software and as Jim mentioned earlier when he had recently visited a branch I did as well and I do that a lot fewer these days with the mobile deposit check feature but when I do go into a branch what's interesting to me is how little the branches have changed I was a teller when i first started my career I worked in a bank and the way that we opened accounts was very similar to today if someone came in and they went through the teller line and they were interested in an account I would refer them over to a person at a desk and the custom would go and sit with them but we have an opportunity with technologies data to transform that and a bit of the Apple effect or the Apple Retail where someone just walks in and they can do anything in any place in the store I think we'll see banks and credit unions have more of that opportunity so about my tech we're a public company we're on the Nasdaq you can look us up by our ticker MIT k we now have offices in San Diego which is our headquarters we've got an office in London and an office in Amsterdam we are a global leader in mobile capture not just checks we do identity documents and I didn t verification I'm we've got very many financial institutions using our software so over 5,200 with 70 million users touched through our technology including our mobile user experience which you'll see we're a mobile innovator we focus on mobile first we have been in mobile since about two thousand eight with the introduction of mobile deposit and that continues to be an area of focus for us both in terms of user experience as well as our patent portfolio so we're at 27 patents now with 17 pending we have a lot of proprietary IP in this area we want to go ahead and move to the next slide the focus of today is about optimizing the branch and many of the bullets that Jeb put on a line with our mission and our goal around simplifying and speeding up application process shortening wait times and improving customer satisfaction our big part of the mobile optimization story and not just improving speed but making sure we have fast and accurate data in that process when you're extracting information from a driver's license or passport getting that information right from that document as opposed to a person speaking their information and having an transcribed help improve the accuracy of the details going into the system and then making sure that we referring up time as Jim mentioned for conversations and for cross-selling and allowing the branch representative to be more productive is all the important part of the process so one of the products that leads into that are mobile fill mobile fill is all about quick and accurate data and this is a process of using a photo of a driver's license or passport to easily prefill d data into a form we do that with with mobile first and we're using both barcode from the back but driver's license as well as the content that's on the front improving onboarding capabilities reducing friction maximizing profitability through that onboarding process and of course reducing friction or all-important the other thing that's important about mobile fill is the mobile part right these are use cases that allow someone within a branch to move throughout that whole entire space but it also allows for a branch representative to go anywhere where there's an internet connection with so today's cellular connections and 4g are pervasive so you really can take that branch onboarding experience beyond the walls of the branch location to community events or sporting events etc where you want to go or your customers are next time so as part of the mobile filled process we also have the capability to do a verification which we call our mobile verified product and mobile verify is all about instant ID document authentication we're using the same user experience for the pre fill at the same time that we're doing the verify so it becomes very seamless to both the branch personnel and the customer as we're pre filling information that we're also verifying the document so we have the fast and accurate data we have brought document support so this is a little bit more focused on branch transformation in the US but we expand beyond that we're global with our identity document coverage part of the data flow is also making sure that you know who this customer is and you have the details that help feed your downstream processes for kyc and AML using security features that are built into the driver's licenses we also can help ensure that this is an actual authentic driver's license and the branch transformation scenario it's not as common for someone to come in and bring a printed or a fraudulent license because the personnel can verify it right there physically but as we think about scenarios outside of the branch being able to know that that's an authentic document and that flow is very important and then ultimately reducing costs by verifying customer very quickly is an important part of that story now for both mobile fills and mobile verify the center of that interaction is our my snap user experience my snap is the current experience that we use for the check deposit capture as well as ID capture so you can see here in the slide it is a guided video-based experience prompting the user with information about their capture session to help them be successful so we use successive video frames to analyze in real time the corners of the document the sharpness the brightness we do built-in benchmarking across the ecosystem of Android and iOS devices to ensure a great experience part of that capture is also the detection of the security features that are built into the license and then ultimately to capture leads into the downstream processing at our server to be able to provide the data into your application workflow so we have a couple of slides that show this my stamp experience in the context of a tablet these are pre-recorded just for the sake of the webinar to show you how this works so let's go ahead and kick into the first demo here we're initiating a capture we're selecting the document type and we're presenting the driver's license aligning it to the guide and successfully capturing the next is the back side of the driver's license we're capturing and then we're pulling information from the barcode the pdf417 barcode that's on the back of the majority of licenses so with this combination we've just captured those very quickly so imagine across the table a driver's licenses be being handed to the branch personnel or maybe the tablets being handed to the customer to capture the license we process those quickly through to the server and we return results now how these results get laid out is completely up to the financial institution they may be given directly to the application workflow or they may be provided to the branch personnel to take the next step in the process so for this demo we're just showing the breadth of information we've collected in that quick front back capture including a verification score which is looking at the information on the back of front of the license we're also doing in the front capture the evaluation of that security feature so where my Tech's it is really at the mobile capture and how you define your workflow can vary so you may do the driver's license capture at one point in the process there may be a series of other steps or questions and then on the back side of the process you may capture a check or scan a credit card to help with the funding interaction and each time the goal there is to use the camera as a keyboard use a camera to accelerate the process and allow the branch representative to have a more fluid conversation to focus on cross-selling to focus on relationship building to get to that process quickly and that's what my tech is all about I think from here we have time to open it up to Q&A so Patricia all I'll pass it back to you and maybe you can send us questions that's right thank you very much Jim and Steve um so now folks please feel free to type in the questions that you may have on the right hand side all of the window you have a box where you can type them so let's get started Jim this is um address to you so how much of a priority do you think this should be on our bank road map um that's that's the sixty thousand dollar question whatever the number is right now but I did the two key elements when come and say what do I need to put a my strategic plan now the two things that that I think are the most important most of a financial efficiency standpoint and from becoming a digital bank and from a sales standpoint the two major ones that I believe are that are really the most important our mobile account opening to be able to allow consumers to truly open it account completely from beginning and in a simplified mobile process and it right after that the ability for the branch to benefit from that exact same technology so where should where she go I believe I mean there's all kinds of priorities right now and priorities range from a regulatory to operational all these other people we look at the different things that digital account opening mobile account opening and digital branch account opening to bring to an organization well you're looking at is is the fact that these are the mobile branch opening our mobile account opening and the branch digital opening are two key elements from a branding from a cultural from a cost revenue and sales perspective site I think if they are not on the top of the list of things to do or pre doggone close as well as doing a better job with data analytics which I still think is somewhat integrated with this we're missing about I think it's very important thank you Jim um so I'm going to read the question that we had for Steve and it is the verification software available via web services or only needed great great question so for the demo that you saw today in the context of branch grant information we showed native but we certainly have products that support native mobile web as well as web services so we offer on-premise and cloud based installations so it can be used as a web service method as long as the image is meeting our quality standards in image quality assessment typically we provide my snap both native and mobile web as part of our structure so that you can guide the user to a great picture but how you use that it is up to your workflow in your infrastructure ok great now second question for you Steve how do we ensure the driver's license being uploaded is not someone picked up from the street do check the bio data such as your prints or something so within a case of a branch scenario the customer is presenting that identity document to the branch representatives so we assume that there is some evaluation of the picture by the branch representative against the person standing right in front of them we do understand that in a mobile remote acquisition where a person is not present that that scenario may come up one of the products that was not shown today here was our facial capture product where we asked the end user to take a picture of themselves with aliveness so that that can be matched to the identity document and that's the primary method that comparison that we do for that particular type of question of how do we know that this person is really the person presenting the ID dot great thank you on next question Jim um do you see this shift to a digital branch primarily happening in North America or is this a global phenomenon well we've you have to have more branches anybody else and a whole lot more that need to be closed and they more efficient so it is much more of a phenomenon in the US but but also what's interesting is when you look at or organizations in place like Turkey in Spain in other places they are so much more advanced in this process they're actually enabling people to open mortgages via digital devices and they're much less branch centric you do have some countries such as Germany and and some others that still love their branches like people in the United States do but overall I'd say it is truly a universal global phenomenon that everyone is trying to move to digital there there's really from a data capture data storage all these other elements every one of the benefits of a branch or a mobile matano green process going to digital benefits organizations in any country but I think it's probably becoming a bigger challenge in the United States because we have so many more branches and we do things in a very inefficient way I mean until a couple years ago I know that a number of organizations thought that it was a government requirement to have a similar cars physical paper a cinch cars which is not all the case so i think it's it's it's we're making a lot of progress yeah i think we're going to probably see even more innovations that kind of eight this year around the same line so i think what we need to do is is really just rather bold by the horns and move towards digital processes for all the reasons that we described oh thank you and you have more questions coming up so steve is a user experience brandable or do we need to use my text so the experience that you saw today was just a default experience our SDKs are fully customizable in fact my snap is being used in 4 out of the 5 top retail banks and if you go across those you'll see each has customized how they present the user interface elements so it's fully customizable to brand to be able to match the application that it's going into as well as the workflow is customizable so how you capture at what point in your process is completely up to you as well as any tutorial screens or guided help information Craig and then the last question um you mentioned this use case about using in the community could you elaborate sure so what I was referencing there is the idea that the branch opening can extend beyond the branch so one scenario is opening accounts at a sporting event or perhaps a University of Bank visits a school and they have potential new customers walking by a booth or a station with a mobile device having the branch software and having an internet connection you can do that same interaction you can guide them through the account opening and it can be checking accounts it could be a credit card application it could be loan origination at an event imagine like one of the the rental car shows where they're selling used cars that you can do all of the origination process through that by having this tool okay great fun Jim on Steve thank you so very much we're running a look out of time so folks if you have any further questions please feel free to send us an email will be following up with you with a recorded version of this webinar and once again thank you very much for joining us thank you thank you you you