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Pest control bill format for Product Management

so my name is Bryant white and this is Fox Pest Control I have a co-founder and a brother-in-law Mike Romney he and I started this business together and it was really after several years being in the industry realizing if you're working for somebody or if you're just on the sales side that you just lack the control over the Fulfillment of all the promises that you're going to make both to your employees and to your customers the culture is unmatched we have an environment that just makes everyone comfortable and happy and feel like they can be themselves part of our core values is no gossip and relationships first and those are things that we practice every single day fox really gets it right within their customers when we're taught to always put ourselves in their shoes we're taught to have empathy we're taught to try to see it from their point of view and understand where they're coming from if we can really be able to have that empathy and understand that pests are damaging their homes we can help them and so we're always trying to come up with Solutions on how we can resolve those I also know that that my technicians it's not just a job for them like they really care about their customers you'll see my technicians always will go above and beyond Logan Utah is where we do routing and Reporting and a lot of our corporate functions but where the interaction with the customers on a servicing basis the deliverable is all over the country the scope of our operations is is fairly narrowly focused on recurring Services things like a quarterly Pest Control service or termite Services we even do some yard treatments it's about protecting the home making this make it a safer and more enjoyable place for people to be one of the challenges that we face as a company is we've grown really rapidly we've been around for 10 years now we have about 1500 people that work with us between direct Sellers and technicians and customer service representatives and we've come to learn the rapidly growing company requires good quality service and you have to have a great organization to be able to deliver on your promise deliverable filled route gave us the opportunity to be more flexible being able to take detailed notes being able to track what's happened with that customer being able to know the history of that customer and having a one and all tool that can be used both for our sales reps as well as our technicians has been something that's been really beneficial having that all in one place we needed a software that was going to allow us to build our future so a good example of how field routes has impacted our overall branch numbers is we were having a huge problem with the cost of fuel I mean it was a huge pain point in our Branch our technicians are basically driving all over the city while they were doing their routes so we started using the map feature of field routes throughout their days and we actually improved the cost of our gas in our Branch we have seen a major win in switching over to field routes the the cost has been 100 worth it we are able to do more we are able to provide a better experience we're able to scale better and to take advantage of a lot of different cost savings by using filled routes as our soft wires filled routes is at the very top of our list for how successful we are at Fox we use field routes every single day and we rely heavily on its features and its flexibility to continue to grow our business and and make ourselves better I would recommend filled routes to any company that is looking to grow their business and need some flexibility to make technology a priority some people will call us a door-to-door company some people call us a pest control company we don't think of ourselves as either one of those we think of ourselves as a leadership and a growth and development company that we we'd like to grow and develop people we challenge tradition we don't do something just because that's the way it's always been done that's helps us to be Innovative and to adjust and to stay fluid when the when the world and the economy changes around us if I had to pick just one word to describe Fox pest control that word would have to be relationships foreign [Music]