Authentication
Support for SAML, OAuth, and MFA to meet agency identity requirements and integrate with existing identity providers for single sign-on and strong user verification.
Clear, detailed RFP requirements reduce procurement risk, enable fair vendor comparison, and ensure delivered software meets regulatory and operational needs.
Responsible for issuing the RFP, managing vendor questions, ensuring procurement law compliance, and overseeing the evaluation and award process. Works closely with legal and finance teams to finalize contract terms and ensures documentation meets agency retention rules.
Defines security requirements, evaluates vendor controls, and approves data protection measures. Validates authentication, encryption, logging, and incident response provisions to ensure systems meet agency risk tolerance and regulatory obligations.
The RFP review and response process involves technical, legal, procurement, and end-user stakeholders who evaluate capabilities and compliance before award.
Coordinating these groups during RFP drafting and during vendor demonstrations reduces misalignment and shortens procurement cycles.
Support for SAML, OAuth, and MFA to meet agency identity requirements and integrate with existing identity providers for single sign-on and strong user verification.
Comprehensive RESTful API with documentation, webhooks, and SDKs to enable automated data exchange with case management, CRM, and document storage systems.
Tamper-evident audit logs with time stamps, actor identity, and action details to support legal admissibility and post-event investigations.
Encryption, key management, and segmentation controls that meet agency risk profiles and legal obligations such as HIPAA or FERPA.
SLA-backed uptime commitments, redundancy, and maintenance windows documented for predictable operational continuity.
Compliance with WCAG accessibility standards to ensure applications are usable by persons with disabilities and meet public-sector accessibility requirements.
Bidder must provide connectors for Google Docs and Drive to allow document creation, template insertion, and storage with access controls aligned to agency accounts.
Proposals must include native or documented CRM integrations for automated record creation and status updates tied to signed documents.
Support for syncing and archiving to common providers such as AWS S3, Azure Blob Storage, and US-based storage endpoints with retention controls.
Template management with versioning, field mapping, and conditional logic to reduce repetitive configuration and speed deployment for recurring forms.
| Setting Name | Configuration |
|---|---|
| Reminder Frequency | 48 hours |
| Signature Order | Sequential |
| Approval Routing | Role-based |
| Escalation Rules | 72 hours |
| Retention Policy | 7 years |
Define the minimum supported browsers, mobile OS versions, and any required offline or low-bandwidth capabilities to ensure accessibility across agency environments.
Include performance benchmarks, maximum supported concurrent sessions, and device compatibility matrices so vendors confirm operational constraints and testing plans.
The agency required a secure, browser-based enrollment system with role segregation and auditability
Resulting in measurable reduction in processing time and clearer vendor accountability for ongoing support
A city demanded offline-capable mobile forms with geotagged submissions and identity verification
Leading to higher citizen satisfaction and a documented decrease in administrative backlogs
| Capability | signNow (Recommended) | DocuSign |
|---|---|---|
| ESIGN / UETA Compliance | ||
| Mobile App Availability | ||
| API Access | ||
| Bulk Send Support |
Set a firm publication date for proposals.
Allow a deadline for vendor clarifications.
Define the final submission date and time.
Provide an estimated start and end for reviews.
Indicate anticipated award and start dates.
| Feature | signNow (Recommended) | DocuSign | Adobe Sign | OneSpan | Dropbox Sign |
|---|---|---|---|---|---|
| Plan Starting Price (monthly) | From $5 per user | From $10 per user | From $15 per user | Contact sales | From $15 per user |
| API Access Included | Yes, with API plan | Yes, with developer plan | Yes, with enterprise plan | Yes, with developer plan | Yes, with API plan |
| HIPAA Support Option | BAA available | BAA available | BAA available | BAA available | BAA available |
| Bulk Send Capability | Available | Available | Available | Available | Available |
| Typical Enterprise SLA | Uptime SLA offered | Uptime SLA offered | Uptime SLA offered | Uptime SLA offered | Uptime SLA offered |