How Can I Sign Kansas Banking PDF

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today's companies use multiple systems to run their business and maintain their competitive advantage it can be a challenge for employees to achieve their organizational objectives using the various application interfaces and procedures valuable time is lost switching between applications searching for associated content and copying and pasting information IBM Lotus Notes 8 can help to composite applications also known as business mashups Lotus Notes software can help companies facilitate interactions between multiple systems and streamline employee workflow as an example let's examine composite applications used at the Zeta bank call center these example composite applications support the three primary objectives of the banking call center one answering the caller's primary request on the initial call to cross-selling and upselling products or services not already consumed by the caller and three progressing product inquiries through the cell cycle the composite applications present information from multiple banking systems in one unified view and provide a bridge between those systems to streamline the call center processes and achieve higher levels of customer satisfaction and loyalty as composite applications are roll days the call center specialists are presented only with the options and components appropriate to their specific role let's review an example hello thank you for calling Zeta Bank this is Jorden bellows may I have your name please hello yes this is John Walker Thank You mr. Walker for authorization purposes can you please provide me with your account number and phone number sure my account number is nine four three two two three three zero nine three six and my phone number is eight five nine three four seven sixty five ninety Z the bank call center representatives can quickly and easily resolve customer inquiries as the composite application provides information from multiple systems in a single customized view the profile tab displays customer contact information from the bank's relational data store the customer information files data component is a portlet that links to the bank's relational data store yet lists products owned and provides a 360-degree view of the customers portfolio with the bank the alerts component provides the call center representative with customer relevant information pulled from a Lotus Notes database the account details tab chose detailed account information and transactions relative to the selected product or this customer the cross-sell office component provides a list potential offers based on the customers current product portfolio from the bank's customer relationship management system the composite application also integrates host based systems so the Zeta Bank call center representatives can access legacy transactions data composite applications and Lotus Notes allow companies to provide any users with access to a wide variety of new and legacy applications and content all in a single easy to access application framework the Zeta Bank composite applications can include applications built with many different programming languages including Lotus Notes applications Java client applications and dotnet applications just to name a few this allows companies to leverage existing assets and programming skills and promotes reuse furthermore strategic applications can be distributed to the end-users desktop with local data store business logic and rich user interfaces this eliminates potential bottlenecks of having all applications sitting on a remote data center with composite applications and Lotus Notes you can make use of your current applications and systems all in a single easy-to-use business mashup that helped make end users more productive I have found your account information how can I help you today well I'd like to do two things first I'd like to verify that the chat is cleared against my checking account and second I'd like to get a copy of the clear check it was check number 110 and the amount of $700 do you see it yes I see that check it was posted on the 12th in the amount of $700 yes that's it I'd like to get a copy of the clear check if I could composite applications in Lotus owns a support component interaction helping to reduce the number of steps an employee must take to complete a process and potentially reduce the number of errors when working across multiple systems in this case the call center representatives and quickly publish information from one system to another by using the transaction services option within the context of the task at hand the representative can quickly publish information on demand who easily generate a new request in a different system the appropriate information is passed to the system seamlessly okay let's get your copy of that check would you like that sent to you via email or the Postal Service I'd like a physical copy so please send the cheque to me via the Postal Service the clear cheque will be mailed to your account address and for business days are less express delivery is available the parts of 395 would you like express delivery regular mail is fine the reference number for your request is three FS and Frank is an apple is there anything else I can help you with today no that's all I needed thanks the bank's customer relationship management system is displayed through an eclipse rich client component and identifies cross-sell offers it presents call center representatives with a priority ranking of potential products as well as an Associated script and recommended collateral to help him meet the cross-sell and upsell objectives mr. Walker if I could just take a few more moments of your time I see over personal loan with sada Bank right now we are offering great rates on our home equity lines of credit there's potential that you could lower your monthly interest payment and get a tax deduction okay tell me a little more to help streamline workflow composite applications can also integrate various desktop application tools here the customer service representative can open a PDF format a brochure and share specific information related to a cross-sell offer with the customer you can turn your equity into cash for home improvements debt consolidation college education or other expenses depending on your specific situation you may be allowed to deduct interest the bank offers home equity lines of credit with fixed and adjustable rate options I have a brochure that describes our offering in more detail that I can email you Lotus Notes eight includes the IBM Lotus Symphony set a productivity tool at no additional charge and provides companies with the options to decrease licensing costs based on the open document format standard file format these productivity tools allow users to work with a variety of document types including Microsoft Office files the databank call center applications shows integration of the load of Symphony productivity tools if necessary the customer brochure could be edited before being mailed to the customer actually that sounds great please email me the brochure I'd be happy to do that mr. Walker I will send the brochure to your email address jaywalker @ KS h com is there anything else that I can do for you today well I should do it thank you thank you for calling Zeta Bank we appreciate your business have a great day you