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[Music] today I want to talk to you about the intelligent enterprise and what means in the context of the banking industry let me start with a short question to you all of you will have heard about the Net Promoter Score often only referred to as NPS it differentiates between promoters passives and detractors what percentage of banking customers do you believe are non promoters of their bank the answer is 69% think about it for a moment this means that more or less 7 out of 10 customers are either passives or detractors from what we have seen in other industries in the past in industry that chose such a high percentage of non promoters is ripe for disruption following trends illustrate why change in the banking industry is needed first increased customer expectations 97% of banks say customer experience is a focus the rise of small digital platforms has transformed consumer expectations whether it's planning a vacation shopping booking a flight or even comparing mortgage rates consumers now expect an easy instant and seamless experience they also expect a personalized experience that reflects their specific needs and they expect their bank to anticipate the demand based on the individual situation and preferences second data data is the new currency 94% are investing in big data and analytics a unique customer experience requires intelligent data management banks need to take a new approach when it comes to data management it's not about quantity of data it's about quality of data they need to aim for a centrally orchestrated federated data management based on uniform enterprise data model banks not only have to understand what happened so-called OData for operational data but also why something happened so-called X data for experienced data by combining X and no data banks can gain the competitive advantage they are looking for to succeed in the experience economy and third the evolution of banks into technology companies the digital transformation is reshaping the competitive landscape in banking and financial services in general we see new banks new banks new brands and non banks and during the space to compete successfully in such an environment banks increasingly evolved into technology companies that provide a digital platform for not only banking services but also for related non banking services to do so efficiently it requires an open platform that allows partners to embed their services and technology in a black and play mode having the right not the most partners and partners that make a continuous impact is more important than ever before that brings up the question what s AP has to offer to help banks to address these trends and challenges s AP is the largest provider of enterprise business applications worldwide and we are supporting 25 industries globally we believe that intelligent enterprises will lead the way in the experience economy as a PSD assets framework and experience to help banks with their digital transformation journey there are three key elements to the intelligent Enterprise let's start with the intelligence suite the intelligence suite is a portfolio of business applications that consists of five key areas first solutions for customer experience engagement next banking solutions for loans management deposits card management and payments all product systems are integrated with two general Ledger's which brings me to the digital core with our flagship product s for Finance which provides an entrance solution for the office of the CFO it includes solutions for financial accounting and controlling such as the channel ledger a financial products a plethora or performance and profitability management next very important our people engagement solutions as it is critical to banks to have the right talent for the digital age finally with our network and spent management solutions you can streamline your procurement processes reduce risk and gain greater visibility and control over costs with arriba conquer and feel this we have a complete offering to manage all the major spend categories of a bank holistically our intelligent sourcing solutions are complemented by Arriva network with three trillion dollars in business commerce the largest b2b network globally which offers banks a whole new business opportunity intelligent technologies are the second building block of the intelligent in the prize our suite of intelligent technologies include for example artificial intelligence such as chat BOTS virtual assistants and robotic process automation to improve tasks such as the onboarding of customers Robo advice for personal finance management all product related questions the final building block the digital platform provides the foundation for the intelligent enterprise it consists of the ASAP cloud platform and the s AP data management suite thanks to our multi cloud foundation you can choose your underlying cloud provider co-locate new applications alongside existing investments and meet local regulatory and compliance requirements that brings us to the final question how do banks transform into an intelligent enterprise and what are some of the strategic priorities for their transformation the most common approach we see is a stepwise approach by optimizing extending and transforming business process and molds the efforts at rest strategic priorities such as seamless connectivity banks need to be where their customers are anytime anywhere on any device data trail intelligence understand of what and then why is something happened predict future needs and be proactive to create a better customer experience operational effectiveness banks need to streamline their operations and improve their cost income ratio and of course financially inside and risk control banks must comply with regulations alternatively to the stepwise approach for instance for new entrants or established players that have decided to have a separate new digital bank we offer also a fast-track approach model banks offering by sa p and partners include a preassembled and pre-configured landscape for banks available in the cloud or on-premise it significantly reduces implementation times costs and risks to give you an indication we have customers that went live in only a few months with this approach let me close in pointing out that only s AP has the capability to bring the intelligent enterprise to life in its entirety inside from both X and O data will be key to succeed in the experience economy and finally over the past decade our portfolio and customer base has grown continuously today more than 12,000 banks in more than 140 countries run s AP solutions banks of all sizes banks of all types in all geographies new banks neo banks new brands and new entrants all run on s AP let's talk [Music]