Sign California Banking Claim Later

Industry sign banking california claim later

AMERICA ISSUE, AND BANK OF AMERICA SAID THAT WAS AN EDD ISSUE. GETTING THE RUN AROUND ON EDD DEBIT CARD HACKS, AS KPIX FIRST EXPOSED IN THE FALL, FRAUDSTERS ARE STEALING THOUSANDS OF DOLLARS IN UNEMPLOYMENT BENEFITS, BUT BANK KENNY CHOICES JOINS US LIVE WITH THE DETAILS IN A KPIX 5 ORIGINAL REPORT. FOR THE FIRST TIME SINCE WE STARTED REPORTING ON THIS ISSUE, WE HAVE OBTAINED E-MAILS BETWEEN BANK OF AMERICA AND EDD ON THE SAME PAGE WHEN IT COMES TO FIGHTING FRAUD SOMETIMES. AND NOW IT'S ALL BACKFIRING ON VICTIMS. IN THE LAST WEEK, I'VE TAKEN ABOUT 250 CALLS. Reporter: HE'S AN EDD CALL CENTER EMPLOYEE WHO REACHED OUT TO KPIX AFTER SEEING OUR REPORTS ABOUT BRAZEN HACKS OF EDD DEBIT CARDS. WE EXPOSED HOW HACKERS ARE STEALING IDENTITIES OF EDD CLAIMANTS ON THE DARK,, AND DOLLARS IN CASH AT ATMs FAR AWAY FROM WHERE THE VICTIMS LIVE. VICTIMS, HE SAID BANK OF AMERICA IS NOW FREEZING THE HACKED ACCOUNTS. BUT THE BANK WOULD NOT GIVE THEM THE FUNDS THEY STILL HAVE ON THAT DEBIT CARD. Reporter: HE SAID IT'S A REPEAT OF WHAT HE SAW HAPPENING THIS PAST FALL WHEN AT EDD'S REQUEST BANK OF AMERICA FROZE 345,000 DEBIT CARD ACCOUNTS BECAUSE OF SUSPECTED FRAUD. TURNS OUT THERE WAS COLLATERAL DAMAGE THEN AS WELL, TO POTENTIALLY HUNDREDS OF THOUSANDS OF INNOCENT PEOPLE. I GOT CHARGED WITH $1,000 ON AN ATM, LIKE FAR, FAR AWAY FROM ME. Reporter: HE SAID SOMEONE HACKED HIS EDD DEBIT CARD, AND RIGHT AFTER THAT, HIS ACCOUNT WAS FROZEN. ALL OF THE MONEY I HAVE COMING FROM UNEMPLOYMENT, OVER $8,000, IS THERE. Reporter: IT'S MONEY HE NEEDS TO CARES TO HIS DISABLED DAUGHTER. EDD HAS CONFIRMED HIS IDENTITY AND SENDING HIM PAPER CHECKS, BUT THREE MONKS LATER, BANK OF AMERICA SOMETIME WON'T UNLOCK HIS FUNDS, AND SHE NOT ALLEN. THOSE PEOPLE ARE STILL Reporter: PUBLICLY BANK OF AMERICA AND EDD ARE SAYING THEY ARE WORKING TOGETHER TO SOLVE WHAT THEY ADMIT SAT LEAST A $2 BILLION FRAUD PROBLEM INVOLVING THESE DEBIT CARDS. SHOWING THERE IS TENSION BETWEEN THE TWO. THE MID-OCTOBER, EDD'S FORMER DIRECTOR SHARON HILLIARD WROTE IMPERATIVE THAT WE NEAT RIGHT AWAY. IT OFF PEERS A NUMB OF THE ISSUES BEING DISCUSSED BETWEEN EDD AND B OF A HAVE NOT BEEN RESOLVED. CHESTNUT RIGHTS BACK CAN WE DISCUSS? MY PLAN IS TO SCHEDULE A BUSINESS MEETING FOAM. HILLIARD RESPONDS IS THERE REASON FOR THE DELAY. EDD IS READY NOW. EDD WANTS B OF A TO UNFREEZE 265,000 ACCOUNTS THAT IT NOW THE BANK IN MID-OCTOBER HAD ONLY UNFROZEN 51,000, WHILE AT THE SAME TIME INITIATING OWN WITHOUT CONSULTING EDD. EDD'S LEAD COUNCIL RIGHTS TO THE EXTENT THAT EDD HAS ASKED YOU TOWN FREEZE ACCOUNTS OR HAS NOT REQUESTED YOU TO FREEZE AN ACCOUNT, BANK OF AMERICA IS ACTING WITHOUT EDD'S AUTHORIZATION. BOBBY CHESTNUT PUSHES BACK, SAYING AS EDD IS WELL A WEAR, THE CARDHOLDER AGREEMENT GIVES THE BANK THE SPECIFIC RIGHT TO FREEZE IF WE SUSPECT IRREGULAR UNAUTHORIZED OR UNLAWFUL ACTIVITIES MAY BE INVOLVED. AND HE GIVES ONE STARK EXAMPLE OF THE RAMPANT FRAUD AT ATMs. THE CARDS IN QUESTION WERE USED AT A BANK OF AMERICA ATM BETWEEN MIDNIGHT AND 2:00 A.M. ON OCTOBER 11 WHEN A SINGLE INDIVIDUAL CAPTURED ON CLEAR COLOR VIDEOTAPE ACCESSED THE ATM WITH A STACK OF EDD PREPAID CARDS IN HAND AND FED THEM INTO OTHER UNTIL HE MANAGED TO WITHDRAW OVER $35,000. IT'S LIKE A CRIMINAL CINDY CAT IS WORKING THE SYSTEM. Reporter: THIS EDD EMPLOYEE IS NOT SURPRISED. THE DEBIT CARDS AND WITH DRAWING MONEY EVERY DAY. IT'S RIDICULOUS. GIVES YOU AN ANSWER, A STRAIGHT ANSWER, LIKE CHESS THIS IS WHAT'S GOING ON, THIS IS WHAT WE'RE GROWING TO DO, ZERO, NOTHING, ZERO ANSWERS. Reporter: AND WE HAVE GOOD NEWS TO REPORT. SOON AFTER SUBMITTING GONZALES'S NAME TO BANK OF AMERICA, THE BANK UNFROZE HIS ACCOUNT, WHICH HAD $8,000 IN IT. HE'S NOW ONE OF MORE THAN 20 PEOPLE WHO HAVE EITHER HAD THEIR ACCOUNTS CREDITED AND THEIR ACCOUNTS UNFROZEN, BUT, UNFORTUNATELY, THERE ARE COUNTLESS OTHERS WHO ARE STILL WAITING FOR THEIR CASES TO BE RESOLVED. LIZ? THAT, KENNY. YOU REPORTED LAST WEEK THAT EDD SUSPENDED PAYMENTS ON 1.4 MILLION ACCOUNTS. HOW DOES IT THE ALL TIE INTO THAT? Reporter: SO RIGHT BEFORE NEW YEAR'S, BEFORE 2021, EDD STARTED ISSUING AND STARTED FREEZING ACCOUNTS THEY IMPLEMENTED SOME NEW ANTI-FRAUD SAFETY MEASURES, AND THAT RED FLAGGED THEN MORE THAN 3 MILLION ACCOUNTS. SO EDD IS NOW ASKING 1.4 MILLION CLAIMANTS TO REVERIFY THEIR IDENTITIES, BUT THEY'RE DOING THAT IN PHASES. THEY'RE SENDING OUT INFORMATION AND SPECIFIC LINKS TO ID.ME THROUGH TIES, AND THAT'S PROBLEMATIC BECAUSE PEOPLE ARE WAITING, AND THEN TO ADD TO THE CONFESSION, THEY ARE TELLING RECEIVE THAT TYPE OF NOTIFICATION TO REVERIFY THEIR IDENTITIES, AND THEY'RE STILL HAVING PROBLEMS WITH THEIR ACCOUNT, THEY'RE TELLING THEM TO CONTACT BANK OF AMERICA INSTEAD OF EDD, IT'S NOT THEIR ISSUE. JUST KEEP GETTING THE RETURN AROUND. SO IT'S FRUSTRATING FOR THEM. THANK YOU FOR THIS REPORTING, KENNY.