Sign Banking Presentation Ohio Online

Industry sign banking ohio presentation online

number one leaving a positive first impression did you know that you only have one chance to make a positive first impression as people make judgment in the first 30 seconds so what do you need to create a positive first impression and make a customer's want to come back again always smile greet and acknowledge your customers be helpful be interested and be attentive be confident friendly and approachable this makes your customers feel that they are in safe hands be knowledgeable about your business and services and the products it provides if you don't know make sure you find out follow up don't just say you'll do something and they're not follow through with it if you don't follow through it will create a negative rather than a positive impression be honest if you know a product or service can't be delivered when it's required inform the customer straight away rather than promising them something that you can't deliver or if you know that the product will not serve the customers purpose don't tell them that it will just to make the sale instead point them to something that will and let them know that this would be a better solution or a better option you are supposed to be the expert in your field and your customers place their trust in you they will also appreciate your honesty and thank you for it and it will create a positive impression rather than a negative one be professional make sure you are always well-groomed well presented and well-spoken and you never lose your temper also make sure your place of business always looks clean tidy and professional don't leave things lying around make sure surfaces such as windows floors and shelves are clean and tidy and free of dust and make sure merchandise is well displayed clean and tidy up any clutter that accumulates throughout the day things that you should avoid and things that create a negative impression are saying I don't know without offering another option or finding out leaving people on hold for a long time can certainly lose their interest in you and your product I'm sure that everyone has experienced this whether it's been on the phone or at their place of business ignoring customers if you're busy treating customers are equally raising your voice at customers you need to show that you are professional and that you can resolve any issue in a professional manner never say anything negative or derogatory about your place of business always be positive about the company or business that you're working for especially when talking to customers or when you're in front of customers if there are things that you're not happy with discuss them privately with someone in charge and away from the public don't have internal arguments while customers are around never argue with your teammates or superiors in front of customers if you are having disputes take them to the staff room and make sure you have the door closed now eating lunch in front of full view of customers is also a no-no if you can't get away to the staff room to eat your lunch try to keep it somewhere well it will not be in full view and try not to eat while there are customers around now for exercise 7 I want you to get into two groups and think of a recent experience you've had the last time you walked into a department store a showroom or a shop what was your first impression of that business how are you greeted how are you treated as a customer what was this follow-up service like and what could have been better share your experiences around the room and with each other each person shouldn't take any more than one to two minutes to describe their experience