Real-time Alerts
Trigger notifications for failed authentications, unexpected behavior, or policy violations to enable rapid investigation and remediation.
Trace logs provide verifiable evidence of every action in a signing process, improving auditability and reducing disputes. They are essential for meeting legal and regulatory recordkeeping standards in the United States, such as ESIGN and UETA, and for internal compliance and operational oversight.
A compliance officer uses trace logs to validate that signings occurred according to policy, to produce audit reports for regulators, and to confirm retention periods and chain-of-custody for sensitive records across an organization.
An IT administrator reviews trace logs to diagnose delivery failures, monitor API calls, confirm system integrations, and verify that authentication and encryption events occurred as configured within signNow and connected systems.
Teams across legal, compliance, IT, and operations use trace logs to verify transactions, investigate issues, and satisfy regulatory requirements.
Coordinated use of trace logs across departments reduces response times for disputes and supports consistent recordkeeping practices.
Trigger notifications for failed authentications, unexpected behavior, or policy violations to enable rapid investigation and remediation.
Immutable, tamper-evident storage supports regulatory retention requirements and forensic needs for multi-year retention horizons.
Advanced querying and filters help teams find specific events quickly using timestamps, user IDs, IP addresses, or action types.
Granular access controls limit who can view or export trace logs, maintaining separation of duties for compliance and security.
Cryptographic hashing and sealed audit reports demonstrate the integrity of the document and its associated trace log over time.
Structured exports include raw event data and context for ingestion into investigation or legal review tools.
Complete trace logs capture creation, delivery, viewing, signing, authentication, and status changes with timestamps and source data to support legal verification and operational audits within eSignature workflows.
Flexible export formats, such as PDF for legal records and CSV or JSON for system integration, enable efficient recordkeeping, reporting, and ingestion into compliance systems without losing detail.
APIs and webhooks allow trace log data to flow into SIEM, GRC, or document management systems so IT teams can centralize monitoring, correlate events, and automate incident responses.
Configurable retention policies ensure trace logs are archived and purged according to regulatory and internal recordkeeping schedules to reduce legal exposure and storage costs.
| Setting Name | Configuration |
|---|---|
| Event Detail Level | Verbose |
| Retention Period | 7 years |
| Export Format | PDF and CSV |
| Access Restrictions | Role-based |
| Webhook Notifications | Enabled |
Trace log access and export typically work across modern desktop browsers, mobile apps, and API endpoints for integration.
Ensure your environment meets browser and API prerequisites, maintain up-to-date client apps, and confirm administrative permissions for log access and export to support consistent trace log retrieval and secure handling.
A hospital reconciles patient consent records using signNow trace logs to confirm signature times and authentication methods
Resulting in a clear audit record for HIPAA compliance and internal review.
A sales operations manager reviews a contract flow to confirm when a buyer received and signed a quote
Leading to resolution by demonstrating timely delivery and valid signature events.
| Trace Log Feature | signNow (Recommended) | DocuSign | Adobe Acrobat Sign |
|---|---|---|---|
| Comprehensive event capture | |||
| Exportable audit trail formats | CSV, PDF | CSV, PDF | PDF, CSV |
| HIPAA compliance option | Available | Available | Available |
| API access to logs |
| Plan Comparison | signNow (Recommended) | DocuSign | Adobe Acrobat Sign | Dropbox Sign | PandaDoc |
|---|---|---|---|---|---|
| Starting monthly price | Approximately $8 per user per month billed annually | Starts at $10 per month for basic plans | Starts at $9.99 per month per user | Free tier available, Pro around $15 monthly | Starts at $19 per user per month |
| API access included | Available on Business and above plans | Available on most commercial plans | Included for business subscriptions | Included on paid plans | API on Business plan and above |
| HIPAA-ready option | Available with BAAs and appropriate plans | Available with agreements and enterprise plans | Available with enterprise agreements | Available upon request | Available via enterprise plan |
| Bulk send / batch capability | Included on business plans | Available on higher tiers | Available on enterprise | Available on paid plans | Included on select plans |
| Enterprise support and SLAs | Tiered enterprise support and SLAs offered | Comprehensive enterprise plans and SLAs | Enterprise-level support contracts available | Enterprise support options exist | Enterprise support via custom plans |
Trace log feature gets easily available when you make use of airSlate SignNow's complete eSignature platform. Use this solution for your business irrespective of the sector you’re doing work in. The set of features presented by airSlate SignNow perfectly suits for people who attempt to make their enterprise strategies more productive and streamline their workflow.
Be assured that your contracts will always be organized properly, filled out by the appropriate parties and signed digitally using the digital signature that complies with the ESIGN Act and also other governmental requirements. Integrate fillable fields to make any document interactive, collect signatures from many persons and apply receiver authentication to make sure that the document was received by the appropriate individual. All this you are able to do when working either from the desktop computer or from the mobile gadget to save lots of time and close essential deals on-the-go.