Sign Georgia Banking Living Will Safe

Industry sign banking georgia living will safe

all right good afternoon i'm chris clark president ceo the georgia chamber of commerce i want to thank you for joining us for a another resiliency and recovery round table here at the chamber before we get into our panel day i want to give you a couple of updates we unfortunately have had to move our annual congressional luncheon to a virtual event out of public safety for you as well as members of our delegation we will be hosting senator david perdue congressman drew ferguson and congressman sanford bishop to talk about recovery and resiliency efforts in d.c and what they're doing here with the latest cares act that'll be august 11th you can go online and buy your virtual tickets today and i hope that you'll be able to join us we've also made the decision to shift our annual dc fly-in uh to a virtual event as well you can go ahead mark on your calendars that will be september 21st through the 24th and again we'll be bringing you the latest from not only our delegation but also from other leaders in washington on that event our next virtual town hall meeting will be this upcoming tuesday at 11 o'clock with governor kemp to give us the latest update from his perspective on the virus and the recession response and then we'll have our next round table next thursday at one o'clock and we'll be talking with three of our university presidents about reopening georgia colleges and what they've done in the spring as well as what they're going to do and their plans about how they're going to take care of all of our kids when they go back to school in the in just a couple of weeks i also want to remind you that you can go to our website gachamber.com covet19 for the latest orders from governor kemp which should be renewed sometime tomorrow as well as you can access unified standards which is our partnership on training your employees and getting them certified to bring people back into your business safely so and i'm also supposed to remind you all to mask up uh whenever you can uh and to follow those guidelines for the next few weeks here so i'm really excited about today's panel because these folks have been on the front line of response for big and small businesses not just in georgia but all over the world they've also been front line for making sure that we're protected with all of the new e-commerce that we've all been undergoing here as we've seen e-commerce grow about 21 here just in the last few months and so joining us is vivian greentree she's the senior vice president and head of global corporate citizenship and the president of phi serve cares foundation she's also if you couldn't tell a university of georgia fan uh navy veteran and also i just want to thank her for all the work that fight service done and she's done to support our veterans out there vivian we're excited for you to be with us we've got dwayne king senior vice president from fifth third bank here in georgia he's a mississippi state guy but i am excited on his bio it said that he's a big kayak fisherman which i love to do too so dwayne i think we have to spend some time offline talking about how we can get in the boat and get out there and do some fishing uh we've got joseph schuford who i know all of you guys know with synovus has been with us before he's the director of government guaranteed lending and a great double eagle from georgia southern this is i'm so excited this is two weeks in a row that i've had georgia southern alumni with me and so i feel like the eagle nation's growing uh and we'll actually have the president of georgia southern with us next week so it'll be three weeks in a row joseph you'll have to tune back in and lastly is sasha mercury he's the vice president of worldwide operations for global payments a great georgia company that you knew by a couple of other names that have now merged into great corporate and sasha is a double bulldog too double dog out there as well so i feel like we're gearing up for college football here pretty soon one way or the other so guys again thank you for being with us i'd love for you all to start and i'll give you all you know four or five minutes here to talk about your particular business's response during the pandemic and as we lead in the recession kind of what's been the focus the priorities and how you guys have responded because what we really we use these discussions for best practices but also for people to learn how different industry sectors and people maybe in their own sectors are responding and continuing to grow the economy during these very uncertain times so vivian i'm gonna kick it to you and let you kick us off yeah georgia is always leading the pack so happy to do that um hi i'm vivian greentree thank you so much chris and team for including us in today's discussion on resiliency and recovery here in georgia i am uh pfeister proud to be here and also to be wearing my uga gear because it is national intern day and we're celebrating our interns by wearing our collegiate gear uh so go dogs and if anyone has an intern cohort at your company please wish them a happy national intern day um phi serve as one of the largest fintechs on the planet and we like to say the best fentech in the planet uh has a special and unique position to move money in a way that truly moves the world and we are living in unprecedented times right now uh decisions that we make together collaborations between the public and private sectors and the nonprofit sector are going to make the difference for our main street merchants and our enterprise clients from main street to wall street to peachtree street we're all map makers in this journey into the future um that's you know unknown and as the head of corporate citizenship at fiserv it's not surprising that i would say that business could and should be a force for good but it is a sentiment that is shared by our ceo frank visignano who often challenges team ficer to do good while doing well saying that we have the opportunity and the obligation to use our space in place to create access to collaborate so that we can innovate and excel together our office of corporate citizenship ensures that we create both economic and shared value and to match our short-term investments with long-term commitments to sustainable progress because by valuing our associates our clients and our communities we know that we're positioning ourselves as a premier employer and as a premier business solutions provider in a very competitive market and as a global leader in fintech and payments we help people and businesses move money and information every minute every second of every day our solutions connect financial institutions corporations merchants and consumers to each other millions of times behind the scenes reliably and securely and we proudly serve clients in more than 100 countries so that their customers members and consumers can move money when they need it at the point of thought um as an essential business with a global reach it it was vital you know the onset of covid to care for our associates 10 of whom are essential workers and uplift communities through our small business and frontline worker support in reaction to covid we immediately began paying our essential workers a premium enacted physical health and safety protocols to ensure safe working conditions and have provided over a hundred thousand dollars in financial grants um to our own associates who are facing financial hardship related to covet in part funded by our ceo and other officers for going their salary um we've always been focused on business beyond the storefront and innovating in payment so when covid first impacted our business partners we had some solutions and immediately pivoted to create more we began extending covert relief to our clients setting up a one-stop shop resource on our clover website featuring up-to-date information on things that mattered to them you know access to capital digital solutions and checking in on our merchants providing them options to quickly move to payments without touching cards or devices there's already more than i think 350 000 ppp loans on accounts processed by fiser representing about 44 billion dollars and we expect that to grow and not only are we navigating a global pandemic but we're in the midst of an incredibly important social change we support embrace and are committed to more diverse and inclusive um inclusivity at all levels within our company and we know that recent research points out the disproportionate effect that covet has had on minority-owned businesses with some estimates saying nearly 40 percent of minority-owned businesses might be shuttered because of covet we've committed to a multi-million dollar investment into black and minority businesses as part of our forward together commitment which just brings me back to being a corporate citizen in general companies can do well by doing good and creating shared values in the communities in which they operate and um you know as we face challenges and we show up for our associates our clients and our communities we will continue to do that with genuine concern empathy transparency ensuring that when we make it through 2020 which we will we'll come out safer stronger and smarter together thanks vivian and we'll come back with some questions in just a little bit dwayne tell us about fifth third and what you guys have focused on and how things have gone for y'all absolutely well first of all thank you for the opportunity to be a part of today's roundtable discussion and my role as retail executive i'm responsible for the sales and servicing operations for 33 financial centers throughout metro atlanta and augusta and already from a retail banking perspective 2020 has definitely been a year with unique challenges related to copenhagen which has required us to really rethink how we can you know really keep our customers at the center of everything we do while keeping the safety of our employees and our customers as our number one priority and as a precautionary measure our traditional branches throughout the third the footprint we transitioned to a drive-through only access mode with the lobbies closed except for appointment only starting in late march through june and this approach allowed us to really continue servicing our clients with more complicated transactions and making needs within our financial centers on a case-by-case basis while routine transactions were really serviced more so through the uh the drive through and during the time our lobbies were closed we implemented an enhanced customer outreach initiative which really allowed us to you know stay connected to our clients by letting them know that we were here ready to serve them uh at a point in time when they needed us the most and the client outreach was especially helpful you know for our small business clients many of who had whom had questions about the ppp program uh therefore we were able to assist them with getting their applications submitted you know accurately and timely and overall i really believe the proactive client outreach initiatives uh helped us stay connected to our clients uh you know during these challenging times which allows us to help customers with their most pressing banking and financial needs both now and in the future thanks to wayne uh joseph uh tell us uh kind of where we are with uh and i appreciate you moving the camera so we can you represent a little bit better there so tell us a little bit about where sonovas has been and where we are today yeah and just to echo dwayne and vivian thank you very much for allowing me the opportunity to join you today um this has definitely been a year that we will all remember being in the financial services business is one that we've we've kind of joked around a little bit that when uh we're all sitting around at retirement parties in the future we're gonna all remember remember 2020 what a crazy year that was and um so it has been one for the ages um you know our main focus has been just serving our customers but one of the things i'm really proud of that synovus did at the onset of this was the safety of our team members and taking all decisions being made were how can we keep our team members safe um and and uh how can we support those that we are gonna ask to as dwayne said we've kind of had to to go to a different model but for we still had some folks that were still working in our branches and we're serving our customers face to face and how can we um take care of them keep them safe but also reward them for the risk that they're taking so i'm very proud of what synovus did during that time but then at the end of the day it's about serving our customers communicating with them uh proactively reaching out to them um and the ppp program was obviously just a tremendous undertaking for the financial services industry as a whole but as the director of government guaranteed lending for synovus where we um in our five-state footprint uh it was a tremendous undertaking for all banks but i've never been more proud to be a part of a project over the countless hours that that our team put in sometimes 24 hours round the clock just making sure that we're able to to get our customers um their money and make sure that they could keep uh their employees and and to continue to serve our communities so um our main focus has just been on how can we keep our team members safe while at the same time um maintaining that covenant that we have to our customers of serving them to meeting all their financial needs and doing it in a manner with with which we would want to be treated ourselves so i'm very proud of the company and all of our team members that were continue to serve our customers during these unprecedented times you joseph and i think i've said this before on these meetings but the first call i had when things started to shut down back in i guess it was maybe it was even march uh was from your ceo kessel stelling who said just so you know our bank is here 24 hours a day seven days a week for anything you need or any company in georgia needs and we just we appreciate that that so very much uh sasha i mean gosh man i mean you guys actually went through a merger at the same time going through covid and the pandemic and the recession everything else so so tell us a little bit about how you guys have handled this no certainly well first of all chris and uh the georgia chamber thank you so much for uh hosting us and thank you to my uh fellow panelists for your time and insight i echo much of what they said and it's it's really delighting and heartening to hear that we're all thinking about the safety of our team members but the safety of our environment in the same way you know the as i've been telling people we're we're living history right now there's no modern precedent for what we are enduring and because of that and the amount of information that is out there right now sometimes being disseminated before it's really even understood we're trying to help ourselves and we're trying to help our customers navigate unchartered waters and i echo vivian we we will get through this we will get through it together but you know there's some uncertainty ahead so by way of introduction um global payments is a leading pure play technology player in the financial services market in payment technology uh we're not just headquartered in atlanta atlanta is our home and has been our home for 53 years so the city of atlanta and the state of georgia are very near and dear to our heart as chris mentioned i am a double dog and uh georgia through and through so my role involves understanding customer sentiment and actioning it between sales technology and product and that has become paramount right now because what we have been helping our our customers do domestically and internationally is really rapidly pivot so when we think about that in a lot of we have merchants in several verticals but many of them in the quick service restaurant group um our group xenial oversees the technology of wall boards and the back office for most restaurants including burger king and when they needed to quickly offer to stay in business to offer solutions where they could provide contactless payments for businesses where pro presenting your deb t card through a window was normalc right through march we pivoted quickly and that involved training communication deployment of technology and then being on site with them virtually physically and definitely available when things did not go exactly right because how often do things truly go to plan given your best intentions the other piece that we do is we're proactively watching our portfolio so at any given time we're watching our customer volumes we're watching average tickets and we're watching their competition and what we are doing is proactively reaching out to our customers if we're starting to see a trend because the one thing we've noted through this pandemic is that there have actually been yo-yos it just hasn't been a tremendous dip in volumes we've seen based on numbers that are coming from the cdc or sentiments surrounding uh opening and closures of certain businesses we've seen transaction volumes going up and down and with that we've seen our businesses our merchants having to evolve and on an almost constant basis helping them through this has been pivotal to their success and frankly ours since our success is shared the other piece of it and the unfortunate is as we have seen some businesses that have struggled particularly through april into early june and we've seen their volumes drop to almost nothing we have proactively reached out and let them know that the one thing they don't have to worry about are the fees and things that they normally pay to us in regular business we want them back we want them to transact we want them to be successful because we believe the cornerstone of america will always be main street and small to medium businesses are in our heart it's in our it's in our delivery model and the other piece really is how we interact with our customers as i mentioned before we're doing a lot of proactive exchanges with our customers we'll call them sometimes before they'll call us and when they do call we remind them that our sales force and our customer service agents in indiana in utah uh in las vegas uh you know they're they're home and they're navigating this new normal as well and sometimes a phone call will be interrupted by a partner a pet or a spouse walking across the room and if nothing else it's really humanized the interaction our customers are not just numbers to us and we're not just numbers to our customers we're in this together and i feel like we're doing this with natural empathy and we're doing it with transparency and i basically end by saying you know there is no certainty that things will get easier or harder in the interim but i think that sessions like this are so valuable because you're getting to see what other businesses are doing i hope that customers of all of ours who are listening to this realize the lengths that we are going to to make them successful because we're in this together and that finally i end with that we will get through it together and i look forward to that day thanks chris thanks sasha i appreciate all of you in that oversight there's good lessons um kind of all through your opening comments i'll go a couple of questions here and i'll start uh vivian with you and then let sasha jump in on this question but um one of the things that we've seen consistently is the expedition acceleration of innovation and technology adoption one of these um calls we had the other day we had a a business in south georgia who went from doing zero percent online retail to almost 80 percent online retail literally in six weeks having to figure out all new payment systems how to do the billing and the shipping and everything and so i'm curious have you what have you seen in your industry sector from an acceleration of innovation you know new trends digital experiences how is this going to change your products in the long run so vivian i'll start with you and then we'll go to sasha yeah that's um you know a great question what we've seen with the pandemic um is forcing consumers who may previously been have reluctant to adopt digital to now embrace it um just due to limit limited physical options at pfiser we've seen significant increases in digital adoption particularly mobile we've seen very large increases in new mobile user registrations as well as increased frequency and mobile user logins um so someone's had a mobile app for a long time and maybe hasn't uh hadn't previously logged in or certainly hadn't logged in at the you know the the amount of times now let me just think about how we're all using amazon and any mobile apps that had been on there consumers are using mobile banking to complete many of the basic basic uh very basic banking transactions like checking balances definitely paying bills depositing making even making transfer transfers between um per person or person-to-person payments we expect to see digital banking adoption uh and usage continue to grow particularly in the mobile channel as um consumers segments that you know like generation x um boomers are becoming more comfortable using digital banking services and seeing the convenience that it provides and we expect the digitization of more co even complex banking transactions like opening an account online which has traditionally been done in person applying for mortgages or personal loans and accessing wealth management services i think but all of those will continue to accelerate digital banking adoption and usage and then even just new digital technologies like artificial intelligence and voice assistance um digital kiosks and video cons customer servicing um are other digital innovations that i think uh we'll continue to see more of that's great sasha no i echo what uh vivian said i mean in our business it's been the fact that it's not just it's exactly that the fact that we have merchants who were hesitant to adopt new technologies now it's become the only way to do business and the truth is we've always educated our customers on not just what is but what's coming and i think the way that we service our customers and what customer experience means in the future is this will be a moment that we'll see is that pivot where it used to be price and ease of access has is now being accompanied by safety and ability to transact virtually so as we've done in our quick service restaurant business we are adopting mobile readers and we are using our global payments integrated business to proactively update our customers apps or install new buttons on their company on their customers websites so that the payment becomes the easiest and most touch-free part of the interaction and additionally we're coaching our customers where they have physical products to sell on really on really embracing e-commerce that their storefront may become more virtualized in the future that a physical presence is so needed but where e-commerce may have been five percent of our portfolio ten years ago we expect it to probably be 60 to 80 percent of our portfolio in the in the coming decade because it's our world's borders are shrinking but you know in the same period that fintech reported you know we saw volumes for our brick and mortar businesses dropping 25 to 45 we saw the e-commerce arms of those businesses to your point rising 45 to 60 percent and as vivian alluded to i mean uh our publix bill was quickly replaced by amazon and i think that you know i mean our garage looked like the shipping and receiving department of a small department store and uh i think that that is paving the way for the future in in many industries not just the ones we serve thank you guys for that both of y'all mentioned the customer experience and the customers i want to switch gears and talk about the customers with duane and joseph for a minute you know we're you guys both worked around the clock to provide those pppe those ppp loans uh in the first round uh we'll see what happens in congress in the coming weeks but we're still hearing from small businesses out there that are still struggling particularly now as we go back in um to somewhat of a shutdown around the country what advice do you have for those small businesses and duane i'll go to you first that are still struggling and looking for resources looking for support looking for capital looking for loans out there what do you say to those guys well great question and first i would say is it's really important to uh you know have a relationship with your banker to get a good feel for what all available options uh are in terms of qualifications and repayment guidelines because uh with the ppp loan in particular it can be a little confusing and a few important things or to know are regarding the other changes as far as the length of time which you can use the loan and what the forgiveness process is that's required uh when you get a ppp loan it also matters that this will determine you know when it matures some mature in two years some will mature in five years and business owners should really use the resources as a um such as sba.com.gov website to really have a clear understanding of what those guidelines are to ensure no confusion as far as the repayment guidelines so dwayne there there are there's still ppp dollars out there a few dollars left yes okay all right joseph what about from synovus's standpoint yeah i agree with dwayne i mean there are many important relationships for a business owner to maintain in order to make sure they're making sound business decisions cpas attorneys and and i would include your banker in that category the relationship between you and your banker may be more important now than it ever has been the environment we are in is very fluid and there are many options swirling around for working capital needs from gov different government programs so your banker should be positioning themselves with you as the source of information and funding in addition to your banker dwayne mentioned the sba.gov website i would also mention the treasury's website has a lot of good information on the ppp program and the federal reserve website has a lot of good information on it as well for some of the programs available through the fed those would include the economic injury disaster loan the ppp loan and the main street lending program there's still about a 130 billion dollars out there in ppp funds so there's plenty of money available um that set to expire august the 8th but there there's still plenty of funds out there and i know that one of the things we're lobbying for is for congress to extend that period as well and so i feel confident that we'll get that here hopefully in the next week and a half um sasha and vivian you guys both made comments about the increase of digital commerce and e-commerce and obviously the shift there so it's been fascinating before this ever even started we'd seen a movement around the world particularly in the netherlands and china this idea of we're going to become a cashless society you know literally government making that decision the youth can you foresee that realistically in the us based upon what's happened over the last five to six months that we've lived through the ladies go first okay um well you know so i would say through the pandemic we've you know we've all all of us collectively have kept our clients at the center of our focus so we've helped them better serve their customers by maximizing the value of the services that that we may have already offered like the mobile banking and providing them support to educate their customers on the solutions that their customers may also be using for the first time such as the mobile remote deposit of checks but we've also you know aided them as they have added new ways of doing business like cashless e-commerce online you know these omni channels maybe you pull up and park and buy a designated spot or you pick up your groceries after um already ordering them online um with our clover device we've launched you know online ordering for restaurants which then encourage the use of uh you know um tab or swipe but i think you know the fintech industry has largely been focused on that before even covid started and you know around that just around apis that can connect you know platforms between and amongst for speed and efficiency i think as we do move towards more cashless there's the increase of um increase of awareness of insecurity against fraud um as one because as soon as we're pushing everyone online there's also the increase of other people looking to do damage um and then two with the mind towards financial inclusion and realizing that a significant portion of the population is under banked and unbanked and how to make sure that as we are moving towards this cashless you know safe safer um in a lot of ways for health and safety uh but that we're also you know in not reducing access or opportunity uh for our you know segments of the population just as we're trying to adapt and pivot you know i would answer the similarly but just everyone think of the last time that you use your checkbook i think we all still have one and there are certain instances where we may have to write one but i i believe that the cashless society will go largely the way of the checkbook i think it'll never be a hundred percent but it will become the majority because exactly as vivian said i mean this pandemic and just the environment and the the world being as small as it is as easy as it is to move money i mean you know joseph and dwayne know i mean it it's it's it's clicks from your pajamas now on your computer to move money anywhere in the world versus how often you would go to the bank and i think that with we vivian and our company is we're governed by pci and ffiec and we are continually innovating on our security infrastructure and ways to avoid fraud and fishing because as i say as we get smarter so do fraudsters but um the the truth is it it makes sense from a security and government standpoint as well as from an audit trail and everything else it's just a question of adoption i mean will we see it in the next five years maybe not but i i do think it'll become the majority over time okay well you heard it here first everybody so write that down hashtag get it out there uh so i've got kind of two questions left and i want to throw it open up to all of you but the first one and vivian want to go back to a comment you made about the work of fight surf cares on the minority business community and i really want to spend a minute on that you know that's been a focus of ours for quite a while and we've had some great roundtables lately but the statistics are quite shocking out there you made this reference when you looked at businesses had to temporarily close through the early pandemic it was 22 percent of white-owned businesses and it was 44 of black-owned businesses in the country if you look at venture capital in the us right now asian americans get about 17 percent women get women-owned businesses only get seven percent and his latino and african-american owned businesses get less than two percent of all the venture capital if you look at minority startups uh they're heavily reliant upon credit card debt versus bank loans and so i think what we've seen through covet is is really a spotlight put on this this disparity of opportunity of even getting your businesses started up even though you'll see more startups from women hispanics and african-americans than you will from um from any other demographic group out there over the next year so i'm curious anybody want to jump in and tell us what you and your company are doing or what you see are ways to help address this issue uh as we move forward and i'll open up to maybe uh joseph or dwayne if either one of you guys want to start first off yeah i'm happy to um synovus has um been recognized for uh just from the top down from an executive management standpoint on down we're a very diverse um board of directors um and at the uh with the uh spotlight being put on the the social challenges that we have going on right now um synovus took a very proactive approach with the team members in our communities um to say hey you need to engage in your communities um what can you do in your community i mean we're across five states um and in big big communities like atlanta uh and i live in sta esboro so what can you do in statesboro um in order to help support your community and just some of the outreach and investments that we've made have totaled well over a hundred thousand dollars in donations marketing um local market dollars and among some of the outreach has been um twenty thousand mills to to help those in our footprint facing food shortages through feeding america uh we've made contributions to the phoebe putney hospital in albany georgia which had one of the world's largest um coveted 19 mortality rates we've worked with a lot of our local restaurants to donate more than 4 500 meals to front line and essential workers and provided financial support through and to to non-profits that provide economic food and social assistance to communities in our footprint and i'll just give you one example our our mortgage company a contributing factor to the success of our mortgage company is the fact that 20 of our sales force is racially diverse we have been recognized throughout the country as recently as last week the speaker at the federal home loan bank of atlanta that represents thousands of lenders across the southeast because of the diversity of our mortgage company and we are one of two lenders across the country that were to lead a call on diversity and inclusion through a national mortgage association last week as well so our mortgage company has been has had a very successful year and when we drill down to it it's we have folks that are um a very socially and racially diverse uh team member based there that that has um inroads into our communities so um you know may not be on the macro level where synovus but synovus has has contributed in a lot of ways but what can we do with boots on the ground in our communities uh reaching out to those organizations that that need assistance right now you know chris i would i would add to that we have the luxury of going to business in a hundred countries and the truth is being in that being in that positions means everyone on this phone or everyone on our audience is a minority somewhere and appreciating that different markets and different people need different things at different times and being attuned to that is probably the most powerful tool in our arsenal so you know diversity and inclusiveness have become the forefront from our executive leadership team our elt we um especially in this pandemic things that we did in our offices in manila in the philippines where we gave transp special transportation allowances to get our people out of the city where covid was raging or by protecting uh employee salaries where our executives took all or a large portion of their compensation and gave it back to the company uh or more importantly where we've given tools to our i always say caring starts at home starting with our own families our own global payments family to make sure that people have the tools that they need to be successful and when you permeate that culture it goes from your customer service to your customers and i always say you have to meet your customers where they are you know as i said since we're all a minority somewhere understand helping people understand what the obstacles are and actually giving them proactive not platitudes but proactive advice very similar to what dwayne and joseph did earlier by saying here are resources where you can go sometimes that pinpointed knowledge transfer makes all the difference some of some of our some of the pockets of our community just don't have the access or they don't have the advisors who can point them in that direction and again that's why i say forums like this are so valuable yeah i mean um this is really a time an inflection point for not just the country or not just in georgia not just in the country but globally where the private sector really can be a galvanizing force and can drive this because and by the way it's it's good for the bottom line because in a you know innovative teams are at their heart diverse um and they're inclusive because you you know you can't innovate and come up with you know solutions for problems that we don't even know that we have yet unless you truly can be vulnerable to the team that you're presenting and working and ideating with and so you know diversity and the uh you know the opposite side of the coin inclusion and belonging are really what drives successful um companies i do think too when we're thinking about purpose right now and the isolation as a result of covet that people really are looking for meaning in the jobs that they do and the companies that provide that ability and don't make them you know choose between purpose passion and profit will be the ones um that will come up with the solutions of tomorrow and see those trends that might not have existed before um and so when and when we you know as a follow-on to that when we look at the resources especially here in georgia the structural and systematic ecosystems that to support all small businesses um and especially those who are diverse or women owned or veteran owned or disability owned um and look at how we can support you know the aggregators that are already doing that work or are poised to do that work like the russell center here in atlanta or like you know venture capital with collab capital um or the atlanta village market that has a thriving ecosystem uh curriculum and and they reach again not just atlanta not just georgia not just national but global um so we have so much to work with right here in our own backyards um you know there's no reason why georgia couldn't lead the way in having the private sector lead the way um for the way forward dwayne any thoughts no additional thoughts i echo their comments and believe they are spot on all right well thank you well listen guys we've uh we've taken a lot of your time today and we really really appreciate both what you do in your own companies your investment in the chamber your investment in georgia and around the world i want to remind those of you that have joined us today you can find this on youtube and on our website as well but also that we'll have governor kemp with us on tuesday at 11 o'clock and then we'll have our university roundtable next thursday at one o'clock as well and we'll have the latest from the governor's executive orders on ga chamber dot com slash covet 19. so guys thanks for being with us and all of our listeners we'll see you next week thank you thank you very much thanks guys thank you all right take care