Sign Maryland Banking Living Will Safe

Industry sign banking maryland living will safe

yeah she went Dodgers oldest best hard tomato and what what are you looking for nothing pop go back to wash you shown to give her the key back gonna be at the train stations the bus stops the airport for the National Guard I'll be back in a while sister this car doesn't work why can't I get my money out of the machine when I used it earlier it was fine maybe you've exceeded the limit for today may I see your card I'm sorry but this doesn't appear to be your card well it's my father-in-law's but he asked me to get some cash for him he needs to go to the store today just give it back I'll try again tomorrow I'm sorry but bank policy is I'm gonna need to hold on to this in contact mr. Franklin if you'd care to bring him in I'm sure we can straighten out this whole matter I can't believe this this woman just tried to commit a crime by using her father-in-law's ATM card to access money without his knowledge she was breaking a law which protects elders from financial abuse this kind of situation happens all too often elder financial abuse is a growing problem and it affects people in communities all across the nation both large and small senior citizens are often targeted for financial exploitation because they are often socially isolated or dependent on others for assistance many are easily intimidated or beguiled one common denominator in financial abuse cases is the presence of a relative friend caregiver or someone in whom the vulnerable adults placed trust and confidence so what does this have to do with you the fact is that many instances of financial abuse can be witnessed by bank employees quite simply because that's where the money is therefore you may be the first line of defense and in some cases the only line of defense in an abuse case we in the banking industry are clearly in a position to witness suspicious situations notice unusual transactions and observe banking activity inconsistent with the customers usual patterns you may have witnessed similar situations already hello mr. Franklin this is Wendy Weston would Mountain bank someone claiming to be your daughter-in-law was the bank this morning wanting to use your ATM card huh what you say no I don't think I want her to do that but just because we're in a position to witness elder financial exploitation does it mean we can actually do something about it simply put yes all right well thank you so much sir and you have a very pleasant rest to your day What did he say well I'm not sure he's aware of what's happening I think I'm gonna call Adult Protective Services what can they do they can look into it and find out if everything is okay can we do that won't we be disclosing confidential account information well maybe but in a case like this Oregon law allows us to and protects us from liability it's always better to be on the safe side and report something like this I'd rather ApS get involved then leave the poor fella to get ripped off Adult Protective Services is charged with offering protection and intervention on behalf of those adults who are unable to protect themselves from harm or neglect by reporting suspected elder financial abuse to Adult Protective Services or the police financial institutions provide a key initial step to uncover abuse that might otherwise go unnoticed in other words reporting such cases is good customer service the stories are about to see are based on real cases they illustrate some of the many ways in which elders are robbed of their money mrs. Roberts wants me to have power of attorney for her can you do that here mrs. Roberts is that correct do you want miss Simpson here to have power of attorney I don't know what you're talking about she's not altogether up here you know that's why I need to have power of attorney well actually we don't do that at this office one day an elderly customer mrs. robbers came into the bank with her caregiver it looked to me like mrs. Roberts was very confused her caregiver was trying to attain power of attorney be done when I told the caregiver that's a bank couldn't grant power of attorney and they would need to see a lawyer she became i irritated after some complaining she took mrs. Roberts and left the bank I was really uncomfortable about the situation it just didn't feel right so I spoke with my supervisor and he called the local Adult Protective Services office they immediately got involved and went to visit mrs. Roberts by herself at home to see if she understood what was going on ApS determined that mrs. Roberts was not able to make an informed decision and took steps to protect her it turns out the caregiver had started going to various branch drive-throughs try to obtain funds to say the least the caregiver was fired and the police were notified I can't help but think about what could have happened if we hadn't done something about the situation as witnessed in this story the customer could have lost a lot of money if it had not been for the actions taken by the bank employee and this is a key point she chose to take action as illustrated here it's not the bank's job to investigate these situations all you need to do is report it to your supervisor whenever you observe something suspicious as much as possible get to know your elderly customers and become familiar with their banking habits this alone could be a great step towards spotting behavior out of the ordinary and always try to inform a customer of the consequences of their financial transactions especially if you suspect a financial abuse situation could arise you know this is the first time I've ever won anything this big can you believe seventy five thousand dollars and from a Canadian lottery no less I could sure use the money mr. ken are you sure that you want to do this I mean I've never heard of a lottery where you have to pay them money to get what you win oh I was a little suspicious at first myself but the nice young lady on the phone explained that the fee is for the taxes and exchange you know they wanted five thousand dollars but I told him I only had three okay thank you in this particular story that teller knew that something was wrong but he couldn't refuse the customer's request he did however go to his supervisor with his concern after the customer left the bank she contacted the bank security department which in turn contacted the customer explaining their concerns and asking for permission to call the consumer protection section after speaking to the department the man was eventually convinced that he'd been duped oh what a fool I am but but I already sent the check by Federal Express this afternoon they got his permission to call Federal Express and put a hold on the delivery fortunately the check had not been delivered it was returned and the man was spared the loss of money he could not afford to lose in this case there was reasonable cause for concern on the part of the bank teller and instead of ignoring the situation by reporting his suspicions to his supervisor he was able to stop the loss of his customers assets look I said I need the money okay just give me a cashier's check I said cash I'm sorry will you make that catch please mrs. Carlson are you sure you need that much money that's a lot of cash yes I really do the other day one of our elderly customers came in accompanied by a couple of rough looking young men mrs. Carlson wanted to withdraw eighteen hundred dollars from her savings account the situation made me very nervous things didn't look right I'm gonna take it all out right now just give me the cash please can you tell me what your relationship to mrs. Carlson is it's none of your business why don't you just go ahead and do what she asks mrs. Carlson this is a little over my limit I'm going to need my supervisors approval on this I'll be right back excuse me for a moment based on the training I received I excuse myself and called my supervisor okay Connie my supervisor tried to separate mrs. Carlson from the suspicious characters hello my name is County Johnson I'm the supervisor here I 32 I'd like you to come over with me we can speak about your account are you Shana they objected but she insisted she's on the account thank you suddenly the two guys turned to leave the branch when I saw the men make a run for it I knew they were crooks I hit the suspicion camera button to get a picture for the police and noted the time and date as it turns out mrs. Carlson said these guys were wanting to be paid for work they claim to be doing on her roof and gutters only she couldn't understand why her roof needed work since they looked okay to her instances of abuse by perpetrators intimidating an elderly victim to pay for unsolicited work are all too common as illustrated in this case by simply separating the customer from the suspected perpetrators it can often be determined if the situation is legitimate it needs to be said here that if you're ever concerned for the physical safety of your customer tell your supervisor immediately and let them determine if the police need to be called in most customers will gladly put up with the request for verification if they're conducting a legitimate transaction in cases like this it's better to be safe than sorry finally if you have any reason to believe that foul play is involved having a photographic record could make all the difference in catching the perpetrators obviously every bank or financial institution is going to have different procedures for handling cases like these the main thing is that you are fully aware of the procedures in place at your bank and that you follow them yes mrs. Williams I'm quite sure I have your present checking balance at 1436 dollars and 27 cents security check the other day yes I see that deposit Thursday of last week however I also see a check for two thousand dollars that cleared the next day do you recall writing a check for that amount sometimes financial exploitation of the elderly can be uncovered in less obvious ways in this case the customers caregiver was intercepting her mail and finding out from her bank statement how much money was available the caregiver then wrote checks to herself and forged the customer signature fortunately the customer called in because of the missing statement and the phone banker followed up by calling Adult Protective Services just think what could have happened if the customer was not mentally capable of noticing the missing statement I know but she really wants my name added to her account she's so old and frail and she just wants me to be able to help her i'm sorry mr. Schulte but I just can't do that without her written authorization what is your relationship to mrs. Pearson I'm a grandson look I know this is a little out of the ordinary but I do have power of attorney for her oh really well may I see your papers please wouldn't you know what I left them at home in that case you're going to have to bring your grandmother into the bank to sign the authorization sorry look like I said she's way too frail to leave the house right now can't you just give it to me I'll have a sign it at home I'm her live-in caretaker now okay here have your grandmother sign here and here and then bring this back to me okay yes thank you very much I'll do just that so what might happen if this young man was not telling the truth in this situation it would be very easy for someone to get their name on an account just think of the consequences x sighs extra care to confirm that a third party is authorized to act on behalf of a customer for example if the customer is not making the request carefully examine documents proving a court-appointed fiduciary or person acting with power of attorney and always follow your bank's policies regarding the handling of confidential documents obviously there are many more examples of financial exploitation of the elderly the important message here is that we as individuals and institutions who are in a position to observe such abuse take the proper steps to report it by doing so we may be saving the elderly customer from tremendous financial and emotional loss as a society we don't always realize the isolation and vulnerability of the elderly especially those who are reliant on strangers for their well-being and sadly there are too many people who are willing to take advantage of anyone whom they can financially exploit the bottom line is that financial exploitation of the elderly is a crime and anyone who commits it should pay the time you you