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welcome to single slops introduction to access NYC in this video you will learn about what access NYC is and how to use it let's get started excess NYC is a source for information on government resources a screening tool and it is how you can get to access HRA the benefit application and renewal tool it is available in several languages and can be adjusted to a size that is readable to the viewer it includes a screening tool for eligibility on 30 different programs as you scroll down you'll also note timely announcements and access to featured programs to get started we'll look at the screening tool by pressing the am I eligible button this begins a 10 step process that starts with a question on the type of help that you are looking for you go through each step by pressing the continue button the screening tool then requires agreement with the terms before asking personal questions about you or the person interested in getting assistance these questions cover income expenses assets household information and more using drop-down menus and fields for the answers information on each house of we'll help you to get an accurate screening you will also get a chance to verify all of your information the results page lists the possible resources out of 30 that you can apply for the results include a brief description for each and an apply button to begin the process of connecting with those resources some of the application processors are limited for snap it through four steps to help you understand what you will need to apply and how it works if you press the apply online button you will enter access HRA you could have also done this at the start so this is just another entry point to the same system access HRA is the tool used to apply directly for snap cash assistance and Medicaid renewal your first step is to create an account for the person who is going to apply it's a simple process requiring an email address and password if you cannot get an email address you can create a username it is preferable that you use an email address so that if the user does not remember their password they can reset it by answering three security questions this is not possible with a username the site will prompt you if you are using an email that is already in use for another account once completed you can login for the user at this point you can change the language as needed and maneuver through a number of options my home my screenings my applications and my account are located on the Left bar to screen for 30 programs you can press the am I eligible button to view your cases like a snap case or a cash assistance case you can also press the view my cases button to view documents that you have submitted as part of the application process you can press the my documents button there is also an apply Now button to begin the application process below these buttons you can see information on draught applications submitted applications and announcements we will begin with the apply Now button take you to a section where you can choose the new benefit that you want to apply for or the existing benefit that you want to recertify for we'll press the apply for new benefits box to move forward you then need to choose the program that you would like to apply for which in this case will be the food stamps or snap box it begins by asking for information such as the applicant's social security number and date of birth and moves on to a page that describes the process that will follow is a place to assure that the information that is being entered is accurate the next step requires information for the head of the case this is usually the head of the household defined as the primary source of income that person's name language of preference and address are needed in this section pressing the next button moves each step forward additional information on the head of the case is then asked this includes their residence address and if it's different a mailing address as well contact information and how you want to be informed are both asks for next we suggest that you choose email and text messaging vital information will always be sent through regular mail as well the interview preference is also asked which in most cases will be by telephone HRA will schedule a time to call the person who has applied they can choose a range for the best time for the interview and whether they need an interpreter or other special services if they prefer to have an in-person interview they will be scheduled to do so at a local snap enrollment center questions related to demographics citizenship and veteran information are also asked as well as questions regarding residents health school enrollment and migrant or seasonal farm worker information with these questions press next to continue if there are other members of the household you'll need the answer some of the same questions about them adware asks of the head of the case more importantly you'll need to designate their relationship whether the persons live eat and share food together is a key to determining who are the members of the household once you answer no to the question that asks whether there are more members in the household you will be able to move to the income section first however you'll have a chance to review the information that was provided and make any changes if necessary note that if you are missing any information from the required fields that you'll receive an error message in the income section questions on work status type of job and employer information are asked note two things the first is that you can choose self-employed as an option second the only required information about the employer is the employers name as always any mistakes are noted information about paychecks and additional information are asked as well none of these fields are required however it is important to note that HRA cannot make a final determination on eligibility without this information in other words they can accept the application and schedule an interview but at the point of the interview they will need this information in order to make a final determination on eligibility the applicant must also report income from other sources of income whether it's earned from additional employment or from benefits like unemployment child support payments and any financial assistance from other persons are also considered with the latter you'll need to provide details on the amount and frequency of the payments the same questions are asked about the other members of the household and before moving on you'll have a chance to review the information that was provided and make any edits or add more information if necessary in the expenses section you were asked about the bills and expenses that the household pays each month this information is used to make sure that you get the maximum benefit possible these include rent or mortgage bills gas electricity heating bills childcare expenses legally obligated child support payments medical expenses and housing or utility bills if any of these are reported details such as the regularity amount and whether any other assistance is provided in paying these expenses are required as with the other sections you are provided with an opportunity to review your information and make any edits or add more information if necessary finally you will move on to the summary and signature section to complete the application the applicant will need to understand the consent statement and check the box to show agreement as well as indicate if there is an authorized representative the final step is to answer a question on voter registration check a box about the rights and responsibilities statement and then provide an electronic signature if not answered you'll receive an error message the electronic signature requires that the applicant check a box to certify that the information on the application is true they also need to type their initials in the empty field at this point when the applicant presses the next button they will officially have submitted an application note that the button does not say submit it only includes a small message noting that when you press this button you have submitted the application once this button is clicked the applicant will come to a confirmation page the most important item on the confirmation page is the confirmation number you can print this out save a PDF copy or write the number down in a safe place this is useful when working with HRA to find the application if necessary once you have an account you can use a process called step up to view the information of another applicant this is useful for caseworkers who are assisting clients with the application and renewal of benefits the client must provide you with their consent in order to do this to start you must be logged in then click the my account' button on the left side next click the connect to HRA button at this point you can enter the identifying information of the head of case whose information you will review this includes date of birth and either a social security number or client identification number also known as the CIN number if the head of case does not have this information because they are not a legal resident then the information of their oldest child will have been submitted and should be used at this point in this case the second option at the top would be chosen if you can connect to the case you will receive a message like this informing that you can use the icons on the left bar to keep track of the application status and benefits in the my home section you'll be able to access information like draft applications submitted applications programs that are up for recertification and announcements if you are in the my account section you can disconnect from HRA to no longer view the information of this applicant this is required before viewing the information of another applicant in the my application section you can access an application summary and start a new application if you want if you choose to start a new application it takes you back to the two choices which are either to apply or recertify as a case manager this is the route that you would take to assist a client with recertification first you would choose the recertification box second you would choose which benefit you are going to help them recertify for thank you for viewing our brief tutorial on access NYC and access HRA if you need any additional assistance please visit us at single stop desk comm to submit a ticket and find further resources [Music]