Two-email support
Support for primary and secondary addresses within a recipient record, usable across individual sends, templates, and API calls for consistent behavior.
Adding a second email address for delivery does not alter legal enforceability: ESIGN and UETA focus on intent, consent, and reliable association with the signer. A secondary address can improve delivery resilience and notification coverage without changing signature validity when implemented with standard authentication and audit practices.
Account administrators manage template settings and permission policies for dual-email use, configure default notification paths, and enforce authentication requirements to mitigate risk. They also monitor logs and adjust retention settings to meet organizational and regulatory obligations.
Recipients are responsible for confirming which address they control and for completing any identity verification steps sent to primary or secondary addresses. Signers should report delivery issues promptly so administrators can update contact details or resend documents.
Typical users include administrators who configure template-level dual addresses, legal or compliance teams specifying audit recipients, and operational staff ensuring documents reach backup contacts.
Across industries, use tends to focus on delivery reliability, recordkeeping, and operational transparency rather than creating separate signing obligations for each address.
Support for primary and secondary addresses within a recipient record, usable across individual sends, templates, and API calls for consistent behavior.
Optional one-time passcodes or verification links can be sent to either address to confirm control prior to granting signing access.
Routing logic preserves signing order and role assignments even when a secondary address is added to a recipient record.
Dual-email fields are supported in bulk sending workflows, allowing each row in a bulk list to include an alternate contact for notifications.
Templates can include named fields for alternate addresses, simplifying reuse for recurring document types and standardized routing.
Tailor message bodies for primary and secondary recipients to clarify action required and maintain contextual information for each party.
Assign an alternate email that receives the same notifications as the primary recipient; this can be configured per recipient role or embedded in reusable templates to ensure consistent delivery for backup contacts and administrative oversight.
Send carbon-copy emails to internal stakeholders or external advisors who need visibility but not signing authority, maintaining a clear separation between notification recipients and signers while preserving audit logs.
Configure delivery rules so the secondary address receives copies only under specific conditions, such as when the primary address bounces or when a document requires managerial review before completion.
Dual-email events are captured in the transaction audit trail, including delivery timestamps and verification events, supporting compliance and dispute resolution needs without altering signature attribution.
| Setting Name | Configuration |
|---|---|
| Reminder Frequency | 48 hours |
| Dual Email Field | Enabled |
| Verification Method | Email OTP |
| Routing Order | Sequential |
| Expiration Period | 30 days |
A listing agent sends a purchase agreement to a buyer with the buyer's attorney as a secondary contact to ensure counsel receives copies immediately
Resulting in clearer coordination and fewer missed review steps during closing.
A hospital sends electronic consent to a patient and includes the patient’s designated caregiver as a secondary recipient for continuity of care
Leading to improved care coordination while maintaining patient control and HIPAA protections.
| Feature / Criteria | Digital Signing | Paper Signing |
|---|---|---|
| Delivery speed | Instant | Days |
| Audit trail availability | Comprehensive | Limited |
| Identity verification options | Multi-factor | In-person |
| Storage and retrieval | Indexed digital | Physical filing |
90 days
7 years
Manual hold
After retention expires
30 days for export
| Plan Feature | signNow (Featured) | DocuSign | Adobe Sign | Dropbox Sign | PandaDoc |
|---|---|---|---|---|---|
| Dual-email support | Yes; template support | Yes; CC and carbon copy | Yes; CC support | Limited; CC only | Yes; CC copy |
| Template integration | Template fields for alternate email | Template and envelope templates | Template library support | Basic template features | Template blocks for contacts |
| API access | Available on API plans | Robust APIs available | REST API available | API via Dropbox Sign | API on paid plans |
| Bulk send compatibility | Compatible with bulk send | Bulk send available | Bulk send supported | Limited bulk features | Bulk send supported |
| Default retention | Configurable retention | Configurable | Configurable | Configurable | Configurable |
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