Streamline Your Operations with Our Cab Service Bill Format for Product Quality

Cab service bill format for Product quality

hi everyone we are really excited to launch our new e-book on quality assurance for customer service teams we have been amazed how often even fairly large companies neglect QA but it's still important and this ebook outlines why to do it and also how to do it so to start I just want to make sure everyone is aligned on what we're talking about when we say QA or Quality Assurance so this first video is a very basic overview of how to do QA step 1 identify the issue you're trying to solve so if you're trying to improve quality and customer satisfaction you'll need to audit more tickets and invest more time in coaching your agents but you may just want to review a random sample of tickets to make sure agents are following security processes for example these types of reviews are much quicker next you need to understand what resources you have to devote to QA depending on your resources you could evaluate anywhere from 5 tickets per month to 15 tickets per day next establish a QA scorecard typically with a top score of 100 that covers the quality metrics that are most important to your company so these will vary but typically include brand voice grammar following proper processes and of course giving accurate answers step 4 someone a team lead a team member QA analysts randomly selects tickets and scores them you may want multiple analysts to score each ticket to ensure the scores are accurate and the results are then used to coach individual agents and identify opportunities for improvement across the team and that's it so in upcoming videos we'll talk about the benefits of QA including how it can improve your company's profitability I will also do a deep dive into how you implement QA and we'll talk about the various tech tools on the market for doing QA thank you for watching and stay safe