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uh seven on your side story about a new type of ATM fraud has exploded on the internet scammers using glue and the ATM tap feature have been draining bank accounts yeah now more victims have come forward saying it happen to them as well I know I've been telling people about it Michael uh this story has really struck a nerve uh everywhere I go people are talking about that so it's amazing and look this scam has so many moving Parts it starts with thieves pouring glue into the card reader that forces consumers use a tap function setting up a domino effect that guy scammed me last night at the ATM machine Pamela Bongiorno showed us how thieves got her money at this ATM I inserted my card it didn't work a man in line told her she could tap her card instead and it worked she got her cash walked off but the next day a shocked why is my account almost a thousand dollars less she found three more withdrawals on her account nine hundred forty dollars gone I'm like that happened to me Stephanie Berry was amazed to see our story about Pamela in Rob Bell I didn't think anything of it I thought he was just using the ATM and Justin sindelar my initial reaction was wait a second I definitely did not withdraw that much money I'll use the tab feature at this ATM all found their accounts drained after they left I was so mad I was like that happened I know we should have caught seven on your side when it happened Stephanie says she tapped her phone at that ATM to withdraw 20 then hurried off because a man was lurking nearby but I didn't know if he was being a creep or what he was doing seconds later a fraud alert on her phone did she just withdraw 600 she replied no but a little too late four hundred dollars was already gone and he said uh it'll work I just got money from there you have to tap it the card reader didn't work when Gary Lee used that ATM then a man nearby insisted on helping he grabbed my card somebody behind me said it'll work the stranger tapped Gary's card for him Gary got his cash walked off the next day all but five dollars was gone they put Blue in the card reader of the ATM machines the bank manager told Pamela that scammers pour glue into the slot so victims have to tap by tapping the transaction window shaves open even after the cash comes out so if a customer walks off without closing the window a thief can simply step up and make more withdrawals Chase said customers should wait for this screen do you want to do something else click no to close out the session I think I closed it but you know what maybe I left it open bank managers told victims the scam has been ongoing since last fall yet Chase rejected all of their claims saying they authorized the transactions why would I make more transactions in one day the investigator from Chase just made me feel so icky oh how do we know you didn't steal it why would I steal my own money I just felt real betrayed you know I'm not going to take no for an answer Pamela filed her claim four times before Chase replaced her money but after our inquiries the bank did refund all of the victims in this report telling us we have credited our customers in full and are taking additional steps to protect Patriots the tab feature does require entering a pin for each transaction but thieves have clearly found a way to capture the pins Chase said cover the keypad when you enter your PIN look for signs of any tiny cameras and don't talk to anyone in line if anybody's coming up to you at an ATM they know they're not supposed to do that yeah yeah thank you Monica