SMS Authentication
One-time passcodes (OTPs) and link-based verification delivered from the custom number provide an additional identity layer for signers, reducing risk of impersonation while creating a time-stamped event in the transaction record.
A custom phone number improves recipient recognition, supports SMS-based identity verification, and centralizes message history for compliance and auditing purposes.
An IT Administrator configures the custom phone number, manages carrier provisioning, sets SMS routing rules, and integrates the number with internal APIs. They coordinate with security and compliance to ensure encryption of message content at rest and in transit, and they monitor delivery and error logs for operational health.
A Compliance Officer defines verification policies, retention periods, and audit controls for messages sent via the custom number. They review logs, confirm adherence to ESIGN and UETA requirements for consent and intent, and document procedures for legal hold and data access by authorized personnel.
Legal, operations, and IT teams often coordinate to deploy and govern a custom phone number for digital transactions.
Deployment is most effective when compliance, identity verification, and user experience goals are aligned across departments.
One-time passcodes (OTPs) and link-based verification delivered from the custom number provide an additional identity layer for signers, reducing risk of impersonation while creating a time-stamped event in the transaction record.
Port existing organizational numbers into the service to preserve customer familiarity and continuity while moving delivery and logging into a centralized, auditable system that retains historical context.
Provision recognizable or branded numbers to increase recipient trust, improve open rates for SMS notifications, and provide consistent sender identity across multiple campaigns and transaction types.
Route messages through regional gateways to improve deliverability and compliance with local telephony regulations, while optimizing latency and reducing carrier-level filtering for high-volume deployments.
Detailed delivery, bounce, and engagement reports tied to the custom number enable operational monitoring, SLA measurement, and continuous improvement of communication workflows.
Trigger SMS sends, reminders, or verification steps based on document events, recipient actions, or time-based conditions to reduce manual work and keep workflows moving.
Embed sending actions into Google Docs workflows so that documents created or edited in Google Drive can trigger SMS verification via the custom number and attach verification metadata back to the document record.
Sync contact phone fields and interaction history with your CRM so SMS activity from the custom number shows in contact timelines and supports sales or account management verification processes.
Attach delivery receipts and SMS verification logs to stored agreements in Dropbox to maintain consolidated archival records and simplify retrieval during audits or legal holds.
Use API hooks to programmatically send SMS, receive delivery callbacks, and fetch audit data tied to the custom number for custom reporting or integration with internal systems.
| Workflow Setting Name and Description Header | Default Configuration |
|---|---|
| SMS Sender Number Format Setting | E.164 standard with +1 country code |
| OTP Expiration Policy | 5 minutes |
| Retry and Backoff Policy | 3 attempts with exponential backoff |
| Delivery Callback Endpoint | Webhook with HTTPS |
| Audit Log Retention Period | 7 years |
Create custom phone number features support common web and mobile environments and require secure connectivity for webhook callbacks.
For API integrations, ensure TLS 1.2+ endpoints, valid certificates, and stable webhook URLs; mobile apps should use secure storage for keys and avoid embedding credentials to preserve compliance and operational integrity.
A regional lender announced in-app and SMS OTP verification for loan approvals, improving identity assurance for remote signers.
Resulting in improved verification quality and faster, auditable loan closings.
A university integrated a branded phone number into student records release workflows for FERPA-compliant access confirmations.
Ensures clearer consent records and simplified compliance with institutional retention policies.
| eSignature Vendor Feature Comparison Matrix Header | signNow (Recommended) | DocuSign | Adobe Sign |
|---|---|---|---|
| SMS OTP Support and Delivery | Native OTP support | Native OTP support | Native OTP support |
| Custom Number Provisioning | Via partner | Via partner | |
| Regional Routing Controls | Limited | Limited | |
| Webhook Delivery Callbacks |
| Plan & Pricing Overview | signNow (Featured) | DocuSign | Adobe Sign | HelloSign | PandaDoc |
|---|---|---|---|---|---|
| Starting Monthly Price (per user) | Starts around $8 per user per month for basic plans | Starts around $10 per user per month | Included with Acrobat subscription tiers starting near $14 per user per month | Starts around $15 per user per month | Starts around $19 per user per month |
| Custom Number Provisioning Fee | One-time setup fee or included on some plans | Often requires add-on or partner | Typically partner-managed | Add-on via SMS provider | Add-on via provider |
| SMS Cost Model | Pay-as-you-go with volume discounts | Pay-as-you-go; tiered discounts | Pay-as-you-go within Adobe Cloud | Pay-as-you-go through integration | Pay-as-you-go through integration |
| Support for Carrier Registration | Included account support for carrier setup | Professional services available | Carrier onboarding via Adobe partners | Managed via third-party integrations | Managed via third-party integrations |
| Enterprise Compliance Features | Available on enterprise plans with audit logs and retention | Available with enterprise plans | Available with enterprise plans | Limited enterprise features | Enterprise features available |
Create, execute, and manage workflows of any complexity, electronically from virtually anywhere. Scalable eSignature capabilities allow you to share documents with the right people in the correct order and define roles for each recipient. Execute document workflows faster and easier than ever before.
Optimize complex signing processes with airSlate SignNow’s powerful features to enhance your business. Control your automated eSignature workflows to ensure they're running at peak performance with instant notifications and reminders.
Bring teams together in a secure, shared environment. Manage documents, use form templates and notifications to create more efficient cross-organization collaboration. Free your employees from having to spend time on repetitive activities so that they can focus on valuable, business-critical tasks.
Run your projects with industry-leading integration. Collect Salesforce, Microsoft Teams, and SharePoint all in one business flow. Connect your software to a single system for endless possibilities and more productiveness.
Feel confident knowing that your data remains secure by the most recent in encryption security. airSlate SignNow is GDPR and eIDAS compliant and provides you transparence into your eSigning process with court-admissible audit trails. Set up user authorization and rights to control who has access to what.