Provisioning
Automated provisioning APIs streamline number assignment and carrier onboarding to reduce manual steps and speed deployment across regions.
A dedicated phone number improves SMS deliverability, supports consistent multi-factor authentication, and creates a recognizable sender identity for signers in critical signing flows.
IT administrators handle provisioning, carry out carrier registrations, configure API keys, and enforce messaging limits. They coordinate with telephony vendors, monitor delivery metrics, and ensure the custom number is tied to the organization’s authentication and audit systems.
Compliance officers review documentation for carrier onboarding, ensure SMS authentication practices meet ESIGN and UETA requirements, set retention policies, and validate that message content adheres to privacy and industry regulations such as HIPAA where applicable.
Organizations that handle sensitive transactions or high-volume communications often standardize on custom phone numbers to secure and brand SMS interactions.
Choosing a custom number supports traceability and compliance while enabling consistent user experience across mobile signing workflows.
Automated provisioning APIs streamline number assignment and carrier onboarding to reduce manual steps and speed deployment across regions.
Branded sender IDs and dedicated numbers increase recognition and reduce user confusion during OTP and notification delivery.
Local-number availability and international routing impact deliverability and compliance with regional messaging regulations.
Delivery reports, failure reasons, and latency metrics help maintain high OTP success rates and diagnose carrier issues.
Fine-grained API keys, scopes, and rate limits enable secure integration with signing workflows and developer platforms.
Features for consent capture, opt-out management, and message archiving support regulatory obligations and audit readiness.
| Feature | Configuration |
|---|---|
| OTP validity window | 5 minutes |
| Retry attempts | 3 attempts |
| Reminder frequency | 48 hours |
| SMS sender name | Dedicated number |
| Archival retention | 7 years |
Ensure target signer devices support SMS reception and that your eSignature platform can trigger and validate SMS OTPs reliably across mobile networks.
Verify mobile carrier coverage, allow fallback authentication methods for unsupported regions, and test on representative devices to avoid signer friction during authentication and signing.
A mid-size bank implements a dedicated number for SMS OTPs to verify high-value transfers
Resulting in improved transaction traceability and reduced fraud investigations.
A regional clinic uses a branded number to send consent forms and appointment OTPs
Leading to consistent compliance records and streamlined patient onboarding.
| Platform Signing Feature Comparison Criteria | signNow (Recommended) | DocuSign | Adobe Sign |
|---|---|---|---|
| Support for custom phone number provisioning | |||
| SMS OTP built-in support | |||
| API for phone number management | Limited | Limited | |
| Local-number availability in US |
1–3 business days
3–14 business days
1–5 business days
2–7 business days
After successful tests
| Plan or Feature | signNow (Featured) | DocuSign | Adobe Sign | Dropbox Sign | OneSpan Sign |
|---|---|---|---|---|---|
| Entry-level availability and trial | Free trial available; custom numbers on paid tiers | Trial available; custom number via addons | Trial; custom numbers via enterprise | Trial; limited SMS features | Enterprise plans only |
| Monthly per-user starting price | $8/user/month starting; messaging fees apply | $10/user/month typical | $14/user/month typical | $10/user/month typical | Custom pricing for enterprises |
| Custom number provisioning included | Included for business/enterprise plans; provisioning fees possible | Available as add-on | Available for enterprise customers | Not standard; via partner | Enterprise service only |
| SMS volume and throughput | Flexible tiers and negotiated throughput | Tiered plans; higher rates cost more | Enterprise SLAs for throughput | Limited throughput for SMB plans | High-throughput enterprise options |
| API access and developer tools | Full REST API with phone controls and webhooks | Rich API but limits on phone management | Comprehensive API; phone features via enterprise | Developer API; limited phone features | Secure API with enterprise integrations |
Create, execute, and manage workflows of any complexity, electronically from virtually anywhere. Scalable eSignature capabilities allow you to share documents with the right people in the correct order and define roles for each recipient. Execute document workflows faster and easier than ever before.
Optimize complex signing processes with airSlate SignNow’s powerful features to enhance your business. Control your automated eSignature workflows to ensure they're running at peak performance with instant notifications and reminders.
Bring teams together in a secure, shared environment. Manage documents, use form templates and notifications to create more efficient cross-organization collaboration. Free your employees from having to spend time on repetitive activities so that they can focus on valuable, business-critical tasks.
Run your projects with industry-leading integration. Collect Salesforce, Microsoft Teams, and SharePoint all in one business flow. Connect your software to a single system for endless possibilities and more productiveness.
Feel confident knowing that your data remains secure by the most recent in encryption security. airSlate SignNow is GDPR and eIDAS compliant and provides you transparence into your eSigning process with court-admissible audit trails. Set up user authorization and rights to control who has access to what.