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something else i want to ask you about talking about your career development who has had the most significant influence on your career and why well without question the person who's had the most significant influence on my career is fred smith um the founder and current chairman and ceo of fedex first of all fred is just an unbelievable leader and cares so much about people and his family and he has taught me to really be true to yourself that you have to be at the core principled and understand what you're trying to achieve uh how you deal with people and and to be pay attention to other things in life than just money or title your family your friends to have fun he is a man of extraordinary intellectual capacity and he believes in balance and by that i mean a combination of being really good at strategic thinking being great at organizational and executional capabilities building a a culture that has discretionary effort and strong values and teamwork and collaboration and i think he got that from his military experience where there was such a codependency for survival by people on the front lines so fred's view i think is to be a successful executive you have to be as great as you can be in your particular subject you need to use kaleidoscope thinking and solving problems and dealing with situations outside of your comfort zone and that's how you innovate you have to be honest with a lot of integrity you have to be respectful to people and empower people um and then you also i think have to be as i said earlier true to yourself when when you go to hire someone for your team what are the qualities that are highest on your list hiring decisions really are the most important things that an executive can make because they can make or break a culture and we look at our team as being a subculture of the fedex culture so at the heart of success here comes is the ability to adapt to that particular culture number one is to be a team player is to be able to collaborate to be able to listen and be empathetic to be passionate about what you do to really understand all of the basic requirements of the job because reliability is central to the value proposition of fedex so each i think employee needs to mirror at a minimum what this company stands for and that's reliability a very strong customer orientation and customer does not necessarily have to be an external customer it's in our case a lot of internal customers i think discretionary effort and going above and beyond and having that kind of trait or attribute and i know it's hard to spot on the front end but that is a big deal here and the other is to care about each other on this team i think you will see that people trust each other and they care about each other and when you build that kind of trust you can do anything you can accomplish anything because people will go through walls they'll go into a bunker together and know they got each other's back and the other is to make sure that you're rewarding and celebrating the people that they know that if they work hard there's going to be opportunities so training and development and celebrating and rewarding them is really important too