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T mobile phone bill template for Support

thank you for calling my name is mine how can I assist you today yes I need some help I have a problem with a phone that I bought in the t-mobile store I have the ima here and the serial number and everything but what is the problem is I left t-mobile for another company and before I left I called in and they told me how to unblock the phone and lock the phone with this application he gave me a code or something it worked it seemed to work perfectly but now I am trying to use the phone in another country and they tell me it's locked blocked forever so I paid for the phone in cash I need this phone to be unlocked and hey can you help me with that ok definitely we can definitely go ahead and you know let's reach you with that unlock to say you can have your mom whatever please but I'm not longer with your company I can give you my number ok fine the phone number was by the way this conversation has been recorded yeah my number is it was nine five four four four four seven four zero feet okay it's not coming up like that can I have the last word we're social okay your last name please Oliver ves ALV Rios and Victor es okay first time in Federico ok me sex okay and what kind of phone is it because I see you have two accounts here I don't know which one it is Yeji Yeji 4g4 I have the boss here I can give you any information regarding the boxes at home because it I have the Box in my hand I can give you the item a the number whatever you want who you need to know and what kind of phone is it LG g4 ok silo G style okay so you have the IMEI number for that yes I have the box here and the item Erie number me get nice man you find glasses in case okay the the ima number is 3 5 8 3 8 7 - 0 6 - 2 5 8 1 0 8 - 6 ok okay so it says here that the phone is unlocked okay so if the phone is on log Y doesn't work at all because it should as a matter of fact is it possible that you send me a email or something that I can show the operator abroad that this phone is supposed to be involved um there is no email that I can place take you here to say that it is unlocked but it's been on top yes I know but how do I prove it to the operator in the other country because they refuse to make the phone work they say it's locked so what do I do next I think you think you have to provide me some evidence documentary evidence that I have the phone unlocked and so I can go there and start complaining okay certainly one moment let me see if there's you know any paper they're holding so um if you still have the email that we sent you stating that the phone was unlocked I know that's a problem I never got that email I I was on the phone with a person from your company she told me to download an application which I did and she gave me I think a code or something I expected and he says the phone is unlocked I mean the screen said everything was fine but I never got an email saying there was a lot so maybe that's what I need you can send it to me again I'll be fine okay give me one second and can I have a callback number for you number says that was in my account nine five four four four four seven four zero feet okay your email address please my email address is sales as a LEF at min Excel which is mi and I am Yu can read back to me I'll confirm it right s sales SS price a lel no no no no it's not an episode friend is sales like selling something sales oh okay sales sss am a él es mi in on i dl and he's AA XP though right great that's yeah i'm here by the emedicine Sandi's are probably confirm there I got it okay give me one second okay so I business go ahead in the email it could take up to 30 minutes brief go ahead and we think that okay okay I'll wait other way for his own thank you very much Oh Paula we have a wonderful day thank you bye