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Water bill format for Export

[Music] hello I'm Sean from warts applause I'm here to give you a quick tour of your water possible and explain what all the information on it means so I start with the front page okay first we have the information about your account and this bill the address here is the one that the water is going to and that the wastewater is coming from it can sometimes be different to the address we've sent the bill to so check the information we're using and if we've got anything wrong please do let us know straight away also on the front page is a summary of the charges for the time period the bill covers this shows the total charges for your water supply which includes the clean water you've used the wastewater that's coming from your business premises as well as surface water charges when it comes to v80 you only have to pay this on water if yours is a chemicals construction engineering manufacturing mining textiles or utilities business but if we don't actually know what type of business yours is we have to add on v80 by default so it's always best to check and let us know if you think we've got this wrong if you'd like more information about v80 and who needs to pay it you'll find it on our website if your account is in credit or debt we show this as the amount brought forward when it's in credit we take the amount off your bill and if it's in debt and you still owe us money we add it on finally this balance here takes all of the above into account and this is the total amount you need to pay at the bottom of this first page you'll see there's a direct debit guarantee for those who use this method to pay and for those who don't your bill also includes a gyro slip you can use the slip if you pay your bill over the counter at the bank for example or use the account informations paid by internet banking paying directly on our website is really easy too ok moving on to page three of your bill this is where we get into the detail of what you're paying for this is separated into water and wastewater charges most businesses have both but some might just have one or the other but before we get into those charges we show you how much your last bill was and how much you've paid since then if you set up a direct debit all your monthly payments are listed right here we then have your property number which is unique supply ID that we use to identify the water and wastewater services your business premises receives it's our industry standard way of doing things okay on to the charges starting with the water supply which is for the clean water that comes into your business premises first of all we have the water supply charge they see the amount you pay for the clean water you've used we either work it out using meter readings or as an estimate an a next to it means we've used a meter reading while an e indicates it's an estimate our estimates are based on your historical use of water from this we know how much water you've used measured in meters cubed that's the number here we charge a price in pence for each meter cubed of water you use so we multiply this amount used by the price to work out the total cost we then add a fixed charge which covers the cost of services to your property such as billing in meter reading the water standing charge is a fixed fee that's based on the size of your water meter at your premises and contribute towards the cost of maintaining it so together these three elements of your bill make up your total water charges another thing to point out is that occasionally you might see the dates of your bills split up and sometimes showing different prices charged this can happen when your bill includes the end of March and beginning of April which is when the wholesale prices for water change or if you've taken out a contract with differ prices it also happens when the bill period covers the 1st of May and the beginning of October this is when summer and then winter prices start for customers that use a lot of water but for businesses with lower water usage the price at this time stays the same all they can send so far God as you might expect the charge for your used war to follow a similar kind of format and are for the wastewater that leaves your premises such as down the toilet or plug hole this is then treated and clean so it can be used as fresh water once again your used water consumption is based on meter readings and the amount of clean water you use but you'll notice the price in pounds for each cubic meter used is lower than for clean water that's because not all clean water you use drains away is waste some inevitably gets lost for example as steam when you boil the kettle the fixed charge contributes towards the waste water services and things like maintenance of the network of wastewater pipes that take it away surface water on the other hand is the term we gave to the rainwater that falls on your premises as well as the roads and pathways immediately around it this drains into the sewer and is also collected treated and cleaned to be used again as fresh water the first charge here is the set price that covers the cost of the rainwater collected from your property it's based on the size of your property and this is what the banner number refers to the fixed price we charge paid a goes towards the cost of providing surface water services it's important to point out here that the price you pay for water and wastewater and the surface water drainage balance and prices are set by the water wholesaler in your region we simply pass these costs on to you their total charges you are for all the water supply used water and surface water charges added together the total amount we billed you for is this plus v80 if you pay it when you get your bills from us like with most utility bills you need to pay it straight away please so I hope that helps you and makes our bills easier to understand and one final things let you know before I go if you haven't done so already sign up for my account and you can get all your bills online and see all your past bills there too it's easy to do right here on our website and that's it for me bye [Music] you